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Opiniones de Homewood Suites by Hilton Indianapolis-Keystone Crossing

3 out of 5
Homewood Suites by Hilton Indianapolis-Keystone Crossing
2501 E 86th St, Indianapolis, IN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 266 de 625 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 176 de 625 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 82 de 625 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 56 de 625 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 625 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

8.0/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Jonathan

Se hospedó 2 noches en mayo de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy bien lo recomiendo
Respuesta de John, el 24 oct. 2015
We greatly appreciate the response. Thank you!

8/10 Bueno

Keisha

Viaje familiar
Le gustó: Condiciones de la propiedad
Friendly staff. Easy access to food and convenience stores.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Danielle

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All the rooms are accessed from outside. So getting a second floor room with no elevator and small children was a struggle. The stairwell and landing areas were filthy. Once you get inside the room, it was clean. Also the shower was very dark. I booked this because of the separation of the bedroom and living areas. It was walkable to restaurants for dinner and breakfast which I loved. I would book again but only on the first floor.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Tiffany

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kelly

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Desk Clerk
Everything was great except for the front desk clerk, she was rude and nasty to us and then she was told to give us the late check out and she didn’t. So my daughter had to wait in our car till my surgery was over.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Jacqueline

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Nice place but needs a bit of work
Wonderful room. Very quiet and roomy. The room decor was very updated, the bathroom was not. Tub and shower fixtures were broken and not clean.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Jennifer

Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The room had not been cleaned, but they were sold out so we couldn't switch rooms. There was leftover food in the fridge, water on the bathroom floor, and dust shavings on the cabinets. I asked for two keys only one of which ended up working. The fridge door also didn't shut all the way. The staff was very friendly and I did end up receiving points for my inconvenience.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Laura

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Erica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, quiet, nice room.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Jessica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Edna

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

glyn

Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

REHAB

Viaje familiar, Viaje familiar con niños
Le gustó: Servicio y personal
No le gustó: Servicios
An older property. But there was a lot of room for the price
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Evelyn

Viaje familiar
Le gustó: Comodidad de las habitaciones
No le gustó: Servicio y personal
Just ok
Overall it was ok. I guess my issues were all with cleanliness and housekeeping. The room wasn't very clesn. Kitchen refrigerator had stains and the tub was half clean prior to us staying there. Fortunately I travel with cleaning supplies. Housekeeping only come in every other day and when she came she didn't make beds or restock kitchen items. She didn't unload dishwasher. Also there are fireplaces and there was no access to fire wood. Although its Indiana in late October. Staff was very slow with assisting and responding to questions.
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

2/10 Terrible

Philip

Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Gary

Le gustó: Limpieza y servicio y personal
Nice clean and large rooms. Quiet woodsy setting. Easy parking. Signage in hallways poor (directions to elevator, series of room numbers, clubhouse, etc). Long walking distances could be a problem for seniors and infirm. Bathtub needs a better shower head, on a long extension. Doesn’t fill properly. A serious security issue. Wi-fi could only be accessed via Hilton Honors App. Privacy disclosure on app says Hilton (or third party?) collects home address, phone, financial information, etc. when we use the app. Is Hilton thinking that making us aware of privacy intrusions will hold them harmless if our wi-fi access has unpleasant consequences? I stayed 2 nights and I could tolerate no wi-fi for a short time but I don’t think I’ll stay at Hilton for longer if they are not up front about having no accountability for wi-fi usage problems.
Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Mark

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
We had a 2 bedroom suite with a kitchen. First off I will say all interactions with the staff were great, unfortunately that was the best thing I can say about this property. The rooms are run down, and are in dire need of a remodel. The room was not clean. We found a very old sprite bottle with a mystery liquid under the pull out couch, the carpet was old and dirty, stainless steel fridge was rusting and did not work and kitchen cabinets were all very old and chipped. Ceiling fan had a layer of dust on it decades old, the tub did not drain well causing us to have to shut the water off mid shower to let the the tub drain, the bathroom fan did not work so the closet like bathroom became extremely damp and humid, very swamp like, trim work and portion of the walls throughout the room had dirt marks on it. I would not stay at or recommend this property to anyone unless the rooms were completely updated. Luckily my family and I only needed to be here for 3 days, otherwise I’d have found other lodging.
Se hospedó 3 noches en agosto de 2023

6/10 Aceptable

Melissa

Viaje en pareja
Le gustó: Servicio y personal
Accessible for what we wanted to do in Indy. Needs updating.
Se hospedó 1 noche en julio de 2023

6/10 Aceptable

Tara

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 4 noches en junio de 2023

8/10 Bueno

Joel

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 2 noches en junio de 2023

2/10 Terrible

Lisa

Viaje familiar
No le gustó: Servicio y personal
Hotel oversold I didn’t have a room and was sent to another hotel. Front desk staff extremely rude.
Se hospedó 2 noches en junio de 2023

6/10 Aceptable

Garred

Se hospedó 1 noche en junio de 2023

4/10 Malo

Lauren

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
We rented a 2-bedroom, 2-bath suite, unit 101-102. Several things in the room/s were disappointing: 1. 1st bathroom (#101) - Large spider 2. 1st bedroom (#101) - bedsheets were torn 3. 2nd bathroom (#102) - no shower curtain; door to the toilet wouldn't close. 4. 2nd bedroom (#102) - gold circular item (likely from an article of clothing) was on the bedspread. 5. 2nd bedroom (#102) - the adjoining door wouldn't stay closed unless fully locked; it would swing open. Also, the door looked like it was kicked in / banged up in 20 spots. 5. 2nd bedroom (#102) - we could clearly hear the next door unit as if they were directly in our room. They were not shouting, just normal voices.

2/10 Terrible

Carrie

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Dirty and Dingy
The overall condition and cleanliness of the room was very concerning. From the moment we walked in the room, we could see crumbs on the sofa, stains and rips on the linens and carpet, and poor repairs from presumed water damage in one of the bathrooms of our two bed/two bath suite. Neither one of the bathrooms had a hair dryer even though they were listed as included amenities. Also, linens were poorly stocked. We were only provided 1 washcloth for two bathrooms. The most disgusting part was one of the dresser drawers were filled with some strange man’s dirty clothes! I went to the desk and reported that it appears our room was not cleaned and was told an excuse that since they are an extended stay, that is sometimes the condition of the rooms. I don’t care if the previous occupant was there for one day or one month, the room should be cleaned and I should not have to reside in a room with a strangers dirty undergarments! The pool was small and overcrowd for the children but there was a nice gathering area outdoors on the patio that my family enjoyed dining in. Very overpriced for poor quality.
Poorly done repairs
Se hospedó 1 noche en junio de 2023

8/10 Bueno

Marvin

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal
Dated but not crazy bad. A little high priced for what you get.
Se hospedó 1 noche en junio de 2023

2/10 Terrible

Joycelyn

Viaje familiar
No le gustó: Limpieza y servicio y personal
Although booked through Expedia, the room did not represent a Hilton Property. The room needs a major overhaul. Tried to book with Hilton but nothing was available; had to use Expedia but no excuse for the room condition on a Hilton property. Asked for clean towels early am and went out; did not receive hours after return. Went to the office and night manager had to bring them. Asked for trash to be emptied but no one show up each of our 3 day visit. Finally bought large trash bags from CVS. Did not know the entrance to room from street had concrete stairs; brother uses a walker.
Se hospedó 3 noches en mayo de 2023

10/10 Excelente

Missy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was top notch. They went above and beyond to correct a billing issue. We'll definitely be back.
Se hospedó 3 noches en mayo de 2023

6/10 Aceptable

Shantel

Viaje en grupo
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2023

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Overpriced
The hotel clearly has some years on it. The lobby was well maintained, but the rooms lacked the same level. The price was well above what the hotel should have charged us.
Se hospedó 2 noches en mayo de 2023

10/10 Excelente

Lester

Se hospedó 1 noche en abril de 2023

8/10 Bueno

Scott

Se hospedó 1 noche en abril de 2023

2/10 Terrible

Paris

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, servicios
This was the worst ive been treated in all my yesrs of traveling. Despite multiple requests tey would not bring us any additional towels. We had to go buy our own from a nearby Target. They refused to service our room despite multiple requests. Tgere was an issue with the room. We asked for another one. They put us in a smaller room by mistake so we had to move BACK to the original room. When i asked what happened, the desk clerk told me that they sell dirty rooms in hopes thst they'll have staff to clean & prep them by the time people arrive to check in. We ran out of toilet paper. We went to the front desk to get some & they handed me a pack of paper towels because he wasn't sure if there was anymore on site. They eventually brought us 2 rolls. From top to bottom, this was a terrible property to stay at. The management & staff i dealt with are either inept & incompetent or complete imbeciles. I'll never stay at a Homewood Suites property again. 0/5 stsrs. Vety ghetto. Would NOT recommend.
Se hospedó 4 noches en abril de 2023

4/10 Malo

Kaiya

Viaje familiar
No le gustó: Limpieza y servicio y personal
Housekeeping is horrible
Overall, the hotel was decent. My main problem was housekeeping!! They never once knocked on my door during my 3 night stay to ask to empty my trash, provide clean towels or even give us fresh linen for the sofa bed. The breakfast was good, but they had one food attendant lady who refused to serve the breakfast crowd efficiently. This Hilton location needs work and needs more professional workers as well!!
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Morgan

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Ehh....wasn't worth the money
Great breakfast! Not so great of a room. It looked nothing like the pictures. It was old and outdated. The kids wanted to use the Sports Court but there was no basketball hoop just the pole. They still had fun running the court. Good time in Indy, but not so much at the hotel.
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Cynthia

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
My biggest concern was the thermostat in my suite hanging off the wall with exposed wires, I made several requests to have it repaired and no one ever showed up to make the repairs. The bathtub fixtures are outdated, and does not drain properly, the hot water was lukewarm, it never got hot. No one ever came to emoty trash or clean or even inquire if you needed cleaning services. Breakfast was very good, but on the last day of my stay, the person doing the service was rude and inefficient. The front desk staff was polite and stepped in when requests were made for dishes or containers, etc.
Se hospedó 3 noches en marzo de 2023

8/10 Bueno

Amber

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

Scott

Viaje de negocios
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Smelled Like Smoke / Double Charged
When I checked in the hoteI charged me a second time for the room and proceeded to tell me it was just a hold. I did not receive the room I paid for on Hotels.com and the room I did get smelled like smoke. When I checked out I informed the front desk about the wrong room and the smoke smell, which I was ok letting go, but I realized the hold on my cc was a double charge. They said they would refund the double charge but I have yet to receive the credit and now I'm trying to get my money back. The room was not that great. It was a bit run down for what I paid and again the bathroom reeked of cigarette smoke. The bed not so comfortable either. I will not stay there again. There are plenty of other nicer hotels within a few minutes, some which are new and less expensive.
Se hospedó 1 noche en febrero de 2023

2/10 Terrible

Brad

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Can we give negative stars ?
Unclean rooms, had to ask for a room change do to unclean room, an electric blower trying to remove smoke smell, and fire alarm on the ceiling and in a plastic bag. Then rude staff, manager had no skills on dealing with people after her staff removed my property from a room I paid for another customer while I was gone, then took 15 minutes to find my property due to lack of communication between management.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Rachel

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023

4/10 Malo

Jeannette

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Disappointing
Husband and I stayed there for our anniversary. To sum it up our rooms has to be switched multiple times. When we made it to the third room it was decent. It was decent until around 1:00am individuals started partying. It was loud music in the parking lot playing sub woofers and in a room. It went on until around 7:00 in the morning when we finally was able to get a few hours of sleep in. I will never stay there again.
Se hospedó 1 noche en marzo de 2023

4/10 Malo

John

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2023

10/10 Excelente

Cornelis

Se hospedó 1 noche en febrero de 2023

4/10 Malo

shawn

Se hospedó 1 noche en febrero de 2023

6/10 Aceptable

Anastasia

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza
Se hospedó 2 noches en febrero de 2023

8/10 Bueno

Ebyni

10/10 Excelente

Louise

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable, great location and safe.
Se hospedó 3 noches en febrero de 2023
Respuesta de sc, el 15 feb. 2023
Thank you glad you enjoyed your stay and hope to see you again.

8/10 Bueno

Dominique

Se hospedó 1 noche en enero de 2023