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Reviews of Home2 Suites by Hilton Indianapolis Keystone Crossing

3.5 out of 5
Home2 Suites by Hilton Indianapolis Keystone Crossing
9104 Keystone Crossing, Indianapolis, IN

Reviews

8.2

Very Good

Rating 10 - Excellent. 438 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Traveled with family
Great! Really enjoyed our stay!
Stayed 1 night in Apr 2024
Response from Alicia Adams on Apr 5, 2024
Thank you for your great 5 start review. We look forward to your next stay with us.

6/10 Okay

Carla

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel experience was excellent Bathrooms were small and tight Service was excellent Overall great experience
Stayed 2 nights in Mar 2024
Response from Alicia Adams on Apr 3, 2024
Thank you for your feedback, we are sorry to hear your stay was not 100% satisfaction. we do hope to see you again.

10/10 Excellent

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great hotel
Stayed 3 nights in Mar 2024
Response from Alicia Adams on Mar 25, 2024
Thank you Virginia for your great review and 5 star rating. We look forward to your next stay with us.

10/10 Excellent

Netasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from Alicia Adams on Apr 3, 2024
thank you for the 5 star review.

10/10 Excellent

Emily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, loved our room! Might of been the comfiest bed I’ve ever slept in. Staff was friendly and helpful. Breakfast was excellent! Close to nearly food and shopping.
Stayed 1 night in Mar 2024
Response from Alicia Adams on Mar 17, 2024
Thak you so much for your wonderful review and the 5 star rating. We are so glad to hear you had a wonderful stay with us here at Home2 suites keystone. We look forward to seeing you again.

4/10 Poor

Connie

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Overall the property is fine - we had a few factors that made our stay less than desirable.
Stayed 2 nights in Feb 2024
Response from Alicia Adams on Feb 27, 2024
Thank you for your feedback and we are sorry to hear of the inconvenience during your stay. Our team works hard to make sure all guests have a great experience. We do hope that you consider us again.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear all noise around the room
Stayed 1 night in Feb 2024
Response from Alicia Adams on Feb 4, 2024
Thank you for your feed-back and your generous rating.

2/10 Terrible

Raven

Stayed 1 night in Jan 2024
Response from Alicia Adams on Apr 3, 2024
we are sorry to hear your stay was not 100% satisfaction.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Alicia Adams on Jan 11, 2024
Thank you for the great rating, we look forward to your next stay.

10/10 Excellent

mohamed, Brampton

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia Adams on Jan 11, 2024
Thank you for your feedback.

10/10 Excellent

Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always clean, reasonably priced, & the staff is always great.
Stayed 1 night in Dec 2023
Response from Alicia Adams on Dec 23, 2023
Thank you, Brooklyn for your wonderful feedback, we look forward to your next stay with us here at Home2 Indpls/Keystone- Alicia OPS Manager

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Alicia Adams on Dec 16, 2023
Thank you for your feedback

10/10 Excellent

Kirtus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alicia Adams on Dec 15, 2023
Thank you for your feedback.

6/10 Okay

Charnel

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Alicia Adams on Dec 12, 2023
Thank you for your feedback.

8/10 Good

Akwetee

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Alicia Adams on Feb 19, 2024
Thank you for your rating.

2/10 Terrible

Shawn

Business traveler
Disliked: Cleanliness, staff & service
Room not cleaned from previous guest
The hotel gave me a room that had not been cleaned. It was filthy. I had to go back to the front desk and get a new room. The girl at the front desk went and told the manager and he couldn’t even be bothered to come out to apologize or say anything to me
Stayed 2 nights in Dec 2023
Response from Alicia Adams on Dec 12, 2023
Thank you for your feedback.

2/10 Terrible

Roberto

Stayed 2 nights in Nov 2023
Response from Alicia Adams on Jan 25, 2024
sorry to hear your stay was not great for you. Thank you for your feed back.

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel; staff was really nice!
Stayed 1 night in Nov 2023
Response from Alicia Adams on Dec 12, 2023
Thank you for your feedback. We look forward to your next stay with us here at Home2 Keystone Crossing

10/10 Excellent

Mark, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk assistance
Stayed 3 nights in Nov 2023

10/10 Excellent

Russell

Business traveler
Liked: Staff & service, property conditions & facilities
The road to get to the hotel is confusing and not really well marked. Breakfast was a complete let down. It was scrambled eggs, egg omlet, sausage, oatmeal that was way too much water. Fruit and yogart. The waffle mix was empty. There was bread. The room was huge and clean. You could not hear any outside road noise. I would stay there again.
Stayed 1 night in Nov 2023

8/10 Good

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were 5 of us (2 adults & 3 children) staying in a 2 queen suite for two nights. Check in was easy and pleasant. The room was spacious. Breakfast in the morning was your standard continental and was fine. We didn't find the beds very comfortable. We would stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Crista

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
What we didnt like was all the noise.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well appointed rooms. Breakfast area is large and offered many options.
Stayed 1 night in Nov 2023

2/10 Terrible

Jackie

Traveled with family
Disliked: Staff & service, room comfort
Never again.
Horrible room on the first floor. ADA room? Not like any we have had before at this brand. Nobody slept - partying going on at the fire pit outside our window and on the parking lot most of the night. The front desk person was so rude. Not sure why others who made their reservations after us had lovely rooms. I will share this with the lacrosse families and tournament people.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

qian

Stayed 2 nights in Oct 2023

6/10 Okay

Jonathan

Stayed 1 night in Oct 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great to work with and very friendly. The room was clean. Overall my stay was great!
Stayed 1 night in Sep 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Deaira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come back
Beds were very comfortable It was very clean Desk chair needs replacing condition is bad Room could definitely use way more light Front desk was friendly Would stay again!
Stayed 2 nights in Aug 2023

8/10 Good

Dominick

Stayed 1 night in Aug 2023

10/10 Excellent

Sarolta

Stayed 1 night in Aug 2023

10/10 Excellent

Valerie

Stayed 1 night in Aug 2023

4/10 Poor

A.J

Disliked: Cleanliness, staff & service, property conditions & facilities
This stay was for myself and my groomsmen the night before the wedding. We dealt with good staff during the day even though they gave us the wrong room. The staff at night was horrible. Completely rude and unprofessional to all of us. The room was handicap accessible but the shower flooded anytime someone used it. Water ran through the bathroom and started reaching the carpet where we had to set up a barrier of towels. Spoke with the rude front desk women, who told me there is nothing she can do and said she had bigger problems. I asked for more towels since we used ours to clean up the mess and she replied saying we shouldn’t need that many and not to ask for more. Unprofessional and very rude I wouldn’t Recommend staying.
Stayed 1 night in Jul 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2023

6/10 Okay

jama

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The staff were wonderful but no one cleaned the rooms.The rooms were dirty and the cleaning staff were not available most of the time.improve the cleaniness otherwise great location and helpful front desk staff
Stayed 4 nights in Jul 2023

6/10 Okay

Michael, Colorado Springs

Traveled with group, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Newer hotel, easy free parking. Standard rooms, etc. Stayed 4 nights, no linnens, trash pick up, coffee replenishment, etc. Like we were not even there. All for $300/night. Disappointing.
Stayed 4 nights in May 2023

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities
Seemed very new
Stayed 1 night in May 2023

4/10 Poor

Jason

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Checked in, bunch of ants in my room. Was told to step out so they would spray. Went to dinner to return to just more ants. Creepy feeling sleeping in a room knowing it’s ants everywhere. Well overpriced.
Stayed 2 nights in May 2023

10/10 Excellent

Robert

Stayed 1 night in Apr 2023
Response from Mason, Operations Manager on Apr 20, 2023
Thank you for your feedback. We are so glad to hear that you are enjoying your stay with us!

10/10 Excellent

Mark

Stayed 2 nights in Mar 2023
Response from Mason, Operations Manager on Apr 10, 2023
Thank you for leaving a review of our hotel!! We hope to see you again sometime soon!

10/10 Excellent

Aviva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Home2
Recently re-opened as a Home2 Suites only two days earlier, this hotel was lovely. The only (very slight) complaint I had was that the breakfast offerings were slim but I'm sure that will change as time goes by. We look forward to staying at this location and other Home2 Suites.
Stayed 1 night in Mar 2023
Response from Mason on Mar 11, 2023
Thank you choosing to stay at the newly-opened Home2 Suites by Hilton Indianapolis/Keystone Crossing! We greatly appreciate your feedback, and we are glad to hear that we exceeded your expectations. As always, we greatly appreciate your business and we thank you for your loyalty to the Hilton family of brands.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Construction sucks!!
Hotel is under construction so every morning we were awaken by those sounds right outside our window. If you leaving early, great of not expext to be waken.
Stayed 2 nights in Sep 2022

8/10 Good

Jim

Traveled with family
Liked: Cleanliness, room comfort
Decent stay
The room was spacious and clean. However the breakfast was manageable but not great. The construction going on impacted that, I know. I tried to nap midafternoon and couldn’t for the noise of construction.
Stayed 3 nights in Sep 2022