Hotel looked nice from the outside and the lobby was neat and clean. My room however had lights that weren't working, the bathroom had a motion sensor that would keep turning on the light and fan in the middle of the night, and the room had a stale smell like it did not get used very often.
Comment from Hotel Management
Oct 26, 2016 by General Manager, Hotel Management
Thank you for your feedback. We understand and apologize for the inconvenience caused by the lighting, fan, and odor in your guest room. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Again, thank you for taking the time to pass along your feedback.
Holiday Inn Express Carmel|Westfield, IN.