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Reviews of Homewood Suites by Hilton Indianapolis-Airport/Plainfield

3 out of 5
Homewood Suites by Hilton Indianapolis-Airport/Plainfield
2264 East Perry Road, Plainfield, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 281 out of 499 reviews" "
Rating 8 - Good. 144 out of 499 reviews" "
Rating 6 - Okay. 46 out of 499 reviews" "
Rating 4 - Poor. 22 out of 499 reviews" "
Rating 2 - Terrible. 6 out of 499 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Codie

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Our room was disgusting. The shower and tub didn't drain (we called twice to have them unclog it but they didn't) there was dirt all over the walls in the bathroom, or mold. The beds had someone else's hair in it. There was small bits of trash on the floor and my daughter whose crawling kept finding them and trying to eat them.
Stayed 1 night in Mar 2024

10/10 Excellent

Pang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve always had a good experience at the Homewood suites. My first time here. Hotel was overbooked, an issue with IT allowing people to book when rooms were sold out. The staff worked hard to still find me a room. I had to wait but they helped me.
Stayed 1 night in Feb 2024

2/10 Terrible

Vania, Miami Lakes

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Teon

Stayed 2 nights in Feb 2024

2/10 Terrible

Christopher

Business traveler
Disliked: Amenities
So I checked in and had an issue checking in the lady that helped me was great. Very unsatisfied with the room, I checked in around 730 8pm I was so unsatisfied that by 130am I got my belongings and placed my door key on the desk and just left. I’ve stayed at homewood suites several time and they have been great. My experience with this one was so bad that I will NEVER spend another dollar getting a room here again.
Stayed 1 night in Jan 2024

10/10 Excellent

mario

Stayed 1 night in Dec 2023

2/10 Terrible

Cindy

Stayed 2 nights in Aug 2023

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Hesham

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel in need for serious updates. You can tell that they are doing batch work till they update the whole thing. You can see dirt in the corners. Many mechanical issues with the bathroom
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay and staff - A
Stayed 2 nights in Sep 2023

4/10 Poor

Waneta, Old Monroe

Traveled with partner
Disliked: Property conditions & facilities
First room was awful. View of a support balcony with 2 air conditioners. Seriously for what I paid!! Then checked the mattress under the sheets, was dirty or had big fras. Tiny black specks all over. Requested a different room. 2nd room had been sprayed with something to cover up a smell perhaps. Was very strong smell. Old. Carpet looked nasty. Ceiling in bathroom above door had marks like bugs left perhaps.. black spots . Hook on bathroom door was broke, loose. Bedding was nice. Room size was nice. Overall very disappointing. Will never return.
Stayed 1 night in Sep 2023

4/10 Poor

Matthew

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Steven, colorado springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was an easy on and off from I70 - Location was quiet and the facilities were very clean. No issues at all with this stay
Stayed 5 nights in Sep 2023

8/10 Good

Rachel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

8/10 Good

Brynna

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking and fairly quiet room. Breakfast was good.
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Kelseanna, West Seneca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Samuel

Stayed 1 night in Jun 2023

10/10 Excellent

Conway

Stayed 1 night in Jun 2023

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Jacqui

Stayed 2 nights in May 2023

10/10 Excellent

Brandi

Stayed 3 nights in May 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff makes it worth it
The front desk staff was amazing! Shout out to Roxanne and Johnathan. Beyond helpful and super friendly. Room was nice but there was a issue with the door to the room. It didn't close easily. Notified front desk upon checkout and couldn't get more empathy. Nice pool and hot tub.
Stayed 1 night in Apr 2023

2/10 Terrible

Jacob

Stayed 1 night in Apr 2023

10/10 Excellent

Derek

Stayed 1 night in Apr 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

4/10 Poor

James

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Place was under remodeling, had we known we would have went to another hilton. Mold on ceiling in bathroom. Trash and hair on floor when we arrived
Stayed 3 nights in Feb 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

Mark Allen

Liked: Staff & service
Disliked: Property conditions & facilities
We checked in and the room we got did not have any heat in it. The temperature was 64 degrees. Went to the front desk because phone would not work. They gave us a different room. That room had heat. The hotel looks fairly new in pictures but it was being remodeled and it needs it. The staff was very friendly and the stay was okay. Not worth the price they charge. We won't stay there again. Much better choices at a cheaper price in that area.
Stayed 1 night in Jan 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

Ashley

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was able to bring my dogs along with me and it was fantastic! Friendly atmosphere from check in to check out

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very clean appearance
Stayed 1 night in Dec 2022

4/10 Poor

Jacqueline

Disliked: Cleanliness, amenities, property conditions & facilities
The pool wasn’t to bad but a little dirty. I pick this hotel because I had an early flight and it said it had 24/7 shuttle service. This was not true!
Stayed 1 night in Dec 2022

4/10 Poor

Lisa

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Took three rooms for them to find us one that was clean, workers were sitting around all over the furniture in lobby. It was under construction, plastic and fans were everywhere. Pool was ok. Breakfast was lacking options.
Stayed 1 night in Nov 2022

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great and very helpful. Hanna was nice
Stayed 2 nights in Oct 2022

6/10 Okay

Wendi

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Stuff was nice but room was dusty. We couldn’t turn fan on because it was thick with dust.
Stayed 1 night in Sep 2022

2/10 Terrible

David

Stayed 1 night in Sep 2022

6/10 Okay

Ariana

Stayed 1 night in Sep 2022

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this location more than once and each stay has been great
Stayed 1 night in Sep 2022

8/10 Good

Charlotte

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the property needs an update, especially the hallway carpets, which smelled like wet dog and is unbelievably ugly. The air conditioners click and moan endlessly, making sleeping and working difficult if you are sensitive to random repetitive noises. BUT---the beds are very comfortable, and the layout of the suites is excellent. Kitchen is VERY basic, and I had to request a frying pan and a basic soup pot, and there is nothing to scrub the pans with so it was hard to leave them clean. Appliances are very old, but all of them worked.
Stayed 3 nights in Aug 2022

10/10 Excellent

Valerie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The stay was good, the only issue I had was the headboard has white stuff up on it an it was very un-comfortable for me. I did not want my head or body to have any contact with the stained headboard. The cleaning staff need to make sure the headboard is clean. Otherwise staff was very nice and the stay was perfect
Stayed 1 night in Aug 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a very clean and nice hotel. Staff was very nice. Only one problem was the AC. Couldn’t keep it at where I like it. Would wake up sweating and couldn’t turn it up anymore, so just had to wait until it decided to kick on.
Stayed 1 night in Aug 2022

10/10 Excellent

Cynthia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, room was spacious beds were cozy. LOVED the pool and hot tub. Staff polite and helpful. Will definitely stay there again👍
Stayed 2 nights in Aug 2022

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very quiet stay, but the rooms could use some updating. Maybe they were understaffed but there were no towels in the pool area, had to go track some down and 2 towels only in our room. Breakfast was decent, not a lot of options but it was nice to be able to eat and run!
Stayed 1 night in Aug 2022

8/10 Good

Paula

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Jul 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022