Posted Jul 19, 2016
Our kids were playing at the pool and my son slipped on the outside drain, and scraped his shin so bad it bled, swelled up to a goose egg and will be an absolute hideous bruise! We iced it down for so long that by the time we were comfortable with the swelling going down, the pool closed. Had it been either of my younger kids, a much worse outcome would've occurred!
While the staff was lovely, there weren't enough. I waited at the bar for 15 minutes to place a dinner order and then waited over 40 minutes to get it and it was completely less than par at best!
When we got to our room, it wasn't a very comfortable room temperature however, it wasn't terrible either. Like most hotels I stay in, they have to be adjusted to your liking.. Well, we had a late night but as we slept, the room never got cooler. So fast forward to 2:45am the room was humid and very uncomfortable but we were getting up at 5am for an early flight. So it was a wash at that point. The beds sloped into the middle (if that makes any sense?) like someone that's heavy has slept in the middle for years and there's a big indentation there! Very uncomfortable!
I am VERY unhappy with our visit! Other than the fact that Your staff was so very kind and I could tell they were working as hard as they could!
I hope they are rewarded for their efforts but I hope you protect the next child, elderly or anyone that comes near that outside drain by your pool.
Thank you for your time,