Enjoyed my stay...
Posted Aug 19, 2016
I chose the Renaissance for several reasons.They were close to where I needed to be,they had a restaurant,room service,and were a notch above the other hotels in the area.This was not a vacation trip for me.Upon arrival,I was greeted by a very courteous young man at the front desk.He had my reservation & within minutes,I had my room key,a free bottle of water,was shown to the elevator & had all my questions answered.Very impressive!The room was very nice & clean.The bed was extremely comfortable with down pillows.I chose to order room service.It came within 20 minutes & was very good without costing a fortune.I also chose to use the door tag to order the next morning's breakfast.It also arrived promptly.The rest of my stay was just as positive.I will list a few minor complaints, emphasis on minor. 1)When you arrive, the coffee area is stocked perfectly & a door tag for breakfast is on the bed.After the first night,none of these things were replenished. The coffee area was not cleaned even though the room had been cleaned.A quick phone call to the front desk took care of it. 2)I noticed that there were no extra rolls of toilet paper in the bathroom & the rolls were almost empty.Not a problem since it was just me,but could have been an issue if more than one person were there. 3) Due to the reason I was in town,I was exhausted & not out of the room early.I put out the "do not disturb"sign.The maids still knocked on the door twice.I was out by by 10am.Not a big deal overall.
Comment from Hotel Management
Sep 1, 2016 by Management, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.