Lobby sitting area

Reviews of La Quinta Inn & Suites by Wyndham Indianapolis South

2.5 out of 5
La Quinta Inn & Suites by Wyndham Indianapolis South
5120 Victory Drive, Indianapolis, IN

Reviews

7.2

Good

Rating 10 - Excellent. 313 out of 1007 reviews" "
Rating 8 - Good. 282 out of 1007 reviews" "
Rating 6 - Okay. 156 out of 1007 reviews" "
Rating 4 - Poor. 135 out of 1007 reviews" "
Rating 2 - Terrible. 121 out of 1007 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resolved our issue quickly
Stayed 1 night in Mar 2024

4/10 Poor

Ohyoung

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Road noise is not filtered through window. very loud and difficult to sleep down.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a great price! Staff is awesome!
Stayed 1 night in Mar 2024

4/10 Poor

Margaret

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a lot of improvement. While some areas have been updated, others reflect that this hotel needs some serious investment. The mattress had no support and we rolled to the center. The room was dingy. And I woke to "something" scratching either in the walls or air conditioner. I mentioned this at check out and the person at the desk wasn't phased and offered nothing in compensation.
Stayed 1 night in Mar 2024

4/10 Poor

David

Traveled with family
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

8/10 Good

Ricardo

Traveled with family
Okay
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a late start on the road so I called ahead and spoke with Jennifer who was very very kind and accommodating! Room was clean and odor free. The complimentary breakfast was fresh, hot, and delicious. Thank you very much.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 18, 2024
Michelle,Thank you for your feedback, which I will be sure to share with out team!

8/10 Good

Tina

Traveled with family
Liked: Staff & service, amenities
The size of my room was a good value. The sofa sleeper wasnt great. Did like the free toiletries.
Stayed 1 night in Mar 2024
Response from Operations Manager on Mar 9, 2024
Tina,Thank you so much for your feedback!

8/10 Good

Dakota

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!
Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 9, 2024
Dakota,Thank you so much for your feedback!

10/10 Excellent

Meagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel - updated and roomy with lovely check in staff and fab dinner options that are walkable.
Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 9, 2024
Meagan, Thank you for your feedback!

10/10 Excellent

Ray

Liked: Cleanliness, staff & service
It was clean and comfortable. I got a great night's sleep and a nice breakfast when I woke. I will be back.
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 21, 2024
Ray thank you for feedback!

8/10 Good

Janet

Traveled with pets, Traveled with family
Liked: Staff & service
Jennifer at the desk was so nice and professional. Lots of good restaurants nearby.
Stayed 2 nights in Feb 2024
Response from Operations Manager on Feb 12, 2024
Janet,Thank you so much for your feedback, I will be sure to share your comments with Jen. Who I am sure will be pleased!

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating and convenient
Stayed 2 nights in Jan 2024
Response from Operations Manager on Feb 12, 2024
Monica,Thank you for your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on Feb 12, 2024
Elizabeth,Thank you for your feedback!

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
The staff was great! Everyone was very friendly and helpful. There were some places around the doorframe to our room and the doorframe of the bathroom where there were holes in the plaster. Just a little maintenance needed there. My biggest complaint, though, is how uncomfortable the beds were. If you like firm mattresses, this hotel is for you. However, I felt as if I were sleeping on a board. Breakfast was ok, but nothing special; there weren’t many options. Overall, the hotel was fine, but I found the bed to be so uncomfortable that we will not be back.
Stayed 1 night in Dec 2023
Response from Operations Manager on Feb 12, 2024
Kelly,I do apologize for this inconvenience and will make sure to have our maintenance team look into your concerns. We do hope to see you again so we can better meet your expectations. Thank you for your feedback!

4/10 Poor

Shubham

Stayed 4 nights in Dec 2023
Response from Operations Manager on Jan 9, 2024
Shubham,Thank you for your feedback.

8/10 Good

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 9, 2024
Tom,Thank you for your feedback!

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff graciously accommodated us when needed.
Stayed 3 nights in Dec 2023
Response from Operations Manager on Jan 9, 2024
Kurt,We are glad to hear we helped you when you needed it!

10/10 Excellent

Osiel

Liked: Cleanliness, staff & service, property conditions & facilities
No issues at all
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Osiel,We are glad to hear this!

10/10 Excellent

Kurt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to change our room to accommodate a change in health. The staff was wonderful helping us.
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Kurt, We are pleased to hear this. We look forward to seeing you again!

6/10 Okay

Jenna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Ok stay
The location is right off the highway and in a good spot for travel. It looks like the hotel had some updates but the rooms were oddly furnished and have old worn pieces. Not really super clean but not terrible either. Breakfast was ok. The morning staff was amazing!
Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Jenna,Thank you so much for your feedback!

6/10 Okay

Natajia

Traveled with partner
Liked: Staff & service
Ok
Response from Operations Manager on Jan 9, 2024
Natajia,Thank you for your feedback!

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight with our dog. The room was clean and smelled fresh. I placed a call to front desk to let them know our TV changer wasn’t working and did not get an answer after trying twice. They came to room and fixed it when we stopped down to bar/front desk area.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 21, 2023
Lisa, Thank you for your feedback!

6/10 Okay

Coral

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Fair overall
Easy check in and main areas were clean. The room had damage, no working hair dryer, broken shower, broken tiles in bathroom, and stains on walls. Breakfast was cold and many bins for the hot food were just empty. I would give it a fair rating overall and rather next time spend the extra $20 and stay somewhere nicer.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 21, 2023
Coral, We are so sorry to hear this. We hope to see you again so we can better meet your expectations.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Only complaint was the dogs on the same floor barking all throughout the night.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Thank you for your feedback!

10/10 Excellent

Twyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Twyla,Thank you so much for your feedback!

2/10 Terrible

vince

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Vince,Thank you for your feedback.

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad staff was excellent
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Susan,Thank you so much for your feedback!

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Doesn’t sleep 6.
Overall, the hotel was OK but we booked it because it said it sleeps six. It actually sleeps four. We had to put two chairs together for my son to sleep on.
Stayed 2 nights in Nov 2023
Response from Operations Manager on Dec 12, 2023
Yolanda,We are sorry to hear this and will be sure to look into it. We hope to see you again so we can better meet your expectations.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jen checked us in when we arrived and she called us by name the rest of our stay She was amazing.
Stayed 2 nights in Dec 2023
Response from Operations Manager on Dec 12, 2023
David,Thank you for your feedback. We will be sure to share your comments with our staff, who we are sure will be pleased!

4/10 Poor

Anitha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Anitha, Thank you for your feedback.

8/10 Good

Alyssa

Stayed 1 night in Dec 2023
Response from Operations Manager on Jan 9, 2024
Alyssa,Thank you for your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Works ok for a night.
Room was fine, typical hotel. Continental breakfast was good. Room just looked aged, but was fine for one night. Not much but chain restaurants nearby.
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Thank you so much for your feedback!

4/10 Poor

Sandra

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms old. Not clean. Noisy
Stayed 1 night in Dec 2023
Response from Operations Manager on Dec 12, 2023
Sandra,We are so sorry to hear this. We will be sure to look into your concerns. We hope to see you again in the future so we can better meet your expectations.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Operations Manager on Dec 12, 2023
John,Thank you for your feedback!

6/10 Okay

Wesley

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice employees, outdated building
The employees were very nice. The building itself is very outdated. The shower curtain was on the toilet, the toilet tank needed to be played with to flush, the tv didn’t work, and the elevator felt like it was going to fall.
Stayed 1 night in Nov 2023
Response from Operations Manager on Dec 4, 2023
Wesley, We are sorry to hear this and will be sure to look into your concerns. We hope to see you again so we can better meet your expectations.

10/10 Excellent

Thomas, Pikesville

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The ladies at the front desk could not have been more efficient or any friendlier when I arrived to check in. I actually left my receipt and the key to my room at the front desk when I went to move my car, and when I called to see if it was there at the front desk, one of the ladies actually brought my key all the way down to long hallways to give it to me. She went above and beyond expectations.
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 30, 2023
Thomas, We are so glad to hear you had a good experience here at La Quinta Inn and Suites. We hope to see you again soon!

4/10 Poor

Walter

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 30, 2023
Walter, Thank you for your feedback.

2/10 Terrible

Beatriz

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It had a terrible smell like dog pee. I order a room with no pet and still smell like one definitive not coming back
Stayed 3 nights in Nov 2023
Response from Operations Manager on Nov 28, 2023
Beatriz, We are very sorry to hear this. We will definitely look into your concerns. Although we just wanted to make sure you knew our entire hotel is pet friendly. But we will for sure check into your concerns.

6/10 Okay

Shi Teisha

Traveled with family and small children
Disliked: Staff & service
If you get the suite make sure BOTH tvs are in English! I was told by the front desk worker that they don’t clan the pull out couch blankets everyday and I would have to wait till the morning if I wanted new blankets I went to housekeeping and got my own.
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 28, 2023
Shi,Our blankets that we pull from rooms are absolutely washed everyday. We are very sorry to hear you received the incorrect information. We hope to see you again so we can better meet your expectations!

10/10 Excellent

James

Stayed 1 night in Sep 2023
Response from Operations Manager on Nov 28, 2023
James,Thank you so much for your feedback!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice
Stayed 2 nights in Nov 2023
Response from Operations Manager on Nov 22, 2023
Christine,Thank you so much for your feedback. I will be sure to share your comments with our staff, who I am sure will be pleased.

10/10 Excellent

Jehneece

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Operations Manager on Nov 20, 2023
Jehneece,Thank you so much for your feedback!

10/10 Excellent

Dona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
The room was amazing and hotel staff were the best, most kind, understanding and friendly people! Definitely recommend and will be staying there again! Price was right too!
Stayed 2 nights in Nov 2023
Response from Operations Manager on Nov 20, 2023
Dona,Thank you so much for your feedback. I will be sure to share your comments with our staff who I am sure will be pleased!

4/10 Poor

LaToya

Traveled with family
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 20, 2023
LaToya,Thank you for your feedback.

8/10 Good

missy

Stayed 1 night in Nov 2023
Response from Operations Manager on Dec 12, 2023
Missy,Thank you so much for your feedback!

8/10 Good

Darcy

Stayed 1 night in Nov 2023
Response from Operations Manager on Dec 12, 2023
Darcy,Thank you so much for your feedback!

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Fairly priced and nicely maintained facility. I will stay here again
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 14, 2023
Mitchell, Thank you so much for your feedback!

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor customer service and pest control issue
I had to call front desk multiple times to get assistance. Television was not working. Only language on tv was Spanish and I could not understand what they were saying. Front desk wanted to send assistance the next day even though I would be checking out the next day. Also there was a bug in my bed crawling around. I asked front desk for contact info for manager and after emailing, I gave not heard back yet. I also called and was told the manager leaves at 3pm. Unacceptable. I will never stay at a branch of the holiday inn, again.
Stayed 1 night in Nov 2023
Response from Operations Manager on Nov 14, 2023
Jennifer, We are sorry to hear this. But La Quinta is not apart of the holiday inn branch. If you are referring to our hotel we do apologize and we will look into these concerns and share them with our staff.