Exterior

Reviews of Holiday Inn Express Indianapolis-Fishers, an IHG Hotel

2.5 out of 5
Holiday Inn Express Indianapolis-Fishers, an IHG Hotel
9791 N By Northeast Blvd, Fishers, IN

Reviews

7.6

Good

Rating 10 - Excellent. 383 out of 1000 reviews" "
Rating 8 - Good. 282 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 119 out of 1000 reviews" "
Rating 2 - Terrible. 77 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice! Front desk clerk was really nice! Overall easy check in
Stayed 1 night in Mar 2024

6/10 Okay

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The lobby is deceivingly updated for how dated the rooms are. Pretty positive the bed was actually broken, and the tv was much too small, even for the aesthetics. I guess you get what you pay for as it was fairly inexpensive but just did not compare to other hotel properties in the Indianapolis area.
Stayed 1 night in Mar 2024

8/10 Good

Steve

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

John

Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean,nice people and just very nice
Stayed 1 night in Jan 2024

6/10 Okay

Farida

Liked: Property conditions & facilities
Disliked: Staff & service
It took several hours to get guest service, called the front desk multiple time more than hours in between. Asked for extra towels, nothing was delivered. Also roads were unsafe, snow was not removed on common areas.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael, Richmond

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Comforter was dirty No hot water Bathroom door (sliding door) only closed halfway
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2023

10/10 Excellent

Erasmus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well traveled home base
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 3rd time there and I have a wonderful experience every time I come.
Stayed 1 night in Nov 2023

2/10 Terrible

Spencer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lauren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lcorn
Great breakfast and overall a nice hotel. I’d stay here again when in the area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Room!
Great stay! Great room! Great breakfast! Loved the showers. Would have loved to have known about the fee to park ahead of time.
Stayed 1 night in Oct 2023

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Jamia

Traveled with partner, Traveled with family
Our bathroom was very dated. Mirror had paint on frame edges. Shower was small. Shower curtain didn’t stay inside shower and got water on floor.
Stayed 3 nights in Oct 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Stephanie

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staff was very good. He was kind and friendly. The property is old, worn out and there was a bad smell.
Stayed 1 night in Oct 2023

4/10 Poor

Wesley

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hair on shower walls. Very hard bed. I think the floor would have been softer.
Stayed 1 night in Oct 2023

4/10 Poor

Roger

Stayed 1 night in Oct 2023

10/10 Excellent

Donna

Stayed 1 night in Oct 2023

4/10 Poor

Andrea

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a good stay
The place needs cleaned up everything is dirty even the elevator was dirty. I had sticky stuff all over my floor in my room and I had to clean it up? They didn’t offer to clean it or move me to a different room. A Painter painted out side my room last night talking on his phone the whole time and I had to listen to it. The juice at breakfast is watered down so much it had no taste. I smelled cigarette smoke from somewhere the whole time. The last night I was the lobby stunk awful.
Stayed 3 nights in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Clean Hotel
Stayed 1 night in Sep 2023

4/10 Poor

Flora

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a cru. Or play pad for our baby and they told us the did not offer them and a day before we checked out we saw they had plenty of them.
Stayed 3 nights in Oct 2023

10/10 Excellent

Melissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here while attending a concert at Ruoff Music Center in Noblesville. Location was a reasonable Uber ride distance. Large breakfast buffet included which was very good and had lots of options. We would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is our go to when visiting Fishers. Staff is friendly and very helpful. I really like that you have quality shower soap and shampoo provided for the guests; so I don't have to bring mine from home. Breakfast, I feel could use a little more variety to go along with the eggs and meat. Will be back soon to visit again.
Stayed 3 nights in Oct 2023

10/10 Excellent

Heather

Stayed 1 night in Oct 2023

10/10 Excellent

Susitha

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Lacey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice size. The pool & exercise rooms were also clean, nice size, & new equipment. Breakfast was definitely my favorite part @ this location!! Would definitely stay there again!
Stayed 1 night in Sep 2023

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 star experience. Super value price. You had better just stay.
Stayed 1 night in Sep 2023

6/10 Okay

Patricia

Traveled with partner
Liked: Cleanliness
Staff showed no interest when I informed them the elevator by our room was not working. My husband is handicapped and this made it very difficult for me to get him to the elevator on the other side of the inn. Will not be returning.
Stayed 1 night in Sep 2023

10/10 Excellent

steven

Traveled with partner
Great value and very nice accommodations, love the breakfast
Stayed 1 night in Sep 2023

10/10 Excellent

Victoria

Stayed 1 night in Sep 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and comfortable beds. The breakfast was made hot and fresh.
Stayed 1 night in Sep 2023

10/10 Excellent

Gail

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place and very pleasant experience
Stayed 1 night in Sep 2023

10/10 Excellent

Ed

Stayed 1 night in Sep 2023

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
I really like the fact of the cleanliness of the hotel and the friendliness of the employees and staff and the breakfast was truly awesome thank you And more so not having to share the hotel with pets while I have breakfast
Stayed 2 nights in Sep 2023

6/10 Okay

ROSALYN, Fishers

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bathroom door not working
Stayed 1 night in Sep 2023

4/10 Poor

Jenifer

Liked: Staff & service
My visit was check in 9 Sep and check out 10 Sep Confirmation: 88604672 I didn’t get a good nice sleep because I didn’t feel like the bedding and sheets were cleaned and the bed was uncomfortable. The refrigerator had a big clump of frosted ice in the freezer area
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted with warm and friendly personal, the dining room for breakfast was better than I expected and so was the food. No complaints except the walk-in shower needed an extra grab bar as one was not adequate. When we travel back to Indiana we will most likely stay there again.
Stayed 4 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
It was clean as expected. Night clerk Kayla) was excellant, she enjoyed her job. Breakfast was good. Coffee available 24/7.
Stayed 1 night in Aug 2023

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Ed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient
Stayed 1 night in Aug 2023

8/10 Good

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ed

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value.
Stayed 1 night in Aug 2023

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the coffee pot in the breakfast area staying empty it was a clean decent place to stay and would stay again
Stayed 2 nights in Aug 2023

6/10 Okay

Tina

Disliked: Room comfort
Friends we met up with whom we booked reservations with had issues upon their arrival. Walked in to unmade dirty bed. Issues with key cards on last night. Both of our rooms the beds were horrible. Both rooms the beds caved in in the middle.
Stayed 2 nights in Aug 2023

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants in the bed
Well as I laid in bed and ants crawled over me at 2am I decided it was time to leave… the lady at the front desk when I left was very rude as well.. don’t ever plan to stay again
Stayed 1 night in Aug 2023

2/10 Terrible

AMER

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DON'T STAY HERE DISGUSTING PLACE TO STAY
This hotel is disgusting! There is a terrible smell as soon as you enter, their carpet is dirty. I found rose petals under my bed, so that means they didn't clean it very well, which I could totally tell. The breakfast was decent but again the eating area was disguting, no one was cleaning during breakfast. Plus they charged me twice for the same room and then refused to issue me a refund.
Stayed 1 night in Aug 2023