Ratings based on 598 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Great for getting to see Indy.

Posted Aug 27, 2015
Pros: Staff is always helpful and great with our children.
Location: Walking around town for site seeing and dinner/breakfast.
Staff is always helpful and great with our children.
Comment from EPC
Aug 27, 2015 by General Manager, EPC
Thank you for your post and I'm happy to see the team was so helpful to you and your family. We enjoy meeting your expectations and hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

DCI fonals

Posted Aug 15, 2015
Great locations! Excellent service . Beautiful rooms
Comment from EPC
Aug 20, 2015 by General Manager, EPC
I'm delighted to see you enjoyed your recent visit and please be assured that I have shared your feedback with my team. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Very close to everything central.

Posted Aug 14, 2015
Quick stay on business. Very comfortable and the fish tacos are a must try! Delish!
Comment from EPC
Aug 20, 2015 by General Manager, EPC
Thank you for taking the time to let us know of your experience and we hope you will continue to use our facility whenever you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from k

Hreat location

Posted Aug 10, 2015
I would stay here again. Great staff and great location.
Comment from EPC
Aug 14, 2015 by General Manager, EPC
We enjoyed having you with us and hope to welcome you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Stayed on the 4th of July

Posted Jul 18, 2015
Stayed there to watch fireworks and boy oh boy... The view was great and the hotel staff was amazing. Great room!
Comment from Hotel Management
Jul 21, 2015 by General Manager, Hotel Management
We take pride in serving our guests and I'm happy to see you enjoyed your recent visit. We hope to welcome you back!
4 out of 5
Recommended
for Everyone
by A verified traveler from Decatur, IL

Nice downtown location

Posted Jul 8, 2015
Staff very friendly. Nice view from room. close to zoo
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
It was a pleasure to have you with us here at the JW Marriott Indianapolis, and we hope you will return soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, excellent location

Posted Jul 7, 2015
Pros: Location
Cons: Our room got overlooked by the housekeeping staff after our first night; after that, it was cleaned on schedule.
The property is nice and in good condition. The staff were pleasant and helpful. The location can't be beat, across the street from museums, the ballpark and a lovely municipal park, and just minutes on foot from great restaurants.
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
Thank you for your great feedback and I'm sorry we did not meet all of your expectations. Be assured I will share your comments with my team and we will take steps to correct any shortcomings. Again, we appreciate your patronage and we'll look forward to your return.
1 out of 5
by A verified traveler from m

Worst experience I have ever had at a hotel

Posted Jul 6, 2015
Showed up to check in at the JW Indianapolis, only to find that my room had been given away. Ok, I get it, stuff happens. They out is up at a hotel around the corner that was not so great. Took them an hour to bring our car around from valet ( we were in a hurry to get to the Rolling Stones concert). Everyone at the hotel had a different answer and performed as if they'd been on the job for mere minutes. It was an embarrassment for the hotel and the city itself. Will never stay at a Marriott hotel again.
Comment from Hotel Management
Jul 9, 2015 by General Manager, Hotel Management
I am terribly sorry we have fallen short of our goal to deliver a memorable experience, and I assure you that we will do our best to see that this type of situation does not recur. I hope you will one day give us an opportunity to regain your confidence. I'm sure you will find your past experience to be the exception.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dayton OH

Wonderful location

Posted Jul 6, 2015
Pros: Location to parks, river, activities, walking paths, etc.
Location: Segwaying, zoo, park, walking paths, downtown
We had a wonderful time in Indianapolis for the holiday weekend. Hotel was very busy but you would never know it based on the superb staff and their attentiveness to the guests.
Comment from Hotel Management
Jul 10, 2015 by General Manager, Hotel Management
We certainly enjoyed having you with us and thank you for this great feedback. Be assured that I will share this information with my team. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous!

Posted Jun 29, 2015
Beautiful hotel in a great location! Self parking is $37/night though- so make sure you budget for that!!!
Comment from Hotel Management
Jul 1, 2015 by General Manager, Hotel Management
It was our pleasure to have you with us and thank you for your post. I understand your comment about the parking and wanted you to know that we are comparable to many of the full-service properties in the downtown area. If you are looking for a more affordable option, we can recommend the White River State Park Garage or the Government Garage (which is attached to the hotel via a sky walk). Again, it was great to have you with us and we hope you will return soon.