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Reviews of JW Marriott Indianapolis

4 out of 5
JW Marriott Indianapolis
10 S West Street, Indianapolis, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 877 out of 1191 reviews" "
Rating 8 - Good. 163 out of 1191 reviews" "
Rating 6 - Okay. 59 out of 1191 reviews" "
Rating 4 - Poor. 48 out of 1191 reviews" "
Rating 2 - Terrible. 44 out of 1191 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cyros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on Apr 15, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Machanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice hotel with friendly and professional staff.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 15, 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 Excellent

John

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good.
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on Apr 12, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 12, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Erin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The room service was delicious. I loved that we could walk to Lucas Oil Stadium.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 11, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, great stay.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 11, 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

8/10 Good

Liliane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the high sunrise view
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 11, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Rian

Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on Apr 11, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Branden

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was very helpful
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 9, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless stay from start to finish
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a great. View is amazing. Bed was hard as a rock and pillows hurt my neck. No microwave
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Beth

Traveled with partner
Very nice property… so far so good! No complaints!
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms and property. I had a great night sleep. The room had a fabulous view of downtown Indy. A easy walk to Lucas Oil stadium. I will definitely come back here with my next trip back to Indy.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Char

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Jessica and David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice, clean, and comfortable. My only complaint was the parking situation. Self park was full so we uses valet service but they charged me for self park and valet parking so essentially double charging. I did catch at checkout and they said they would fix it. We also had over a 30 min wait to recieve our car back. Valet staff was apologetic and were very busy but that would be the only complaint. Room was nice and clean and we walked to our event at lucas oil easily using the skywalk and covention center.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Paul

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and professional!
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Kari

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had an amazing view! The hotel was well maintained and VERY clean. Bed was comfortable. All of the staff were friendly and helpful! LOVED that it was attached to the convention center and Lucas Oil Stadium. I do not have one negative thing to say! I will definitely be staying here again when visiting Indianapolis!
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on Apr 8, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Deadra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Stay booked another night!!
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Apr 1, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Godfrey at the front desk was rude
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 25, 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Your comments are integral to our ability to improve our service, as we continue to train our staff. Please accept our apology for not meeting your expectations.

10/10 Excellent

Reid

Stayed 4 nights in Mar 2024
Response from Phil Ray, General Manager on Apr 8, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 19, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities
The view and staff was amazing. The food was also delicious!
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 18, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 19, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 19, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

6/10 Okay

Kevin

Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 18, 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Please accept our apology for not meeting your expectations.

8/10 Good

Dustin

Traveled with partner
Liked: Property conditions & facilities
I stayed on the 27th floor in a king sized bed with my wife for a night to get away without kids. We were on the side with a view of the city. I live 20 mins south of Indianapolis, so quite familiar with the city. You can walk via the sky walks to the convention center and mall if it’s cold or rainy. The room was updated and modern. Good size and comfortable. I was also a big fan of the gym. The only down side was if you have trouble sleeping, it was noisy at times from sirens and/or traffic. It did not affect my sleep. Overall 9.5/10
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 11, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

8/10 Good

Jacob

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time staying here, very clean rooms and friendly staff. Only negative was housekeeping knocking on our door 3 times within an hour on the morning of checkout.
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Mar 11, 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 1 night in Mar 2024
Response from Phil Ray, General Manager on Mar 11, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic property - the room (bedding, appliances, bathroom) was all top notch. The in-house bar and restaurant were good (and not unreasonably priced) and it was walking distance from a lot of great attractions. I was there the weekend of a very large sports convention for children and given the circumstances it was amazingly quiet in the room.
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Mar 1, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Antoine

Nice and clean
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 27, 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 27, 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

8/10 Good

Brian Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
This was nice place to stay as well as you have to visit Longs bakery.
Stayed 3 nights in Feb 2024
Response from Phil Ray, General Manager on Feb 26, 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 Excellent

DeWayne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pieceful and very nice atmosphere. Everyone was polite and very helpful. Im definitely stay again next time i visit. Food is awesome
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 26, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

David, West Chester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 26, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent hotel best of the area
Stayed 2 nights in Feb 2024
Response from Phil Ray, General Manager on Feb 19, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 16, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Carol

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Everyone we interacted with was extremely pleasant and helpful. We had access to the executive lounge. The food offerings were varied and there was something for everyone in my family. We would definitely stay here again.
Stayed 4 nights in Jan 2024
Response from Phil Ray, General Manager on Feb 12, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 12, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

DENNIS

Liked: Amenities
.
Stayed 2 nights in Feb 2024
Response from Phil Ray, General Manager on Feb 12, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 8, 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property with a five star. Dinning and staff were wonderful. You will be very happy with this property.
Stayed 1 night in Feb 2024
Response from Phil Ray, General Manager on Feb 6, 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Phil Ray, General Manager on Feb 5, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

In

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Phil Ray, General Manager on Feb 5, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil Ray, General Manager on Feb 5, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with wonderful views.
Stayed 1 night in Jan 2024
Response from Phil Ray, General Manager on Jan 29, 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a cool building, a fun new years weekend, go Colts! The room was nice, great atmosphere,,prices not bad.
Stayed 2 nights in Dec 2023
Response from Phil Ray, General Manager on Jan 29, 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil Ray, General Manager on Jan 24, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Miranda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil Ray, General Manager on Jan 22, 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Phil Ray, General Manager on Jan 24, 2024
We appreciate you taking the time to rate our hotel and are happy it was a pleasant visit overall. We hope you will continue to use our facility in the future.