Nice hotel, unhelpful staff
Posted Jun 20, 2016 on Hotels
The rooms were just fine but we had a problem with the staff. We rented two rooms, one for one night and one for two, via hotels.com. When we checked in, the clerk tried to charge us even though we had prepaid. I had to print out my receipt and prove it to them. Then they didn't tell us that a particular room was the 1 night room and the other was the 2 night room. The person staying for one night left the next morning, and my wife and I (in the 2 night room) were told by housekeeping (!) that we were supposed to be checking out. I went to the front desk, figuring they could just switch the two rooms so that we wouldn't have to switch rooms. The desk clerk refused, even after begging and pleading. So we had to move all of our things to the other room. Not a helpful or friendly staff!