Ratings based on 530 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Not what I reserved

Posted Apr 13, 2017
I reserved an executive, king bed, city view room and was told something about handicapped access and renovation then ended up with a room with 2 queen beds and a view of the JW Marriott! Very disappointed and I will never be back! And also, I don't understand why parking is 40 dollars and the taxes added the price 50 dollars! One night, on a Tuesday, was 312.00, absolutely crazy!
Comment from Hotel Management
Apr 17, 2017 by Ryan N, Hotel Management
Thank you for the review regarding your experience at the Indy Marriott. I hope you will accept my sincere apologies that your overall experience was not excellent, and will share your feedback with my team. We pride ourselves on delivering a memorable experience and I am truly sorry we fell short during your recent stay. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. Ryan Niketh Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location - great atmosphere

Posted Mar 21, 2017
We had a great stay minus the jack hammering during the day. I understand it but wasn't conducive for thevswimmers tying to nap
Comment from Hotel Management
Mar 24, 2017 by Keith S, Hotel Management
Thank you for choosing to stay at the Indy Marriott. I am glad that your overall experience was enjoyable. However, I hope you will accept my sincere apologies for the renovation noise. While there is never a perfect time to complete such a major improvement, I extend my apologies for the disruption. It was a pleasure having you stay with us, and we hope you will have the opportunity to experience the newly remodeled guestrooms in Q2 of 2017. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
3 out of 5
by A verified traveler

Going to be great after the renovations are done

Posted Mar 13, 2017
I believe the staff are doing their best during a major renovation. However, when I overheard them mentioning to guests their "strict 8am to 6pm no-noise" policy, it didn't pan out. Right at 6:50am, in the room above me, it was clear that construction had started. It is likely the crew thought that whatever they were doing wasn't going to pounding or drilling, so it would be fine. However, paper thin walls didn't make for anything other than a rude awakening. So, stay there if you have to get up early and it won't be a problem. Otherwise, I'd wait until after the fall of 2017, when they'll be closer to being done.
Comment from Hotel Management
Mar 15, 2017 by Keith S, Hotel Management
Thank you for the review. I hope you will accept my sincere apologies that your overall experience at the Indy Marriott was not excellent, due to the renovation noise. While there is never a perfect time to complete such a major improvement, I extend my apologies for the disruption. We pride ourselves on delivering a memorable experience and I am truly sorry we fell short during your recent stay. It was a pleasure having you stay with us, and we hope you will have an opportunity to experience the newly remodeled guestrooms in Q2 of 2017. Please let me know if I may ever be of personal assistance. Keith Shopnick General Manager
4 out of 5
by A verified traveler

Great experience

Posted Dec 20, 2016 on Hotels
Nice experience. Loved the property and the service was outstanding.
Comment from Hotel Management
Dec 23, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at the Indy Marriott. I am glad that you had a great experience and appreciate the feedback regarding our staff service. It was a pleasure having you stay with us, and we hope to see you again soon. Michael Kauffeld Assistant General Manager
4 out of 5
by A verified traveler

Great Location

Posted Dec 14, 2016 on Hotels
Overall a nice place. No issues. Would go back.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
It was a pleasure having you stay with us. I am glad that your overall experience was enjoyable. I appreciate the feedback and will share with my team. We look forward to your return to the Indy Marriott. Michael Kauffeld Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful Hotel near everything!

Posted Dec 6, 2016
We arrived early but the staff accommodated us. Place is clean, staff welcoming. Great location near everything!
Comment from Hotel Management
Dec 6, 2016 by Michael K, Hotel Management
Thank you for the feedback. I am glad that you had a great experience and I appreciate the kind comments. It was a pleasure having you stay with us, and we hope to welcome you back soon. Michael Kauffeld Assistant General Manager
4 out of 5
by A verified traveler

Good location but beware before you book.

Posted Dec 5, 2016 on Hotels
The location was fine and the hotel served the purpose. I feel like a total idiot as people told me they paid 100 to 150 dollars less a night for the same room I had. Maybe I am just not good at playing the game. Would not think a brand like the Marriott would allow this to happen.
Comment from Hotel Management
Dec 12, 2016 by General Manager, Hotel Management
Thank you for the feedback. I hope you will accept my sincere apologies that your overall experience was not excellent. I appreciate the feedback and will share with my team. It was a pleasure having you stay with us, and we hope to have the opportunity to regain your confidence in the future. Michael Kauffeld Assistant General Manager
4 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for the review. I am glad that you had a great experience. It was a pleasure having you stay with us, and we hope to welcome you back to the Indy Marriott soon. Michael Kauffeld Assistant General Manager
5 out of 5
by A verified traveler

Great location very clean.

Posted Nov 26, 2016 on Hotels
Great staff eager to accommodate us!
Comment from Hotel Management
Dec 1, 2016 by General Manager, Hotel Management
Thank you for taking the time to comment about your recent visit to the Indy Marriott. I am glad that you had an excellent experience and I appreciate the kind comments regarding our staff service. It was a pleasure having you stay with us, and we hope to see you again soon. Michael Kauffeld Assistant General Manager
3 out of 5
by A verified traveler from Southern Illinois

Very misleading

Posted Nov 26, 2016 on CheapTickets
Staff was very friendly. Lobby area looks fancy. Room was smaller & older than expected. Bed was too hard & feather type pillows too soft. I've gotten better sleep at much cheaper hotels. Took 3 attempts for showers due to no hot water at night and again in the morning. Also tried to bill for WiFi which was supposed to be included in our package. They did remove that charge tho. Best thing for us was location, short walk to Lucas Oil Stadium, mall, etc