Exterior

Reviews of Renaissance Indianapolis North Hotel

3.5 out of 5
Renaissance Indianapolis North Hotel
11925 N. Meridian St., Carmel, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 626 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 37 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy
Stayed 2 nights in Mar 2024

10/10 Excellent

Randall

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again if needed.
Stayed 1 night in Mar 2024
Response from HotelMgm on Mar 26, 2024
Randall, we're honored to receive a five-star rating from you and are thrilled you'd consider staying with us again. We hope to see you again soon at the Renaissance Indianapolis North Hotel!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 20, 2024
Thank you for your five-stars, Kerry. We look forward to your return and hope it's soon!

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility, accompanying by the polities staff
Stayed 1 night in Mar 2024
Response from HotelMgmt on Mar 21, 2024
Jeremy, thank you for your perfect rating of Renaissance Indianapolis North Hotel. We are glad you had an excellent stay and were pleased with our beautiful accommodations and friendly team. The pleasure would be ours to welcome you back!

10/10 Excellent

Keely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 17, 2024
Your five-stars mean the world to us, Keely! Thank you and we're excited for the opportunity to host you again.

10/10 Excellent

James William

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel everyone was very helpful and made out=r stay enjoyable
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 15, 2024
James, thank you for your high recommendation of Renaissance Indianapolis North Hotel. We are delighted you had an excellent stay and were pleased with the service our team provided. The pleasure would be ours to welcome you back for another memorable experience!

8/10 Good

ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities
The room needs a little cleaning and the water in the pool was freezing.othe then that everything was perfect
Stayed 2 nights in Mar 2024
Response from HotelMgmt on Mar 5, 2024
We appreciate your positive words about your stay, Alfonso, but we're sorry for any discomfort due to the cleanliness of your room and the cold pool water. We're committed to excellence in all we offer and will work diligently to improve these aspects. Thank you for your valuable feedback. We trust that your next visit will be nothing short of exceptional!

10/10 Excellent

Terry

Stayed 1 night in Mar 2024
Response from Hotelmgmt on Mar 23, 2024
We are humbled to have earned your perfect score, Terry! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and very quiet. Professional staff. Will come again!
Stayed 1 night in Feb 2024
Response from Hotelmgmt on Feb 29, 2024
It's wonderful to hear that you appreciated the quiet elegance of our rooms and the professionalism of our team, Tracey. Thank you for the kind words. We're thrilled you're considering a return visit and eagerly await the opportunity to welcome you back!

10/10 Excellent

Ross

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Indy a lot - one of my go to's!
Stayed 1 night in Jan 2024
Response from HotelMgmt on Feb 6, 2024
Ross, thank you for your perfect rating. We at Renaissance Indianapolis North Hotel are delighted you had another excellent stay and are honored to be one of your go-to hotels in Indianapolis. We look forward to your next stay with us!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a great stay.
Stayed 2 nights in Jan 2024
Response from HotelMgmt on Jan 26, 2024
Mike, we loved having you join us at Renaissance Indianapolis North Hotel and are thrilled to know every moment of your stay was perfect! Thank you for your review. We hope your travels bring you back to enjoy us again soon!

8/10 Good

Maureen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on Jan 21, 2024
Thank you for taking the time to rate your stay, Maureen. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

10/10 Excellent

Charles

Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 26, 2023
Thank you for gifting us with your top score, Charles! Until next time!

10/10 Excellent

Heidi

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 13, 2024
We are humbled to have earned your perfect score, Heidi! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.

10/10 Excellent

Sara

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 23, 2023
Knowing you had a wonderful stay is truly gratifying! Thank you, Sara, and we eagerly await your next visit.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from HotelMgmt on Dec 15, 2023
There is nothing better than earning five-stars from a valued guest! Thank you and we hope to see you again soon, Melissa.

8/10 Good

Terra

Liked: Cleanliness
Ok
Was ok. Pillows were terrible. Felt like balled up cotton balls all over… woke me several times in middle of night. Also, we could head everyone and thing in the halls. But it seemed very clean and front desk was very pleasant. Easy check in and out. Overall stay was, ok.
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 16, 2023
Thank you for your feedback. We apologize for the discomfort caused by the pillows and noise, and will look into these concerns. We are glad to hear our cleanliness and front desk service met your expectations. We hope to welcome you back for a more comfortable stay.

10/10 Excellent

Lynn

Traveled with partner
Liked: Amenities
Beautifully decor. Room and bath were very clean.
Stayed 2 nights in Dec 2023
Response from Hotelmgmt on Dec 16, 2023
Lynn, thank you for your perfect rating of Renaissance Indianapolis North Hotel. We are glad you had an excellent stay and were pleased with our clean and beautifully decorated accommodations. The pleasure would be ours to welcome you back again soon!

8/10 Good

Dave

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 11, 2023
It was a pleasure to serve as your home-away-from-home, Dave, and we thank you for your high marks. We would be delighted to welcome you back just as soon as you can!

10/10 Excellent

Diem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 9, 2023
We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Diem.

2/10 Terrible

John

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Hotelmgmt on Dec 5, 2023
Seeing your rating is disappointing, John, as we always strive to provide our guests with a first-rate stay. We hope to have the opportunity to change your impression of us on a future visit.

8/10 Good

Rory

Stayed 1 night in Dec 2023
Response from Hotelmgmt on Jan 31, 2024
Rory, we appreciate your positive rating and hope to see you again soon for another great stay!

8/10 Good

Lennart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near where I needed to be
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 5, 2023
Lennart, thank you for your positive review of Renaissance Indianapolis North Hotel. We are glad you had an excellent stay and were pleased with our convenient location. We hope to have the opportunity to welcome you back again!

10/10 Excellent

Carolyn

Stayed 2 nights in Nov 2023
Response from Hotelmgmt on Dec 16, 2023
It's wonderful to learn that your stay was a positive one! Thank you, Carolyn, and we're excited for the opportunity to provide you with another five-star experience soon.

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from Hotelmgmt on Dec 10, 2023
Thank you for your five-stars, Mary. We look forward to your return and we hope it's soon!

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at this property because my office is across the street. The room is nice and i like the beds most of time. Some beds are saggy. If I get a 2Q room, it allowed me to have a 2nd option. I usually stay 4 nights at a time.
Stayed 4 nights in Nov 2023
Response from Hotelmgmt on Nov 21, 2023
Thank you for sharing your experience, Alice. We're glad to hear that our convenient location works well for you and that you find our rooms and beds generally comfortable. Your feedback about the variability in bed quality is important to us, and we'll look into ensuring more consistency. We appreciate your loyalty and look forward to your continued visits!

10/10 Excellent

Gbenga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotelmgmt on Nov 13, 2023
Thank you for gifting us with your top score! Until next time!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room Key
All was fine until the morning of departure. When we returned to our room at 10:00 am to pack and check out, the room key didn't work. That required a trip down to the front desk for a key reset and return to the room where the key STILL didn't work. Thankfully, a manager was on the floor to let us in to save us another trip to the desk. That was the only problem during our stay.
Stayed 1 night in Nov 2023
Response from HotelMgmt on Nov 14, 2023
Paul, we appreciate your feedback and apologize for the inconvenience you experienced with your room key on the morning of your departure. We're glad to hear that a manager was available to assist you promptly, but we understand how frustrating such situations can be, especially when preparing to check out. We're taking note of this issue to ensure smoother experiences for our guests in the future. We hope this incident won't deter you from staying with us again, as we'd love the opportunity to provide you with a flawless experience next time.

10/10 Excellent

ayodele

Stayed 2 nights in Oct 2023
Response from Hotelmgmt on Oct 31, 2023
Thank you for honoring us with a perfect score, Ayodele! We're excited for the opportunity to welcome you back soon.

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 25, 2023
Your excellent score is greatly appreciated, Herman! Thank you and we can't wait to host you again at the Renaissance Indianapolis North Hotel.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Nice uneventful stay.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 29, 2023
Patrick, thank you for your perfect rating of Renaissance Indianapolis North Hotel. We are glad you enjoyed your stay and were pleased with our accommodations. The pleasure would be ours to welcome you back again!

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 19, 2023
Katherine, we appreciate knowing that your visit was excellent! It would be our honor to welcome you back again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 19, 2023
We're proud to have earned your top score, William. Please visit us again soon at the Renaissance Indianapolis North Hotel!

6/10 Okay

Ashley

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Try he area was fine but our room did not have soap in the shower. The room took 12 hours to cool down. There were not any trash bags in the room at all. Water smelled dirty.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 20, 2023
Ashley, we apologize that your recent stay did not meet our usual high standards. Your comfort is very important to us, and we wish our team had been aware of your concerns while you were still here so we could have taken immediate action to resolve them. We will use your feedback to ensure we make the necessary improvements to our housekeeping and maintenance services. Thank you and we hope for the chance to show you a better experience soon.

8/10 Good

Vadim

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 19, 2023
We appreciate your positive rating and hope to see you again soon for another great stay, Vadim!

10/10 Excellent

Angela, Alexandria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice restaurant and bar on site! Very pleasant and efficient staff! The hotel, rooms, bathrooms and conference rooms were spotless! I was here for a conference and the food was very nice , always water and soda available! The only thing I would change is that there is coffee and tea available for entire conference as was the water and soda.
Stayed 1 night in Sep 2023
Response from Hotelmgmt on Sep 16, 2023
Angela, thank you for your perfect rating of Renaissance Indianapolis North Hotel. We are delighted you enjoyed your stay and were pleased with our clean and comfortable accommodations. Your kind words about our team are very much appreciated. We are glad to hear that you were pleased with the food at your conference and will take your feedback regarding coffee and tea into account. We hope to have the opportunity to welcome you back again!

10/10 Excellent

Andrea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 12, 2023
Andrea, we're delighted that you had a peaceful stay with us at the Renaissance Indianapolis North Hotel! Thank you for sharing your kind words and five-star rating. We look forward to hosting you again in the future!

6/10 Okay

Willis

Traveled with partner
The room was small the water pressure was low the Starbucks was closed not really worth the money
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 7, 2023
We're truly sorry to hear about your disappointing experience, Willis. Providing excellent accommodations and amenities is always our goal, and our team will be addressing your comments to see how we continue improving. Thank you for your feedback, and we hope for another chance to create a better stay for you soon.

4/10 Poor

Mena

Disliked: Staff & service, room comfort
Not a good experience
Not a good experience . AC wasn’t working. No apology nothing
Stayed 2 nights in Sep 2023
Response from Hotelmgmt on Sep 7, 2023
It's disheartening to learn that you experienced an issue with the air conditioning in your room, Mena, and we apologize for the unfortunate response from our team. Our guests' comfort and satisfaction are of the utmost importance to us, and we will be reviewing your feedback internally to ensure this doesn't happen again. We hope you'll give us another opportunity to serve you better in the future.

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from HotelMgmt on Aug 30, 2023
Tammy, thank you for rating your stay! We hope to be your preferred property whenever your travels bring you to the area!

4/10 Poor

Matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We won't be staying here again!
Very clean and spacious with quality amenities. However, the pool was small and cold ❄️! Other people said the same thing and there wasn't a hot tub. For the price I would have expected at least a Continental breakfast 🥞. The WORST part was being charged almost $200 extra upon check-in for incidentals 😡. I had booked online with a no refund policy so we didn't have a choice at that point! We were told it would go back on our debit card after our stay! I haven't EVER had that happen before and we have traveled a lot. We won't be staying here again.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 29, 2023
Matthew, we appreciate your feedback on the cleanliness and amenities. We apologize for the inconveniences regarding the pool, breakfast, and unexpected charge. We are reviewing our policies and communication for improvements. We hope to have another opportunity to offer you a more seamless experience in the future.

10/10 Excellent

Manjusha

Stayed 1 night in Aug 2023
Response from Hotelmgmt on Sep 9, 2023
Thank you for your five-star rating, Manjusha! We hope to be your preferred property whenever your travels bring you to the area!

2/10 Terrible

indira

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from HotelMgmt on Sep 8, 2023
Indira, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.

8/10 Good

Matt

Traveled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Hotelmgmt on Aug 16, 2023
Thank you for the high rating, Matt! We’re glad to know your stay was enjoyable and we hope you’ll visit us again in the future at the Renaissance Indianapolis North Hotel.

10/10 Excellent

noel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 15, 2023
Thank you for your five-star rating, Noel! We hope to be your preferred property whenever your travels bring you to the area!

10/10 Excellent

Jeffrey

Stayed 1 night in Aug 2023
Response from Hotelmgmt on Sep 5, 2023
Thank you for your five-star rating, Jeffrey! We hope to be your preferred property whenever your travels bring you to the area!

6/10 Okay

Jailyn

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 15, 2023
Thank you for rating your stay, however, we wish we could have provided you with a visit that was nothing short of exceptional. Please, join us again, as we trust we can change your impression!

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 15, 2023
Thank you for gifting us with your top score, Curtis! Until next time!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant upscale feel, good value. No complimentary hot drinks, but Starbucks on site in the Lobby.
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 15, 2023
Thank you, James, for allowing us to welcome you to the Renaissance Indianapolis North Hotel! We're delighted that you enjoyed your stay and appreciated the ambiance and value we offer. Hopefully, you'll return for another five-star experience soon!

6/10 Okay

Alla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms anre outdated . Sliding shower door didn’t close at #508 Nicely decorated lobby. I would rate it 3 stars
Stayed 1 night in Aug 2023
Response from Hotelmgmt on Aug 12, 2023
Alla, thank you for taking the time to provide us feedback. While we are glad you were pleased with our lobby, we are saddened to hear that your accommodations fell short of your expectations and the experience we hoped to provide. Please accept our sincere apology for the inconvenience. It is our hope that you will stay with us again for an improved experience.