Ratings based on 884 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, Ontario

Seemless checking in experience

Posted Apr 19, 2017
Pros: Wifi best experience in a motel stay awesome!!
Cons: Number of easy assessable electric power outlets. Only one besides the bed unable to charge all electronic devices!!
Restaurant attached to motel, great food. Looked after us even though we came in 20 minutes to closing. No pressure to hurry meal. Very pleasant staff.
Comment from Hotel Management
Apr 19, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We are glad to hear about you're wonderful experience and we appreciate your words about the restaurant. Once again thank you so much and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Posted Apr 13, 2017
Clean hotel close enough to city to enjoy eve ning out
Comment from Hotel Management
Apr 13, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We are glad to hear about your recent stay and we hope to see you again soon.
2 out of 5
by A verified traveler from Nebraska

Two Words - BED BUGS!!!! I'm not kidding.

Posted Mar 29, 2017
Cons: Get ride of the bed bugs
Location: Bar next door was nice and had good food
The hotel staff that checked us was nice. When we checked out in the morning after noticing the bed bugs, the gentlemen basically told us that it was not a bed bug....it was another kind of bug. Well GOOGLE confirmed that what we saw was a bed bug. Be cautious.
Comment from Hotel Management
Mar 31, 2017 by Guest Service Manager , Hotel Management
Thank you for calling Microtel Inn and Suites. Please accept our most sincerest apology for the inconvenience you experienced. All our rooms go through a Pest Control Inspection twice a week, to make sure we offer the best service to our valuable guest. We always desire for your stay to be fantastic and it is regretful for us that this was not the case. Thank you so much for your time and we appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice & Clean

Posted Mar 28, 2017
I stayed at this hotel for 3 nights & was very impressed with my room...it was clean, the staff was nice & the bathroom was very clean. I would recommend this hotel to anyone.
Comment from Hotel Management
Mar 29, 2017 by Front Desk Manager , Hotel Management
Thank you for your recent stay at Microtel Inn and Suites. We are glad to hear such nice comments about the room and the nice staff. We hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Holiday

Posted Mar 20, 2017
Unfortunately, the back stairs were full of mud from work boots, stayed that way for over two days. Until we told front desk. Back entrances had empty beer cans and lots of cigarette butts! Again, we had to tell front desk of the issues. It seems no one walks the premises regularly! Having said all that the rooms were. The rooms were clean and spacious for the two of us.
Comment from Hotel Management
Mar 23, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the mud on the stairs and the trash on the entrances, I have shared your comments with my housekeeping staff to ensure this type of situation would not happen again. Thank you so much for letting us know and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Decent cheap hotel near the airport.

Posted Mar 19, 2017
I stayed here after a flight got canceled for the night. It was fairly close to the airport and the rooms were clean and quiet. I'm not sure what all there is to do around the hotel because I was only there for several hours. However, if you just need a place to stay in a pinch this Microtel will do just fine.
Comment from Hotel Management
Mar 19, 2017 by Front Desk Manager , Hotel Management
Thank you for your recent stay at Microtel Inn and Suites. We are glad to hear such nice comments about your stay and we hope to see you again soon on your next visit to Indy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, AL

Pleasant surprise for a great price!

Posted Mar 1, 2017
I needed a last minute place to stay, preferably off the interstate. It was late at night and I was simply too tired to continue my trip north. I landed here by chance, but was pleasantly surprised by the quality of the hotel at this price point. A single woman traveling alone from Alabama, I felt safe. And I slept better here than I have in months. It is a perfect place if you need a clean room, good night's rest and don't really care about amenities. The proximity to the interstate and downtown made it a great location too. I would definitely stay here again when traveling through for work.
Comment from Hotel Management
Mar 5, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey with such a positive feedback. I will share your comments with our staff and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from J.

Room and clean crew

Posted Feb 8, 2017
I absolutely adore the mirror wall. Great size, convenient location, and who could forget the cleaning crew that makes every room amazingly clean every check in.
Comment from Hotel Management
Feb 8, 2017 by Front Desk Manager, Hotel Management
Thank you for completing our online survey. We are glad to hear such nice words about the rooms and the staff. We appreciate your feedback and hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, MO

Lovely Stay!

Posted Feb 7, 2017
Cons: The drapes didn't block out enough light to my liking. Also, the guest computer in the lobby didn't cooperate.
Location: Location very handy to the highway. I was there on personal business so didn't get a chance to participate in "things to do".
Check in was a breeze. The facility was clean and quiet. Staff was accommodating about my request for a handicapped room on the first floor.
Comment from Hotel Management
Feb 8, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the business center, we are currently working hard to improve our service. I will redirect your comments to our front staff to ensure we keep up with the good service. Once again thank you so much for your feedback.
2 out of 5
by A verified traveler from Indiana

pot smelling room/ paid $29 to keep car there

Posted Jan 29, 2017
Arrived, checked in, seemed okay, went to the room and it was like someone had just finished a huge joint. Had to open the windows to ventilate. Room was clean. I chose to keep the car there while we went on our trip. Paid the $29. BEWARE, Only had 2 shuttle options in the morning 4 am and 6 am so we got to airport way early. got back and called the hotel who knew my schedule and they said they did not have any shuttles scheduled... so I had to take an Uber back to the hotel to get my car. Won't stay here again.
Comment from Hotel Management
Jan 31, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the shuttle service and the odor in the room. We always desire for your stay to be fantastic and it's regretful for us that this was not the case. We hope you can give us another chance to provide you with a better service.