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They really pay attention to the details. Love the pillows and the options listed in each pillowcase (soft, firm, etc.). The service was friendly and we had a great stay!
The gal who checked us in did not listen well. She talked over me as I asked questions. She gave bad information on near by stores and just wanted to here herself talk.
Richard in the morning for breakfast was outstanding but his counterpart wasn’t very friendly. The bartender at night wasn’t helpful at all and really didn’t want to talk to us.
The facility was very nice.
Steve
Stayed 4 nights in Nov 2023
Response from Jason B on Nov 30, 2023
Firstly, thank you for taking the time to share your feedback with us. We genuinely appreciate your insights as they contribute to our ongoing efforts to enhance our services.We're delighted to hear that Richard provided outstanding service during breakfast. We will make sure to pass on your compliments to him; such recognition is truly motivating for our team.We appreciate your positive remarks about the facility, and we hope that despite the challenges you encountered, you were able to enjoy your overall stay with us. Please know that your feedback is invaluable to us, and we are committed to making the necessary improvements to provide a more enjoyable experience for our guests.If you have any further details or specific incidents you'd like to share, please feel free to reach out to us directly. We value your input and would welcome the opportunity to make amends.Once again, thank you for choosing our establishment, and we hope to have the chance to welcome you back for a much-improved experience in the future.Warm regards,
I love Holday Inn’s in general, however, the one in Carmel is amazing. It’s so safe and it was extremely quiet. The check in and out staff was amazing, so friendly and helpful! I would recommend this to anyone looking for a nice place to stay. It’s really not far from amazing restaurants and shopping!
Elizabeth
Stayed 1 night in Nov 2023
Response from Jason B on Nov 30, 2023
We are genuinely thrilled to hear about your positive experience at our Holiday Inn in Carmel.Your kind words about the safety, tranquility, and the exceptional service provided by our staff during check-in and check-out warm our hearts. We take great pride in creating a welcoming and comfortable environment for our guests, and it's truly rewarding to know that our efforts have contributed to making your stay enjoyable.Thank you for recommending our hotel to others. Knowing that you would suggest our establishment to friends and family is the highest compliment we could receive. We are pleased to be located near fantastic restaurants and shopping, providing our guests with a convenient and enjoyable experience.We appreciate your loyalty to the Holiday Inn brand and are grateful for the opportunity to be a part of your positive travel memories. If there's anything specific that stood out to you during your stay or any suggestions you have for us, please don't hesitate to share.Looking forward to welcoming you back for many more exceptional stays in the future!
8/10 Good
Lori
Nov 19, 2023
Liked: Cleanliness, staff & service
The staff was great, and it was very convenient for getting to and from our activities in the Broadripple area. The water pressure in the shower was not great, and our heater was unreliable.
I loved how there is always someone at the front desk and how they had a fresh breakfast buffet every morning with a chef who brought out hot food. The staff was very nice and the hotel was very clean.
Hotel is fine for a night or two. Staff was friendly and it has a nice interior courtyard. Breakfast was the usual. The room shows some wear but was clean. We stayed on the highway side and it was very loud all night there are white noise machines in the room.
It was nice, but way overblown. Parking so far away, slow elevators, having to go through the courtyard with luggage, no free breakfast honestly made me wish we’d just gone to a Motel6.