Ratings based on 597 Verified Reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
Very nice, very clean, kids loved the pool And the hot tub
Comment from Hotel Management
Mar 14, 2017 by Patsy M, Hotel Management
Thank you so much for the 4 stars and the feedback. We hope you will come back and see us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel with Great Location!

Posted Jan 28, 2017
Great staff and very clean hotel - always saw staff cleaning. We were on a newly renovated floor (6) and it was great! Very nice room with a view of the stadium. Across the street from the stadium and about a 10 minute walk from all the restaurants. Also down the street from the convention center! Great restaurant was just across the parking lot - Tavern on South (definitely check it out)!!
Comment from Hotel Management
Jan 30, 2017 by Nikki, Sales Manager, Hotel Management
Hello, Thank you for staying with us! We are so glad to read that you enjoyed your stay. We've been making many changes to improve our guests' experiences, so I'm so happy that those had a positive impact on your visit. I sincerely hope you'll stay with us again soon!
3 out of 5
by A verified traveler

Hotel on outskirts of center city.

Posted Dec 28, 2016
Cons: Water pressure in the hotel.; alternating strong and weak at irregular intervals.
Location: Not a lot of dining choices within walking distance. The one near by wasn't very good and it was expensive.
Odd smell filled the hallways. Free breakfast was disappointing. We had to pay $14 for parking, which was an unwelcome surprise upon check in.
Comment from Hotel Management
Dec 29, 2016 by Nikki, Sales Manager, Hotel Management
Hello, Thank you for staying with us, and I sincerely apologize that you did not enjoy your stay. I've informed maintenance about your comments regarding the water pressure, though we monitor this regularly throughout the day. While we have 2 restaurants in our parking lot, we are actually less than 1 mile walking distance to Monument Circle, the center of the city and the epicenter of Indianapolis' best dining. I also apologize if the parking charge caused any inconvenience, but we are the least expensive parking among all downtown Indianapolis hotels and the fee is advertised on all of our channels. I hope you'll stay with us again so we can improve upon your experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

No Refund

Posted Dec 23, 2016
An ice storm and sub zero temps caused a cancellation of a half marathon I was running in. Had I booked directly with the hotel I could have negotiated with them. As it is I sustained 100% loss of my room reservation. Lost $140. I've filled out three of these questionnaire's. How would you feel? Shame on me for not reading the fine print.
Comment from Hotel Management
Dec 27, 2016 by Nikki, Sales Manager, Hotel Management
Hi Mr. Bottorff, I greatly apologize for the inconvenience. We follow Expedia's decisions on refunds as you did not book through us. Please feel free to contact us directly in the future so we can better serve you.
3 out of 5
by A verified traveler

Posted Dec 12, 2016 on Hotels
This is NOT the place to stay if you want a good nights sleep. I was here on business, and the staff was extremely helpful in changing my room after my first night. The next night I got to hear rock music from a nearby club or something. They need thicker sound proof curtains, I even wore ear plugs but no luck. Stay here if your here to party, not for work.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Hello, Thank you for staying with us, and I would like to greatly apologize if you did not receive a restful night's sleep. You'll be happy to know we are currently undergoing a full-scale renovation, so we are adding curtains with more sound-proofing qualities to every room. I would like to invite you back to improve upon this experience. I hope we will see you again! -Nikki, Sales Manager
5 out of 5
by A verified traveler

Posted Dec 5, 2016 on Hotels
Great place to stay. Located across the street from Lucas Oil Stadium. In walking distance to downtown Indy. Friendly and helpful staff.
Comment from Hotel Management
Dec 14, 2016 by General Manager, Hotel Management
Hello, Thank you for staying with us! I hope we will see you again soon. -Nikki, Sales Manager
5 out of 5
by A verified traveler

CONVENIENT

Posted Nov 27, 2016 on Hotels
Great stay. Perfect for going to Lucas Oil Stadium and walking around downtown Indianapolis.
1 out of 5
by A verified traveler

Posted Nov 25, 2016 on Hotels
Heard the ice maker all night!! Room is paper thin even the windows. Room on the 6th floor and I can clearly hear people talking outside while smoking!!
Comment from Hotel Management
Nov 28, 2016 by General Manager, Hotel Management
Hello! Thank you for staying with us, and we greatly appreciate your feedback. I sincerely apologize that you did not have a restful night's sleep. We take sleep quality very seriously. I hope you brought this to the attention of the front desk as we may have been able to move you to a more quiet location away from the ice maker and on the side of the building that faces away from the street. We are always happy to accommodate if we know there is an issue. I hope you'll stay with us again so we can improve upon your experience. -Nikki, Sales Manager
5 out of 5
by A verified traveler

Clean convenient to most areas

Posted Nov 18, 2016 on Hotels
Walking distance of downtown area, across the street from Lucas Oil stadium. River park area very nice. Have to take cab to Indy 500 track museum. Great stay
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Hello, Thank you for staying with us, and thank you for your feedback. I'm glad we were able to provide you with convenient accommodations. We are a quick, 15-minute drive to the Indianapolis Motor Speedway. It's an Indianapolis must-see! I hope you'll stay with us again soon. -Nikki, Sales Manager
3 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Hello! Thank you for staying with us. I sincerely hope your room and your experience were both satisfactory. I hope you'll stay with us again soon. -Nikki, Sales Manager