Exterior

Reviews of La Quinta Inn & Suites by Wyndham Indianapolis Airport West

2.5 out of 5

Reviews

8.2

Very Good

Rating 10 - Excellent. 488 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 67 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
did not have a hot tub
Stayed 1 night in Mar 2024

4/10 Poor

Kelli

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The photos listed are not accurate. The rooms were dark and the non smoking room was at one time a smoking room. The lamps/shades, phone and curtain were very yellowed by old smoke. There was also a cigarette burn in the sheer curtains. The rooms are in a much need upgrade. However the staff were fantastic!
Stayed 2 nights in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kelli, We appreciate your feedback regarding the room condition, and we will certainly share this with our team for improvement. It's wonderful to hear that you had a positive experience with our staff during your stay. We value your comments and hope to welcome you back for a better experience in the future.

8/10 Good

Debra

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Debra, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Not crowded
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Timothy,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed our facility and found it to be uncrowded during your stay. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Richard

Liked: Cleanliness
It was good
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Richard,We are glad to hear that you had a positive experience during your stay with us. Our team strives to provide excellent service to all our guests. Should you have any suggestions or feedback, feel free to reach out to our management team directly. Thank you for choosing to stay with us.

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, hardworking staff. Especially noticed was how clean the dining area was kept during breakfast.
Stayed 1 night in Mar 2024
Response from Manager on Mar 16, 2024
Hello Clark,We are thrilled to hear you appreciated our hardworking staff and cleanliness standards in our dining area. Your positive feedback motivates us to continue providing excellent service. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Cindy, OAK LAWN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the furniture seemed slightly worn. The bathroom sink smelled like perm solution-not sure why. The breakfast was good. The price was great & the staff was helpful.
Stayed 1 night in Mar 2024
Response from Manager on Mar 15, 2024
Hello Cindy,Thank you for sharing your detailed feedback with us. We appreciate your kind words about our breakfast, pricing, and helpful staff. Your comments about the furniture and sink have been noted for further review. We hope to welcome you back for an improved experience in the future.

10/10 Excellent

Luz Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay!! Property is very clean and staff are very friendly and attentive!! Thank you soo much!
Stayed 4 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello Luz Emily,We are thrilled to hear that you enjoyed your stay with us and that our clean property and friendly staff made your experience memorable. Your kind words mean a lot to us, and we are grateful for your feedback. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Sherri,Thank you for choosing to stay with us! We are delighted to hear that you had an excellent experience at our hotel and look forward to welcoming you back in the future.

8/10 Good

jody

Traveled with pets
Liked: Cleanliness, property conditions & facilities
I reserved a room. when I arrived the staff member was unable to check me in during a reasonable time(unsure why). I was exhausted from a long day of travel, so after what seemed like an hour, I asked him to call his manager. During this same trip I had another issue with the reservation/check in process. I feel like I would have been better off just walking in and asking for a room. Is this an expedia issue?
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello jody, We apologize for the inconvenience you experienced during check-in. Hotel management is always available to assist with any concerns that may arise. Please feel free to reach out to our team so we can better understand and address any issues with your reservation. Thank you for sharing your feedback with us.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Clean and convenient.
Stayed 1 night in Mar 2024
Response from Manager on Mar 7, 2024
Hello William,We appreciate your positive feedback about our hotel's location and cleanliness. We strive to offer a convenient stay for all our guests. Thank you for choosing to stay with us.

8/10 Good

Angela

Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Angela,We're thrilled you enjoyed your stay with us! If there's anything we can do to make your next visit a perfect 5-star experience, please don't hesitate to let us know. We look forward to welcoming you back soon!

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Elton,Thank you for sharing your experience with us. We appreciate your kind words and are delighted to hear that you found our hotel to be friendly. We always strive to provide exceptional service to all our guests and it's fantastic to know that you felt welcomed during your stay. We look forward to welcoming you back in the future.

10/10 Excellent

Tracie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for the night
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Tracie,We appreciate you choosing to stay with us and taking the time to share your feedback. It's great to hear that you found our hotel to be a good place to stay for the night. If you have any further comments or suggestions, please feel free to reach out to our management team.

8/10 Good

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service
Good spot to stay for 4 nights. Staff was nice and they had a decent breakfast
Stayed 4 nights in Feb 2024
Response from Manager on Feb 22, 2024
Hello Thomas,We are delighted to hear that you enjoyed your stay with us and found our staff to be accommodating. It's great to know that you were able to start your day off right with our breakfast offerings. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Devin

Stayed 3 nights in Feb 2024
Response from Manager on Mar 22, 2024
Hello Devin, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and quiet and it was completely sold out. The staff I encountered were friendly and welcoming. The rooms have been remodeled and updated. The breakfast selection was great and the staff did an excellent job of keeping it filled. On the down side, there was a snowfall the night before my arrival. When I arrived the next afternoon the parking lot was a sheet of ice. It remained that way through the next day when I checked out. Hopefully no one fell or was injured due to the extremely icy conditions. The rooms have laminate faux hardwood floor look to them. Aesthetically appealing but I had to take my shoes off in the hallway or I was tracking in sloppy wet shoes from the parking lot. With that said, I highly recommend this hotel.
Stayed 1 night in Feb 2024
Response from Manager on Feb 21, 2024
Hello David, Thank you for sharing your detailed feedback on your recent stay. We are delighted to hear that you found our hotel clean, quiet, and enjoyed our friendly staff and updated rooms. We apologize for any inconvenience caused by the icy conditions in the parking lot. Your safety is of utmost importance to us. We appreciate your recommendation and hope to welcome you back in the future.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay. We had a minor maintenance problem that they were able to solve the next morning. The room was clean everywhere except the couch. (We found lots of popcorn and cornels in and around the couch). The hotel was close to family and close to Indianapolis without the price of being in Indianapolis.
Stayed 6 nights in Feb 2024
Response from Manager on Feb 17, 2024
Hello William,Thank you for sharing your experience with us. We're glad to hear that our team was able to address your maintenance issue promptly. We appreciate your feedback about the cleanliness of the room, and we will share this with our housekeeping team for their review. It's great to know you found our location convenient for your visit to Indianapolis.

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the breakfast was good, the staff was kind and friendly
Stayed 2 nights in Dec 2023
Response from Manager on Feb 17, 2024
Hello Freddie,Thank you for staying with us and for sharing your positive feedback! We are delighted to hear that you enjoyed our convenient location, tasty breakfast, and experienced kind and friendly service from our staff. We appreciate your valuable comments and hope to welcome you back in the near future for another great stay.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and reasonably priced
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Katherine,Thank you for choosing our hotel for your stay. We appreciate your kind words about our affordable rates and are glad you had a pleasant experience. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Shelby

Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Shelby,We're delighted to hear that you had a fantastic experience during your stay with us! We aim to provide our guests with exceptional service and a memorable stay. If you have any further feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to let us know. We look forward to serving you again soon!

10/10 Excellent

Tina, Fort Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, breakfast was good
Stayed 2 nights in Feb 2024
Response from Manager on Feb 6, 2024
Hello Tina,Thank you for your kind feedback on our staff and breakfast. We're pleased to hear that you had a positive experience during your stay. We appreciate your time in sharing your thoughts and hope to welcome you back again soon.

8/10 Good

Bekim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Feb 1, 2024
Hello Bekim, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Sandra

Definitely recommend
Stayed 2 nights in Jan 2024
Response from Manager on Feb 1, 2024
Hello Sandra,Thank you for recommending our hotel! We are delighted to hear that you had a positive experience during your stay. We strive to provide exceptional service and a comfortable environment for all our guests. We appreciate your feedback and hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommended. The property is clean, quiet, and safe. The staff is professional and responsive.
Stayed 1 night in Jan 2024
Response from Manager on Jan 30, 2024
Hello John,Thank you for taking the time to recommend our hotel. We are glad to hear that you found our property clean, quiet, and safe. Our team takes pride in providing a professional and responsive service to our guests. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

James

Traveled with family
Liked: Amenities
Very nice and clean hotel. Room was large. Staff was very friendly/
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello James,We're delighted to hear that you found our hotel to be very nice and clean. It's wonderful that you appreciated the spaciousness of your room and the friendliness of our staff. We strive to ensure that our guests have a positive experience during their stay. Thank you for your feedback and we hope to welcome you back in the future.

10/10 Excellent

Jerri

Stayed 1 night in Jan 2024
Response from Manager on Jan 23, 2024
Hello Jerri,We are delighted to hear that you had a fantastic experience during your stay with us! It is our goal to provide exceptional service to all of our guests. We hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Judy

Traveled with pets
Liked: Staff & service
It was just ok
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Judy,Thank you for sharing your feedback with us. We appreciate your perspective and will take it into consideration for future improvements. Please feel free to contact our management directly with any further concerns or suggestions you may have.

10/10 Excellent

Ali

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Jan 2024
Response from Manager on Jan 16, 2024
Hello Ali,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to reach out to us. We hope to welcome you back in the future for yet another exceptional stay!

10/10 Excellent

Gary

Stayed 2 nights in Dec 2023
Response from Manager on Jan 9, 2024
Hello Gary,We are thrilled to hear that you had a fantastic experience during your stay with us! Should you have any further comments or feedback, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another amazing stay!

2/10 Terrible

Ian

Liked: Property conditions & facilities
Great stay
Stayed 4 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Ian,We're delighted to hear that you enjoyed your stay with us! We strive to provide exceptional experiences for our guests and it's wonderful to know that we succeeded. If you have any further feedback or comments, please don't hesitate to reach out. We look forward to welcoming you back in the future.

6/10 Okay

Piyush

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 28, 2023
Hello Piyush,We appreciate you choosing our hotel for your stay. If you have any feedback or concerns about your experience, please don't hesitate to reach out to us directly. We strive to continuously improve our services and would like to ensure your satisfaction.

10/10 Excellent

Nerissa K

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Nerissa K,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had an excellent experience with us. Our team strives to provide the best service possible, and it's great to know that we met your expectations. We hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

David

Stayed 13 nights in Dec 2023
Response from Manager on Jan 13, 2024
Hello David,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and encourage you to reach out to us directly so that we can address any concerns or issues you may have encountered. We value your feedback and strive to provide all of our guests with a pleasant and comfortable stay.

8/10 Good

Guillermo

Liked: Cleanliness
Floor room was stcky
Stayed 4 nights in Dec 2023
Response from Manager on Dec 23, 2023
Hello Guillermo,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. Our housekeeping team will be notified to ensure thorough cleaning and maintenance of our rooms. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello June,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another excellent stay.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 22, 2023
Hello Patricia,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are glad to hear that you overall had a positive experience. If you have any specific comments or suggestions, we encourage you to reach out to us directly so that we can further improve our services. We hope to welcome you back in the future.

10/10 Excellent

George

Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello George,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If there's anything else we can assist you with or if you have any suggestions to make your future visits even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Ben

Stayed 1 night in Dec 2023
Response from Manager on Dec 10, 2023
Hello Ben,Thank you for rating us a perfect 10! We are thrilled to hear that you had such a wonderful stay with us. We truly appreciate your support and hope to welcome you back soon for another exceptional experience.

8/10 Good

Joe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
close to the airport
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Joe,Thank you for choosing our hotel for your recent stay. We're glad to hear that our proximity to the airport was convenient for you. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Stay
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Ryan,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a pleasant experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

10/10 Excellent

Arlin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean close to highway a variety of places to eat breakfast included pet friendly
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Arlin,Thank you for sharing your positive experience with us! We're glad to hear that you found our hotel clean and conveniently located near the highway. It's great that you enjoyed our breakfast and appreciated our pet-friendly policy. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello Kristy,Thank you for choosing our hotel for your stay! We're glad to hear that you enjoyed your time with us. We hope to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Timothy,Thank you for choosing our hotel for your stay and for giving us a perfect rating! We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I have stayed here many times. Nice, clean and safe, friendly staff and a good included breakfast too!
Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello George,Thank you for being a loyal guest and for sharing your positive experience with us. We are delighted to hear that you found our hotel to be nice, clean, and safe. It's great to know that our friendly staff and delicious breakfast added to your enjoyment. We look forward to welcoming you back on your next visit.

8/10 Good

Mark

Liked: Staff & service, property conditions & facilities
Not the fault of anyone I had contact with, but the room had obviously been smoked in. I called the desk and they offered me another room, but I already had showered and was exhausted from 14 hours of driving from Texas, and just dealt with it. In the morning I advised the desk to deal with it before allowing someone else to occupy.
Stayed 1 night in Nov 2023
Response from Manager on Dec 13, 2023
Hello Mark,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the smoking odor in your room. Our team has taken note of your feedback and will ensure that the issue is addressed promptly to ensure a better experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Kenley

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is always a nice easy stay when we’re in the Plainfield area
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Kenley,Thank you for choosing our hotel during your recent visit to Plainfield! We appreciate your kind words about the ease of your stay with us. It's always a pleasure to provide a comfortable experience for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Sabrina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the main hwy. Clean. No broken elevators. This was great.
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Sabrina, Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and clean facilities. The satisfaction of our guests is our top priority, and we strive to provide a seamless experience. Should you have any further comments or questions, please feel free to reach out to us.

4/10 Poor

J Tim

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not kept up well. Breakfast was very limited. Remote control for TV needed batteries.
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello J Tim,Thank you for sharing your feedback with us. We appreciate your comments regarding the condition of our property. We apologize for any inconvenience caused during your stay. Your feedback will be shared with our team for further improvements. We strive to provide a pleasant experience for all our guests and we hope to have the opportunity to better serve you in the future.