Lobby

Reviews of Marriott Indianapolis Downtown

4 out of 5
Marriott Indianapolis Downtown
350 W Maryland St, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 616 out of 1007 reviews" "
Rating 8 - Good. 218 out of 1007 reviews" "
Rating 6 - Okay. 76 out of 1007 reviews" "
Rating 4 - Poor. 60 out of 1007 reviews" "
Rating 2 - Terrible. 37 out of 1007 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 26, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Kaitlyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for downtown Indianapolis!
Stayed 2 nights in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 26, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Scott, Fullerton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of choices to eat
Stayed 3 nights in Mar 2024
Response from Derek Deak on Mar 19, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to IndianapolisSincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Autrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms need updating. Not worth what we paid for the weekend. Nothing special about the hotel for the price.
Stayed 2 nights in Mar 2024
Response from Derek Deak on Mar 19, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to IndianapolisSincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Taylor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 1 night in Mar 2024
Response from Derek Deak on Mar 17, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything I can personally assist you with in the future, please do not hesitate to contact me via email or in the office directly.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service
Not a very walkable downtown area. I felt stuck in the hotel.
Stayed 2 nights in Feb 2024
Response from Indianapolis Marriott Downtown on Mar 15, 2024
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and we hope you will accept our sincerest apologies for disappointing you from an overall perspective. We appreciate the feedback from your experience and will share the specifics with our team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. If there is ever anything we can personally assist you with in the future, please do not hesitate to contact us via email or in the office directly.

10/10 Excellent

Justin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything we needed without leaving the building!
Stayed 1 night in Mar 2024
Response from Indianapolis Marriott Downtown on Mar 12, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Kiera

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 1, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management were very accommodating and super helpful.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel restaurant had limited menu
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kameka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and we loved the M lounge!
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out.Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Anita

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get free parking I paid for, the garage was full. The room assigned to us had guests already. We almost didn’t get another room after driving 6 hours. The room we did get had hair on the sink top, dirty shower walls & curtain. If I wasn’t so tired and the time of night, I would have left. For all of this money, I expected better.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 27, 2024
Greetings,First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future.Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Dylan

Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Harpreet

Stayed 2 nights in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk Manager

10/10 Excellent

Alton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 20, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Edward

Stayed 1 night in Feb 2024
Response from Derek Deak on Mar 26, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek Deak Front Desk ManagerIndianapolis Marriott Downtown

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water was not very hot in the shower. Everything else was very good!!
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Christina

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and comfortable. I must have missed, when I booked online, that there was no refrigerator in the room - that was a little inconvenient for us but we made do. Everything else was great! Plus, we had a fantastic view of Lucas Oil Stadium!
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Joan Lee

Traveled with family
Great staff
Stayed 2 nights in Feb 2024
Response from Derek Deak on Feb 13, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kristan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Jan 2024
Response from Derek Deak on Feb 8, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Early check in since We arrived early. Friendly and helpful staff.
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Wesley, Covington

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Zantasia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how beautiful the lobby was and the option to dine in or eat out. I also liked the option to use the elevator or escalator. The stuff was very nice and helpful.
Stayed 4 nights in Dec 2023
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Gloria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property for the convention center. So convenient. Dining options were abundant. Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from Indianapolis Marriott Downtown on Jan 16, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Aaron

Stayed 4 nights in Oct 2023
Response from Indianapolis Marriott Downtown on Jan 9, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Chris

Stayed 2 nights in Dec 2023
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Derek Deak on Jan 6, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Crystal R.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and very clean. I would reccomend it for anyone visiting Indy.
Stayed 3 nights in Dec 2023
Response from Derek Deak on Jan 6, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Lisa M

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Response from Derek Deak on Feb 8, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 27, 2023
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Shameka

Stayed 1 night in Dec 2023
Response from Indianapolis Marriott Downtown on Jan 13, 2024
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel and staff. Bed a little uncomfortable.
Stayed 1 night in Dec 2023
Response from Indianapolis Marriott Downtown on Dec 22, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

4/10 Poor

Angela

Liked: Cleanliness, property conditions & facilities
Key cards were not working when we got there. Employee had to take us to our room to let us in. Also had to use a key card to use the elevator, so once we got to our room we could not go anywhere because we could not get on the elevator. Key cards finally started working after 11:00 pm, just in time to go to bed and get up and leave in the morning.
Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 21, 2023
Greetings,First and foremost, thank you for taking the time to complete the satisfactory. Your feedback is very important to us, and our goal is to have every guest 100% satisfied with their stay, encouraging us to hear positive feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can deliver great experiences, specifically as it pertains to some of the challenges you experienced. If you have any questions or concerns, feel free to reach out to us. My contact info is below. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Derek Deak on Feb 5, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

2/10 Terrible

Valerie

Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 19, 2023
First and foremost, thank you for taking the time to complete the satisfactory. Your feedback is very important to us, and our goal is to have every guest 100% satisfied with their stay, encouraging us to hear positive feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can deliver great experiences, specifically as it pertains to some of the challenges you experienced. If you have any questions or concerns, feel free to reach out to us. My contact info is below. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 19, 2023
First and foremost, thank you for taking the time to complete the satisfactory. Your feedback is very important to us, and our goal is to have every guest 100% satisfied with their stay, encouraging us to hear positive feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can deliver great experiences, specifically as it pertains to some of the challenges you experienced. If you have any questions or concerns, feel free to reach out to us. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.Sincerely,Derek DeakFront Desk Manager

10/10 Excellent

Brandalynn

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 19, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Derek

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall was the TV I was using would not work when I went to lay down for bed.
Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 19, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Derek Deak on Dec 19, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

Jerome

Stayed 1 night in Dec 2023
Response from Derek Deak on Jan 6, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

8/10 Good

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. The snack bar was well stocked but somewhat overpriced. The fee for parking was outrageous.
Stayed 2 nights in Dec 2023
Response from Derek Deak on Dec 15, 2023
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. It is always encouraging to hear positive feedback from our guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences, specifically as it pertains to some of the challenges you experienced. If you have any questions or concerns, feel free to reach out to us. My contact info is below. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk Manager

10/10 Excellent

Ryan

Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 12, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Derek Deak on Feb 8, 2024
Greetings,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with, please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis. Sincerely,Derek DeakFront Desk ManagerIndianapolis Marriott Downtown

10/10 Excellent

JOSEPH

Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 12, 2023
On behalf of the entire hotel team, we want to thank you for sharing your feedback with us while staying at the Indianapolis Marriott Downtown. We are so glad you had an overall positive experience while staying with us! If there is anything else you need assistance with please do not hesitate in reaching out. Thank you for staying at the Indianapolis Marriott Downtown and we hope you choose to stay here whenever your travels bring you back to Indianapolis.

6/10 Okay

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location for Convention Events. Dining and shopping opportunities are above expectations. Hotel Panty is Terribly Overpriced in comparison to the hotel restaurants for someone needing a quick bite or not able to leave the property. $15 for a pint of ice cream. 😳 And the toilet paper is institutional facility grade. MARRIOTT CAN DO BETTER.
Stayed 3 nights in Dec 2023
Response from Front Desk on Dec 11, 2023
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future.

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 5, 2023
First and foremost, thank you for taking the time to complete the satisfaction survey. Your feedback is very important to us and our goal is to have every guest 100% satisfied with their stay. With that said, we noticed we received low scores in several areas, and I hope you will accept my sincerest apologies for disappointing you from an overall perspective. I appreciate the feedback from your experience, and will share the specifics with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future.