Ratings based on 193 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Hotel on outskirts of center city.

Posted Dec 28, 2016
Cons: Water pressure in the hotel.; alternating strong and weak at irregular intervals.
Location: Not a lot of dining choices within walking distance. The one near by wasn't very good and it was expensive.
Odd smell filled the hallways. Free breakfast was disappointing. We had to pay $14 for parking, which was an unwelcome surprise upon check in.
Comment from Hotel Management
Dec 29, 2016 by Nikki, Sales Manager, Hotel Management
Hello, Thank you for staying with us, and I sincerely apologize that you did not enjoy your stay. I've informed maintenance about your comments regarding the water pressure, though we monitor this regularly throughout the day. While we have 2 restaurants in our parking lot, we are actually less than 1 mile walking distance to Monument Circle, the center of the city and the epicenter of Indianapolis' best dining. I also apologize if the parking charge caused any inconvenience, but we are the least expensive parking among all downtown Indianapolis hotels and the fee is advertised on all of our channels. I hope you'll stay with us again so we can improve upon your experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

No Refund

Posted Dec 23, 2016
An ice storm and sub zero temps caused a cancellation of a half marathon I was running in. Had I booked directly with the hotel I could have negotiated with them. As it is I sustained 100% loss of my room reservation. Lost $140. I've filled out three of these questionnaire's. How would you feel? Shame on me for not reading the fine print.
Comment from Hotel Management
Dec 27, 2016 by Nikki, Sales Manager, Hotel Management
Hi Mr. Bottorff, I greatly apologize for the inconvenience. We follow Expedia's decisions on refunds as you did not book through us. Please feel free to contact us directly in the future so we can better serve you.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Posted Nov 17, 2016
Pros: Friendly staff. Liked the pancake maker.
Cons: Breakfast during the week omelets have peppers in them. Were too spicey. Would have preferred scrambled eggs.
I wish there were more restaurants within walking distance of the hotel for lunch or dinner. there were only two places and they were more or less sports bars. One was a dive and the other was high priced. I will pack my own food if I ever stay here again.
Comment from Hotel Management
Nov 18, 2016 by Nikki, Sales Manager, Hotel Management
Hi Linda, Thank you for staying with us! I'm very sorry that the omelettes were too spicy for your taste. We switch out omelettes and scrambled eggs typically every other day, but we usually offer cheese omelettes without the peppers for those who want something more mild. I'm sorry if that was not your experience. Additionally, Tavern on South and Basey's Bar and Grill are just the two restaurant options in our parking lot. There are dozens of restaurants less than a mile walk away down Illinois and Meridian. The front desk can provide you with maps and have our shuttle take you over on colder days. I hope you'll stay with us again so we can make this experience even better!
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Great place!

Posted Nov 13, 2016
Pros: What a great place! It was so convenient to get there via transportation from the airport. The location close to Lucas Oil was great. It was within walking distance of a number of places....excellent restaurants, shopping, City Market, museums, Monument Circle and more. The young lady at the front desk was very pleasant and helpful.
Cons: The only downside might have been the noise from some street construction.
Location: See above comments
Comment from Hotel Management
Nov 15, 2016 by Nikki, Sales Manager, Hotel Management
Hello Jonathan, Thank you for staying with us, and we greatly appreciate your review! It sounds like we were able to provide you with a convenient location, and I'm so glad to read that your service experience was excellent. I do sincerely apologize for the construction the city was doing during your stay. That project should now be completed. The even-numbered rooms face away from the street, so they are a little more quiet than those facing Lucas Oil Stadium. I hope you'll stay with us again during your next visit to Indianapolis!
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, Ky

EVERYTHING was excellent!!

Posted Nov 7, 2016
Pros: Location, location, location!!
Cons: Parking fee, didn't make sense to charge and not provide security for vehicle.
Location: Very close to downtown, walked there twice.
Would stay here anytime....staff was very nice, great smiles, breakfast was great, and it was from 7 - 12 Awesome!!.
Comment from Hotel Management
Nov 8, 2016 by Nikki, Sales Manager, Hotel Management
Hello Chuck, Thank you for staying with us, and we appreciate your review! I'm delighted that you enjoyed our location and had a pleasant experience. While we do charge for parking, we have the least expensive parking fee among all downtown hotels, and we monitor both the lot and the garage 24 hours with both personnel and security footage. I hope that you'll consider staying with us again during your next visit to Indianapolis.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester Hills, MI

Great location!

Posted Nov 2, 2016
Location: Indianapolis Colts football game, Museums, NCAA headquarter, conference centers for meetings.
Hotel is right across from Lucas Oil Stadium so if you are visiting Indy for a Colts game, it is perfect location. There are a few good restaurants all within walking distance and the hotel has a great continental breakfast! I was visiting for work and had conferences all week at the NCAA Hall of Champions and it was a short 10 minute walk through downtown Indy.
Comment from Hotel Management
Nov 4, 2016 by Nikki, Sales Manager, Hotel Management
Hi Patrick, Thank you so much for staying with us! I'm so glad you enjoyed your stay and our location. We are very convenient for any visits to Lucas Oil Stadium or the Indianapolis Convention Center among all the other amazing attractions and restaurants we have within walking distance. I hope you'll stay with us again soon! We would love to have you back.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 8, 2016
Pros: Room and location
Cons: Paid parking
The king studio suite was very spacious! Slept great in this quiet hotel.
Comment from Hotel Management
Oct 10, 2016 by Nikki, Sales Manager, Hotel Management
Hello, Thank you for staying with us, and thank you for your review! I'm so glad we were able to provide you with spacious, comfortable accommodations during your stay. Our king suites are my favorite rooms due to the sheer size-lots of room to spread out. I would like to sincerely apologize if the parking fee caused any inconvenience; however, with that being said, our fee is the least expensive among all hotels in downtown Indianapolis. I hope you enjoyed your stay enough to return sometime soon! We would love to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from montego Bay, Jamaica

Nice hotel, but disappointed !!!!

Posted Oct 2, 2016
My overall experience was very good, how ever I left my BLU cell phone in the Room, when I called the hotel, they told me they did not see it, I am very disappointed, I taught they would have been honest enough to return it, very disappointed, I have some very important information in my Phone, please I need it, it was left in the Room,
Comment from Hotel Management
Oct 6, 2016 by Nikki, Sales Manager, Hotel Management
Hi Frank, Thank you for staying with us. My staff has informed me that they located your phone and have sent it back to you. It was not a matter of dishonesty at all, but a lack of communication. I hope you enjoyed the rest of your experience with us. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

A great experience in Indy.

Posted Sep 27, 2016
Pros: Location, staff, condition of the rooms.
Cons: Nothing
Location: Football games, bars, restaurants and shopping
We had a great experience, great location, great hotel.
Comment from Hotel Management
Sep 28, 2016 by Nikki, Sales Manager, Hotel Management
Hello, Thank you for staying with us. We greatly appreciate your review. It sounds like you loved your experience, which is what we strive for with every guest. Our property is a fantastic location for sports fans, but we are still within walking distance to great nightlife and dining, just as you mentioned. I hope you'll stay with us in the future so we have the opportunity to WOW you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Right across the street from Lucas Stadium

Posted Sep 11, 2016
Pros: Location
Cons: Free parking
Location: Right across from Lucas Stadium
Very nice and clean. The staff was great. It had a nice breakfast. I think it is terrible you have pay $14 to park after you pay for the room.
Comment from Hotel Management
Sep 12, 2016 by Nikki, Sales Manager, Hotel Management
Hi Dorie, Thank you for staying with us! I am so glad you found our property to be clean and convenient. I am sorry you were not happy with the parking charge, however this is common for all downtown hotels. We actually have the least expensive parking amongst downtown Indianapolis hotels. Despite this, I hope you had a fantastic stay. I hope you'll stay with us again soon!