Ratings based on 989 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Indiana

Needs something.

Posted Dec 4, 2016
Our room was unattractive and oddly arranged. Fake cherry furniture. Not very comfortable. It felt more like office space than a luxurious hotel room. The room was way underfurnished for its size. Expected a mini bar for the price, but no luck there.
Comment from Hotel Management
Dec 5, 2016 by HotelMgmt, Hotel Management
It’s very disappointing to hear that your stay with us was not as expected. We will share your comments about your guestroom with our team as we’re always looking for ways to improve the experience of our guest. We hope that you’ll allow us another opportunity to welcome you back again. Thank you.
5 out of 5
by A verified traveler from Linton, Indiana

Loved the view and high up on 17th floor. Loved it

Posted Dec 1, 2016
Pros: Close to walk downtown anywhere you wanted to go. Staff were excellent to help you. Very friendly!!!!
Cons: Next time , do you have a view to stay across from the Monument Circle ? Love Indy downtown. And a ice skating Rink close at down town to skate at!
Location: Colts Stadium-Monument Circle Monument- Circle Center Mall-Weber Grill-The Restaurant at the Hilton was very good1
Went to Colts game and very nice at the Circle Center Shopping Mall! Walking distance for the town of Indy. Loved it!
Comment from Hotel Management
Dec 2, 2016 by HotelMgmt, Hotel Management
We are pleased that our central location to Downtown Indy’s top attractions worked well for your trip and that you had the time to enjoy cheering on our beloved Colts! Thank you for choosing to stay with us at Hilton Indianapolis Hotel & Suites. We can’t wait to welcome you back again.
4 out of 5
by A verified traveler from The Woodlands, TX

Great location and top notch staff

Posted Nov 28, 2016
Pros: Location and friendliness of staff
Cons: Bathroom
Location: Pacers games, Colts Games, food and shopping
Stayed with my family over the Thanksgiving holiday. Booked this hotel because it had a suite and accommodated my family of 6 quite nicely. Location of hotel was perfect. We were able to walk to the Pacers games on Wednesday and Friday and to the Colts game on Thursday. Plenty of restaurants within walking distance. Parking in parking garage adjacent to hotel was perfect. The room itself was good except that the bathroom could use a little tlc. The shower tile grout could use a cleaning and the door handle on the bathroom kept falling off if you weren't careful. Not a deal breaker but just one of those little things. The beds were comfortable and having the pullout for the 2 older boys was perfect. The staff was excellent. Kevin the valet was top notch. Went out of his way to help us. We arrived late and he helped us get our bags up to the room and then helped remove and store the cartop carrier from our vehicle since we wouldn't be able to use the garage with it attached. His suggestion and didn't even flinch at the prospect of having to carry it through the hotel to their storage. The rest of the staff was very nice and always smiling, even thought they were working on a holiday weekend. Will stay here again.
Comment from Hotel Management
Nov 30, 2016 by HotelMgmt, Hotel Management
It was great to read the attentive service provided by our staff and comfort of your suite made your holiday getaway enjoyable. We’ll have our team address your feedback about the door in your bathroom right away. We can’t wait to welcome you back again to Hilton Indianapolis Hotel & Suites.
5 out of 5
by A verified traveler

Clean, neat, and safe.

Posted Nov 9, 2016
Solid wireless access, many elevators and keyless entry made this an excellent experience.
Comment from Hotel Management
Nov 11, 2016 by HotelMgmt, Hotel Management
We are pleased to have met your expectations and to have provided you with an enjoyable stay! Thank you for your positive review and for choosing to stay with us. We can’t wait to provide you with another pleasurable stay at Hilton Indianapolis Hotel & Suites.
4 out of 5
by A verified traveler

Convention

Posted Nov 6, 2016
Location: Close to the downtown action and just a few blocks from the convention center!
The room was very nice, a small suite with nice sitting room with couch and desk. Great king bed!
Comment from Hotel Management
Nov 8, 2016 by HotelMgmt, Hotel Management
We are excited to learn you had such a pleasurable stay and enjoyed the comfort of our well-appointed suites and Downtown Indy location. Thank you for sharing your review of Hilton Indianapolis Hotel & Suites. We look forward to welcoming you back the next time you are in the area.
5 out of 5
by A verified traveler from US

Posted Nov 5, 2016
Very clean. Fast and friendly service. Great location.
Comment from Hotel Management
Nov 7, 2016 by HotelMgmt, Hotel Management
We enjoyed reading you appreciated the comfort, cleanliness and our central location along with our warm attentive staff. Thank you for your positive review and for choosing to stay at Hilton Indianapolis Hotel & Suites. We look forward to welcoming you back the next time you are in the area.
3 out of 5
by A verified traveler from US

Posted Oct 31, 2016
Hotel was OK, but just OK. Terribly under-staffed. Only two people working check-in desk on a Saturday before Colts game! When I checked out, both were on the phone and never talked to me. The restaurant was horrible: never met a server, only help we got was from three people we stopped. Manager ended up apologizing and gave us the meal for free. Had to get our own coffee, cream, etc.
Comment from Hotel Management
Nov 2, 2016 by HotelMgmt, Hotel Management
It is never our wish to make our guests feel ignored and we truly apologize for your experienced with some of our staff. Our management team will address this to ensure all of our guests are well taken care of. We hope to have the opportunity to welcome you back to surpass your expectations.
5 out of 5
by A verified traveler from US

Downtown Indy

Posted Oct 31, 2016
Location: The hotel is located in the center of downtown. Many nice bars and restaurants nearby. Walking distance to Lucas Oil Field.
Spacious King room. The bed was very comfortable.
Comment from Hotel Management
Nov 1, 2016 by HotelMgmt, Hotel Management
How great to read you appreciated the comfort of our spacious guestrooms and central location in Downtown Indy! Thank you for sharing your review and choosing to stay with us at Hilton Indianapolis Hotel & Suites. Please come back and visit with us again soon.
5 out of 5
by A verified traveler

Great location!

Posted Oct 31, 2016
Location: Walked around downtown and to Lucas Oil Stadium.
Helpful staff and large comfortable room. Great place to stay on game weekends.
Comment from Hotel Management
Nov 1, 2016 by HotelMgmt, Hotel Management
Our location is perfect for catching a game at Lucas Oil Stadium then unwinding from all the excitement in the ultra-comfort of our guestrooms. We are thrilled this was your experience and thank you for your review. It will be a pleasure to welcome you back to Hilton Indianapolis Hotel & Suites.
5 out of 5
by A verified traveler from US

Large King Suite

Posted Oct 31, 2016
Very nice location! We enjoyed walking to the canal, to all the downtown area restaurants and to the Colts game at Lucas Oil Stadium!
Comment from Hotel Management
Nov 1, 2016 by HotelMgmt, Hotel Management
It was nice to learn you enjoyed your stay and appreciated the comfort we prove along with our terrific location to Lucas Oil Stadium to see our beloved Colts play. The next time you are visiting the downtown area, we hope you will choose to stay with us at Hilton Indianapolis Hotel & Suites.