Posted Jun 20, 2016 on Hotels
The room was dirty, the floors were bad, not vacuumed, many broken tiles in the bathroom. We had a multi night stay and the room was not cleaned between days. We came in late one evening and our key was mistakenly reset which needed to be fixed at midnight along with the need to get fresh towels for the next day. We found a large clump of dried used chewing tobacco near the bed. I travel extensively and have no idea how this hotel was rated this high.
Comment from Hotel Management
Jul 1, 2016 by Kevin, Hotel Management
Thanks for your review. Cleanliness is an important standard of service at LaQuinta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to ensure this is not a recurrence. We appreciate your business and vow to serve you much better in the future.