Had a reservation and reserved room not available.
Comment from Hotel Management
Nov 23, 2016 by Michael Kauffeld Assistant General Manager , Hotel Management
Thank you for taking the time to comment about your recent trip to the Indianapolis Marriott Downtown. I am truly sorry to hear that your stay was disappointing, especially in regards to your room type. We do our very best to honor all room type requests and apologize that this was not the case for you. I would like to hear more about your stay, so at your earliest convenience if you would not mind reaching out to me. I look forward to hearing from you!