Reception

Reviews of Quality Inn & Suites Greenfield I-70

2.5 out of 5
Quality Inn & Suites Greenfield I-70
2270 N State St, Greenfield, IN

Reviews

7.8

Good

Rating 10 - Excellent. 233 out of 631 reviews" "
Rating 8 - Good. 221 out of 631 reviews" "
Rating 6 - Okay. 84 out of 631 reviews" "
Rating 4 - Poor. 58 out of 631 reviews" "
Rating 2 - Terrible. 35 out of 631 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and staff was very sweet
Stayed 2 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

6/10 Okay

Laura

Traveled with family
Liked: Cleanliness, amenities
A little dated. However it was clean. Smelt musty. Breakfast was nice.
Stayed 1 night in Mar 2024
Response from Management on Mar 12, 2024
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Thank you for your kind comments. We appreciate your stay with us.

10/10 Excellent

Lance

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Every staff member was so kind to our family. Our children ended up getting sick & they were very helpful in making sure we had everything we needed. The cookies in the evening were a nice treat as were the dog treats for our little pup. The AC did not work as well in our room but they did offer to switch us rooms and even discounted our stay. Thank you Quality Inn!!
Stayed 6 nights in Feb 2024
Response from Management on Feb 21, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay and look forward to serving you again.

10/10 Excellent

EUGENE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Management on Feb 15, 2024
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Shannon

Liked: Property conditions & facilities
Great staff and clean facility!
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
Thank you for your kind comments. We appreciate your stay with us.

10/10 Excellent

Jessica

It was clean and easy to find.
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
Thank you for sharing your experience. We appreciate your stay with us.

10/10 Excellent

Kate

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Very friendly staff, good accommodations
Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Management on Feb 7, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Bethann

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
Thank you for your feedback. We are glad you enjoyed your stay.

10/10 Excellent

Travis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean
Stayed 2 nights in Oct 2023
Response from Management on Feb 7, 2024
Thanks for letting us know how things went. We are glad you enjoyed your stay and look forward to serving you again.

8/10 Good

Roberta

Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

10/10 Excellent

Charles

Stayed 1 night in Dec 2023
Response from Management on Feb 7, 2024
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on Feb 7, 2024
Thank you for taking the time to let us know how things went. We appreciate your stay.

10/10 Excellent

ARTHUR

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Thank you for taking the time to leave your feedback. We are glad you enjoyed your stay.

8/10 Good

Phillip

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 23, 2023
Thanks for your feedback. We appreciate your business.

10/10 Excellent

Kristen, Pittsford

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and very friendly and welcoming staff. Convenient location.
Stayed 1 night in Nov 2023
Response from Management on Nov 12, 2023
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

10/10 Excellent

Craig

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was more than continental. We thought this was almost a regular breakfast. A definite "win" that we were not expecting.
Stayed 1 night in Nov 2023
Response from Management on Nov 9, 2023
Thank you for your kind comments. We appreciate your stay with us.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on Nov 9, 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 Terrible

Rodger

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked nothing about this place, I didn't like more than I care to waste time on. I DO NOT RECOMEND THIS PLACE AT ALL.
Stayed 2 nights in Oct 2023
Response from Management on Nov 4, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, except no elevator
Hotel is older, but in good condition and clean. Only downfall was my room was on the second floor and the hotel does not have an elevator. The Desk Clerk was very helpful and carried y 2 main bags up the stairs.
Stayed 2 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for your feedback. We apologize for any inconvenience. We hope to earn your business in the future by improving the guest experience.

6/10 Okay

Earl

Traveled with family
Liked: Cleanliness, staff & service
Needs improvements and updates
The kind and helpful customer service offered by the front desk just can't quite balance out the old and lacking building. They have tried to make some small updates (like extra outlets/USB ports on the nightstand), but things like a cramped bathroom without hooks to keep towels and clothes off the floor make it difficult to say good things about the physical space.
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Mildred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, well took care of. Staff was very nice and courteous. Had a good breakfast. Quite place Would use the plce again. The only thing that was bad was the TV. Was not working right.
Stayed 2 nights in Oct 2023
Response from Management on Oct 22, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. Your review will help us improve.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Welcoming and helpful staff, even at 3 am. The room was clean and comfortable.
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
On behalf of our entire staff, thank you for the wonderful rating. We appreciate your stay.

2/10 Terrible

Janet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took 3 people to check in. Room was shabby and not clean. Shower had soap and hair on the wall. There was no shampoo either.
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. Your review will help us improve.

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great hotel
Hotel smelled, drains clogged and service ok
Stayed 1 night in Oct 2023
Response from Management on Oct 22, 2023
Thank you for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 15, 2023
Thank you for your feedback. We are happy that your stay was enjoyable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 13, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023
Response from Management on Oct 11, 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Management on Oct 8, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

8/10 Good

Kurt

Liked: Staff & service, amenities
Good location and good price. Needs renovation.
Stayed 1 night in Sep 2023
Response from Management on Sep 25, 2023
Thanks for your feedback. We appreciate your business.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on Sep 22, 2023
Thanks for letting us know how things went. We are glad you enjoyed your stay.

8/10 Good

steve, newholland

Liked: Cleanliness, staff & service, property conditions & facilities
close to highway
Stayed 1 night in Sep 2023
Response from Management on Sep 22, 2023
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was ok, would have like a few more items on the breakfast like biscuits and gravy and/or sausage.
Response from Management on Sep 3, 2023
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Mixed bag
Check-in was friendly and fast. The pool was out of service, and signs posted about it. While the location was clean, with updated bathrooms and updated surfaces, the carpet was stretched/bunched in the room, causing a tripping hazard. The provided USB outlets did not work, but the normal outlets in the same device did. The carpet outside the conference room was stained and looked old.
Stayed 1 night in Aug 2023
Response from Management on Sep 3, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. Your review will help us improve.

6/10 Okay

Ann

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Management on Sep 4, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were very pleasant and helpful.
Stayed 2 nights in Aug 2023
Response from Management on Aug 28, 2023
Thanks for letting us know how things went. We are glad you enjoyed your stay.

6/10 Okay

Carolyn

Traveled with pets, Traveled with family
Disliked: Amenities, property conditions & facilities
There was no cleaning of the room the whole 4 nights we were there and the pool is out of service and the carpet in the hall way and stair was filthy
Stayed 4 nights in Aug 2023
Response from Management on Aug 27, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

8/10 Good

Jeff

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 13, 2023
It is our goal to provide each guest with the highest level of service, so thank you for your business and for sharing your experience.

10/10 Excellent

Racheal, Wautoma

Stayed 1 night in Aug 2023
Response from Management on Aug 31, 2023
Thanks for your feedback. We appreciate having the opportunity to serve you.

6/10 Okay

Christopher

Traveled with family
Disliked: Property conditions & facilities
No elevator at this property. Was pretty dirty in lobby and hallways definate need of an upgrade
Stayed 1 night in Jul 2023
Response from Management on Jul 26, 2023
Thank you for sharing your experience. We apologize for these issues and are working to improve.

4/10 Poor

Lisa

Traveled with family and small children
Disliked: Property conditions & facilities
Please note this hotel does not have an elevator. Check-in staff stated first floor rooms fill up first. Make arrangements at time of reservations if you can not safely use stairs. If you don't, you'll end up on the second floor. Carpets were very stained and dirty. Also places where carpet was loose and raised in areas causing problems with mobility. Strong musty odor in room. If we could have found alternate accommodations, we wouldn't have stayed.
Stayed 1 night in Jul 2023
Response from Management on Jul 19, 2023
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

10/10 Excellent

marcelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Jul 18, 2023
Thank you for taking the time to leave your comments. We are glad you enjoyed your stay.

8/10 Good

Kathryn, Flint

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is great! From the front desk to the cleaning ladies, they all are very friendly. They are dog friendly and the staff will even love on them. The decor needs updating but it's very clean. We stayed for 5 nights while we visited our new born grandchild and will stay there again in the future.
Stayed 4 nights in Jul 2023
Response from Management on Jul 12, 2023
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
I would have picked a different hotel
Bed was too hard, carpet was stained. The place looked run down but at least it was clean.
Stayed 1 night in Jul 2023
Response from Management on Jul 11, 2023
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management on Jul 2, 2023
Thanks for your feedback. We appreciate your business.

8/10 Good

Alicia

Traveled with family
Liked: Staff & service, room comfort
I would stay here again
My room was spacious & the pet fee was very reasonable. I was so happy to have my dog with me. Breakfast had many options. I would stay here again. My biggest concern was the rug in my room, which needed steam cleaning or replacing.
Stayed 1 night in Jun 2023
Response from Management on Jun 29, 2023
Thank you for your feedback as we continue to work towards providing every guest with a 10 out of 10 worthy stay. Your feedback has been passed along to our team, thank you again.

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service
Stayed 3 nights in Jun 2023
Response from Management on Jun 28, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management on Jun 29, 2023
Thank you for your review, we are so glad you enjoyed your stay and hope to see you again in the future!