All went well at hotel except there was a huge cockroach and I mean it was almost 2 inches. Then the pool and hot tub area appearance is ok but the levels of chlorine were so high you couldn't stay because it made eyes burn to be in it
Comment from Hotel Management
Aug 24, 2016 by Nikki, Sales Manager, Hotel Management
Thank you for staying with us! Unfortunately, you chose to remain anonymous on your review, so I have no way of remedying your situation or even verifying any of it. I would like to sincerely apologize if this review is accurate, however this is not typical in the least. Our property is inspected and given preventative treatments weekly by exterminators, so if you did find an insect, it was likely a water bug from the rain, not a cockroach. We watch for these issues very closely. Additionally, our pool area is monitored throughout the day by in-house maintenance and by an outside contractor. If the chlorine levels were off, they were immediately corrected within the day. This can happen with the volume of guests we have at our property.
I hope you'll stay with us again so we have the opportunity to improve upon your experience.