Ratings based on 858 Verified Reviews

4.5 out of 5
88% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Battle Creek, MI

Excellent facility with a staff that is exception.

Posted Apr 10, 2017
The staff, all of the staff, are eager to help...attentive without being intrusive. They actually listen first.
Comment from Hotel Management
Apr 10, 2017 by General Manager, Hotel Management
We’re delighted you enjoyed your visit overall, and we’ll be looking forward to welcoming you back to the JW Marriott Indianapolis!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to destination points.

Posted Apr 7, 2017
Pros: Beautiful hotel, cleanliness, friendliness of entire staff
Cons: Not much, keep it up JW Marriott Indy!
Location: Great location, walking distance to Bankers Field House, Victory Field, Lucas Oil Stadium, River park NCAA hall of fame, restaurants, memorial circle
Staff was phenomenal, especially (forgive me, I believe his name was Chris), to the left, mobile checkin I believe they told me. He was very helpful with directions to Bankers Field House, skywalk option, provided maps and descriptions of onsite restaurant/bars.
Comment from Hotel Management
Apr 7, 2017 by General Manager, Hotel Management
Thank you so much for taking the time to let us know of your recent visit, and we’re happy you enjoyed your time here at the JW, as well as Indianapolis. It was a pleasure to have you with us, and we hope to be of service to you in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

The hotel is in a key location close to may thing.

Posted Mar 20, 2017
I enjoyed the hotel. It is big and spacious. The fitness center was excellent and the location to restaurants, and stores/ mall was great for my family.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
It was our pleasure to have you as our guest, and we’re delighted it was an excellent experience for you. We hope you will return whenever you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

In town for Monster Energy Supercross

Posted Mar 20, 2017
In the heart of Downtown Indy, this hotel is close to the night life, close to activities, and close to the freeway. Staff is super friendly, room very comfortable, within walking distance to Lucas Oil Stadium.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
We enjoyed your recent visit, as well as your great comments. Be assured we’ll share this information with the team, and we hope you will return soon.
3 out of 5
by A verified traveler from indianapolis

Not worth the price. Hampton inn just as good.

Posted Mar 13, 2017
Small room for king. Shower leaked. Very simple, bare and inexpensively decorated. 3 star at best for the hotel. Staff was respectable and proffessional.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thank you for your post, and we’re sorry we did not meet your expectations during your recent visit. Be assured we have shared your feedback with the team, and we hope you will one day give us a chance to regain your confidence.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Winter Getaway

Posted Feb 19, 2017
We had a great 3-night stay. The staff was great from the moment we drove up. Check-in & checkout was quick and the hotel staff was courteous & friendly. Our room was lovely and had great views. The bed was excellent and so comfortable! The breakfast buffet was a delight. The location of the hotel is great. There are several nearby museums and many excellent restaurants nearby. The White River Park and canal is right outside the door as well as Victory Park & Lucas Oil Stadium & the zoo. We highly recommend this hotel.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
We’re delighted you enjoyed your recent visit to Indianapolis and the JW Marriott. We have a lot to offer our guests, and we’re happy you were able to take in some of the museums, White River State Park etc. Should you return to Indy, we’ll be looking forward to welcoming you back!
2 out of 5
by A verified traveler from Ohio

Nice hotel. Very close to Lucas Oil Stadium.

Posted Feb 13, 2017
Pros: Very clean. Most of the staff were very accommodating.
Cons: THE ELEVATOR SYSTEM!!!!!!! Need to lower the parking fees.
Location: Great location to Lucas Oil Stadium.
We were in for an overnight event at Lucas Oil Stadium so hotel's location was extremely convenient. Last year we stayed at the Marriott across the way from this J.W. Marriott which is where I thought I was booking. I wish I had because once I looked into it their room rate was quite a bit cheaper. Parking was only $20 compared to $40 and this was for self-parking! Both hotels connect thru the convention center so you do not have to go outside. Long and short of it all was that the J.W. Marriott is just more posh but definitely not the better deal. The worst of all was that there was an Amway convention going on and their elevator system could not keep up with the flow of people. When we checked in there was this mass of people standing and sitting some saying they had been waiting 30 to 40 minutes to get an elevator! We had the same issue when leaving to check out. People on our floor standing and sitting because they had been there waiting for an elevator. We finally decided that if the elevator opened whether it was going up or down we were going to get in so we could use our key card to get the elevator to go down but every time the door opened up it was full with people mass exiting from the Amway convention. Had it not been so frustrating, I probably would have laughed but the thought of how unsafe that has to be is another issue. Manager did not offer to do anything and said they were so busy checking out the Amway customers.
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Thank you for your recent post and we’re very sorry we did not meet your expectations. Be assured we have shared this information with the team, and we’ll take steps to correct our shortcomings. We understand your comment about the parking and wanted you to know we are competitive with the other full-service properties in the downtown area. For another option on weekends, there is parking at the government garage, and we are attached via sky walk. Again, we appreciate your patronage and hope you will one day give us a chance to regain your confidence.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jan 23, 2017 on Orbitz
Nice hotel but typically like to stay closer to downtown. It was a bit of a walk. Had to park far away or pay $45 for valet. Bathroom wasn't the cleanest. Amenities were great.
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for sharing your feedback and be assured we’ve shared this information with the team. We appreciate your patronage, and hope you will continue to use our property whenever you are in the area.
5 out of 5
by A verified traveler

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
It was a pleasure to have you with us, and we’re delighted your stay was a great experience. We hope to welcome you back whenever you are in the Indianapolis area.
5 out of 5
by Beth

Posted Jan 23, 2017 on Hotels
Comment from Hotel Management
Jan 26, 2017 by General Manager, Hotel Management
Thank you for taking the time to let us know of your recent experience, and we’re happy it was a great visit for you. We enjoyed having you here at the JW Marriott, and we hope to welcome you back soon.