Not clean, not comfortable, lack of service
Posted Nov 17, 2016
The furnishings and history of the hotel are nice. My disappointing experience was the result of a very dirty bathtub and floors that really made me feel uncomfortable.
It was also confusing when a staff person knocked at my door to 'check on my room' late in the evening. When I shared my concerns, she told me I would have to talk to the owner. When I spoke to the owner the next day and told her of my findings (dirty bathtub, something under the bed that turned out to be a cleaning rag, she suggested I could have staged the photos I took as proof of these issues.
In the end, the owner refunded my 2nd night and I am grateful for that.
Comment from Hotel Management
Nov 19, 2016 by Innkeeper, Hotel Management
The innkeeper knocked on the door of the guest's room, as the guest requested the innkeeper to come to her room. Random checks do not happen in the late evening or any other time of the day.
The innkeeper was told about the guest's concerns and wanted to check and clean whatever was wrong. The guest refused the innkeeper entry. We are known for our high standards of cleanliness - please see previous reviews.
The neighborhood is a beautiful historic district on the National Registry of historic places with median home prices in the $500K range. We are a diverse and mixed neighbor with families, singles, all ethnicities and cultures of which we are proud.
The guest's second night was refunded only because we were able to re-rent the room.