Ratings based on 861 Verified Reviews

4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from canada

Holiday

Posted Mar 20, 2017
Unfortunately, the back stairs were full of mud from work boots, stayed that way for over two days. Until we told front desk. Back entrances had empty beer cans and lots of cigarette butts! Again, we had to tell front desk of the issues. It seems no one walks the premises regularly! Having said all that the rooms were. The rooms were clean and spacious for the two of us.
Comment from Hotel Management
Mar 23, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the mud on the stairs and the trash on the entrances, I have shared your comments with my housekeeping staff to ensure this type of situation would not happen again. Thank you so much for letting us know and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville, TN

Decent cheap hotel near the airport.

Posted Mar 19, 2017
I stayed here after a flight got canceled for the night. It was fairly close to the airport and the rooms were clean and quiet. I'm not sure what all there is to do around the hotel because I was only there for several hours. However, if you just need a place to stay in a pinch this Microtel will do just fine.
Comment from Hotel Management
Mar 19, 2017 by Front Desk Manager , Hotel Management
Thank you for your recent stay at Microtel Inn and Suites. We are glad to hear such nice comments about your stay and we hope to see you again soon on your next visit to Indy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, AL

Pleasant surprise for a great price!

Posted Mar 1, 2017
I needed a last minute place to stay, preferably off the interstate. It was late at night and I was simply too tired to continue my trip north. I landed here by chance, but was pleasantly surprised by the quality of the hotel at this price point. A single woman traveling alone from Alabama, I felt safe. And I slept better here than I have in months. It is a perfect place if you need a clean room, good night's rest and don't really care about amenities. The proximity to the interstate and downtown made it a great location too. I would definitely stay here again when traveling through for work.
Comment from Hotel Management
Mar 5, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey with such a positive feedback. I will share your comments with our staff and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from J.

Room and clean crew

Posted Feb 8, 2017
I absolutely adore the mirror wall. Great size, convenient location, and who could forget the cleaning crew that makes every room amazingly clean every check in.
Comment from Hotel Management
Feb 8, 2017 by Front Desk Manager, Hotel Management
Thank you for completing our online survey. We are glad to hear such nice words about the rooms and the staff. We appreciate your feedback and hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, MO

Lovely Stay!

Posted Feb 7, 2017
Cons: The drapes didn't block out enough light to my liking. Also, the guest computer in the lobby didn't cooperate.
Location: Location very handy to the highway. I was there on personal business so didn't get a chance to participate in "things to do".
Check in was a breeze. The facility was clean and quiet. Staff was accommodating about my request for a handicapped room on the first floor.
Comment from Hotel Management
Feb 8, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the business center, we are currently working hard to improve our service. I will redirect your comments to our front staff to ensure we keep up with the good service. Once again thank you so much for your feedback.
2 out of 5
by A verified traveler from Indiana

pot smelling room/ paid $29 to keep car there

Posted Jan 29, 2017
Arrived, checked in, seemed okay, went to the room and it was like someone had just finished a huge joint. Had to open the windows to ventilate. Room was clean. I chose to keep the car there while we went on our trip. Paid the $29. BEWARE, Only had 2 shuttle options in the morning 4 am and 6 am so we got to airport way early. got back and called the hotel who knew my schedule and they said they did not have any shuttles scheduled... so I had to take an Uber back to the hotel to get my car. Won't stay here again.
Comment from Hotel Management
Jan 31, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the shuttle service and the odor in the room. We always desire for your stay to be fantastic and it's regretful for us that this was not the case. We hope you can give us another chance to provide you with a better service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Jan 29, 2017
Room was good and stay but woke up with patches of red on my cheeks and back and leg.....
Comment from Hotel Management
Jan 29, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our survey. Please accept an apology for the inconvenience you experienced. We always desire for your stay to be fantastic and it's regretful for us that this was not the case. We hope you can give us another chance to provide you with a better service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Weyers Cave, VA

Good value

Posted Jan 24, 2017
Very clean facility and friendly staff. The room was a little difficult to keep at a good temperature, but beds were comfortable. Good value for what you get.
Comment from Hotel Management
Jan 24, 2017 by Front Desk Manager , Hotel Management
Thank you so much for taking the time to complete our survey, we appreciate your nice words about the clean facility and friendly staff. We hope to see you again soon on your next visit to Indy.
5 out of 5
by Brian

Posted Dec 24, 2016 on Hotels
Comment from Hotel Management
Dec 26, 2016 by General Manager, Hotel Management
Thank you for taking the time to complete our online survey. We are glad to hear about your recent stay and hope to see you soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Pull out couch

Posted Dec 24, 2016
Everything was perfect exempt the pull out couch was missing all the springs on the bottom right side but everything else was great and quiet
Comment from Hotel Management
Dec 26, 2016 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. Please accept an apology for the inconvenience you experienced. Your review helps us know on which areas we need to improve. We appreciate your feedback.