Ratings based on 559 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

I was really impressed

Posted Aug 20, 2015
Pros: Everything.
Cons: Trash/food residue beside sofa between wall and end table cleaning staff missed. Also, it's hard to find your hotel because of the sign placement.
Location: Location is quite confusing. I got lost in the parking lot of the business by hotel because sign location is confusing and parking lots are a maze!
I was really impressed with the hotel, the staff and my room. Couldn't have had a nicer stay!
2 out of 5
by A verified traveler from Indianapolis

Not great

Posted Aug 13, 2015
Pros: Staff was friendly!
Cons: Room!
Location: Plenty to do nearby.
The fridge did not get cold, the view outside the window was awful, the water did not get hot and the sink faucet was very loose.
4 out of 5
Recommended
for Everyone
by A verified traveler

Stay after concert

Posted Aug 2, 2015
Had a lovely room and was very comfortable after a concert. Only draw back was the eggs for the breakfast were burnt beyond eating.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Great Staff

Posted Jul 17, 2015
Pros: Staff is very friendly, caring and accommodating.
Check in was a breeze. Breakfast buffet was actually enjoyable. They could move to utensils away from the corner or add a second location since not everyone want the hot cold; i.e. spoon for yogurt, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay.

Posted Jun 29, 2015
Pros: The size of the room was bigger than most hotels.
Location: Having the mall and restaurants so close was perfect!
The staff were very friendly. The room was spacious and clean.
3 out of 5
by A verified traveler from st. louis

needs some TLC

Posted Jun 15, 2015
Pros: Staff were all very nice, location is good.
Cons: See above
Been to this Hyatt 3 times in the past 16 months, was pretty good the first time, good 2nd time and just ok this time. One of the 2 elevators was out of order the whole time, Room was smelly, shower was broken-reported at 9:30 am, returned to room at 10:30 pm-no change. Maintenance man did offer to come up to room to take a look, but it was almost 11:00 pm at that point-seemed like changing rooms would be a better bet. Moved to another room-smelled better, but carpet was very damp in the whole room. The mattresses in both rooms were very lumpy, couches had seen better days. The whole hotel appears to have had general upkeep and improvements put on hold.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pool Not So Good

Posted May 29, 2015
Pros: Close to Keystone crossing mall, very nice, very secure area
Cons: Better pool and add hot tub
Location: Race weekend
No hot tub for use. The pool not heated and not ready for guest on Memorial Day weekend, many come to Indy for race and hotel was not prepared
5 out of 5
Recommended
for Everyone
by A verified traveler from Auburn Hills, MI

Satisfied

Posted May 24, 2015
My partner and I stayed here for one night on a weekend. The staff were warm and friendly and very accommodating. Breakfast was good, not Hilton Garden Inn great but for the price I would say it was the best. We would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to restaurants and shopping

Posted May 22, 2015
Great. Stayed twice, excellent each time. Only downer was not replacing my towels during my stay.
5 out of 5
Recommended
for Business Travelers
by Melissa from California

Great Stay

Posted May 18, 2015 on Hotels
Great experience. The hotel staff is friendly and wonderful. They were so helpful and really made my stay a very pleasant one.