Miscellaneous

Reviews of Hyatt Regency Indianapolis

4 out of 5
Hyatt Regency Indianapolis
One South Capitol Avenue, Indianapolis, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 588 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 39 out of 1002 reviews" "
Rating 2 - Terrible. 55 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chanel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tony!!! The man, the myth, the legend. We had an amazing stay here. Thank you all for your wonderful customer service. This hotel was convenient for everything. We have a 3 month old that’s in stroller, and everything we needed was walkable. Thanks everyone!
Stayed 1 night in Mar 2024

10/10 Excellent

Natalie, Frankfort

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another excellent stay at Hyatt Regency. Many options around is for dinner and activities.
Stayed 2 nights in Mar 2024

10/10 Excellent

ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful, however the parking was hard to find and the pool water was a little bit on the cold side even after being in the water for a while. There were a lot of food options, but most of the ones in the hotel closed at noon or shortly afterwards.
Stayed 1 night in Mar 2024

8/10 Good

Heather, Wabash

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bodywash/shampoo bottles in our room were empty, front desk staff the first night were very snooty. Housekeeping staff were VERY POLITE!! Details not clear on free breakfast or not. Website said $47 for valet parking, but it was $59.
Stayed 2 nights in Mar 2024

8/10 Good

Kyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was clean
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with how nice this hotel was. It was updated and clean with a courteous staff. We will be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Taiwo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel at the heart of downtown
Stayed 2 nights in Mar 2024

8/10 Good

Taiwo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown
Stayed 2 nights in Mar 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly from check-in to check-out
Stayed 1 night in Mar 2024

2/10 Terrible

Marquise

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I haven’t even checked out yet! Being sure to leave a great review with a horrible rating. Let’s start with the fact I couldn’t even have a drink because bar was closed no bartender.! Next I couldn’t adjust volume on my tv.! They gave me another remote which didn’t work so tv was extremely loud.! Even got complaints from neighbors.! Woke up next morning ready to eat breakfast and super rude lady at the desk said nope they are shut down not serving this morning.! Wow! What about my $12 I paid? “It doesn’t show you paid, if you did we will refund it with check out”. Either way horrible stay don’t book this hotel.! Got next door to residence! Not worth the money for no bar or no food.! Or no Phkkin tv.!!

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view and the convenience walking to local resturants
Stayed 1 night in Mar 2024

10/10 Excellent

David

Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner wouldnt turn on. Room was extremely hot all night.
Stayed 1 night in Feb 2024

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Quan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time see taking and was super impressed. Will recommend to anyone and will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent checkin and room
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Genesis

Stayed 4 nights in Dec 2023

8/10 Good

jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Two restaurants on the property, both had amazing food. Starbucks in the lobby was a plus. Only think i didn't like was the comforter, it was like a duvet in 2 sheets and didn't stay in place while sleeping.
Stayed 1 night in Feb 2024

4/10 Poor

Josip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jan 2024

8/10 Good

Catherine

Stayed 1 night in Feb 2024

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for our travel plans
Stayed 1 night in Feb 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

TaKhia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Skyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is really nice, clean and the staff was great. We enjoyed the Level One bar. The bartenders were so fun! Our kids loved the pool although it is very small. The standard room was small and beds weren’t very comfortable. I liked that you could walk to areas downtown using the skywalk bridges. The price of parking was expensive. If you are traveling with children, go to the children’s museum.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerome

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Daisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service by staff was above and beyond, very nice, and helpful.
Stayed 1 night in Dec 2023

6/10 Okay

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was too expensive!
Stayed 3 nights in Dec 2023

8/10 Good

Aleida

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jan 2024

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Surpy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lori

Stayed 1 night in Jan 2024

2/10 Terrible

Dennis

Traveled with partner
Liked: Cleanliness, staff & service
Had a small problem with the HVAC in the room,very promptly taken care of the 2 Maintenace people were top notch no problem there.The elevator service was terrible I know it was a busy day but the wait time was herendous.The resturant/bar in the lobby was a joke terrible service had to remind them what we ordered and in fact that we ordered food then we didn't get all the items listed in the particular item we ordered that in fact were supposed to come with that item as I looked on the menu after we ate,they ran out of Tito's vodka when they are PROUDLY displaying they offer Titos how can that happen,my wife ordered 2 Lemon drop Martini's at once since the service was so bad and one was a Margerita and who know what the other one was but they weren't lemon drops.the limited vending machines were all sold out on every floor,like I said earlier I know it was New Years Eve but this wasn't the first NYE ever they should of had the proper stock to keep these refilled,so getting refreshments was like finding hens teeth since the service at the bar was terrible.All in all very bad experince and don't see us staying there again anytime soon if ever.
Stayed 1 night in Dec 2023

10/10 Excellent

Norman

Liked: Cleanliness
Stayed 2 nights in Dec 2023

6/10 Okay

Noah

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
liked everything except for getting profiled by a US Marshall. im sitting in the chairs by the elevator and im asked what my business is here and i need to leave now. i then present my room key and he goes on and asked for my room number and name. the man held me and my guest for 10 mins to verify and i already showed him my key card and receipt. after he verified he continued on his day like he never confronted me. with that said i will never come back here, and they will be receiving a call from my legal team.
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Stayed 3 nights in Nov 2023

8/10 Good

Garold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the elevator waits but I guess that can't be helped but other than that my family enjoyed a fun weekend in Indy and a Colts win. This is an annual event for the family around Christmas.
Stayed 2 nights in Dec 2023

10/10 Excellent

joe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience ! Everything walking distance ! Loved the amenities ! 👍
Stayed 2 nights in Dec 2023

6/10 Okay

larry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room temperature was not adjustable. The thermostat was broke.
Stayed 1 night in Dec 2023

8/10 Good

Bennett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Shelby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Perfect location! We were able to attend a cheer competition in the Indiana Convention Center, which is attached by a skywalk and later on, go to the Steelers/Colts game, which was less than a half of a mile away. The restaurants we went to, which were less than a five minute walk from the hotel, were all great too! We would definitely stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Jared

Traveled with family
Liked: Amenities
Stayed 3 nights in Dec 2023

4/10 Poor

John

Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023