Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Kentucky

Enjoyed my stay...

Posted Aug 19, 2016
Pros: Nice accommodations, comfy beds, courteous staff, location, restaurant on site, work-out facilities, indoor pool.
Cons: As stated above,there are a few small tweaks that could be made to make this hotel better.There is free wifi in the lobby but not in the rooms.
Location: Very easy access to the Carmel area.
I chose the Renaissance for several reasons.They were close to where I needed to be,they had a restaurant,room service,and were a notch above the other hotels in the area.This was not a vacation trip for me.Upon arrival,I was greeted by a very courteous young man at the front desk.He had my reservation & within minutes,I had my room key,a free bottle of water,was shown to the elevator & had all my questions answered.Very impressive!The room was very nice & clean.The bed was extremely comfortable with down pillows.I chose to order room service.It came within 20 minutes & was very good without costing a fortune.I also chose to use the door tag to order the next morning's breakfast.It also arrived promptly.The rest of my stay was just as positive.I will list a few minor complaints, emphasis on minor. 1)When you arrive, the coffee area is stocked perfectly & a door tag for breakfast is on the bed.After the first night,none of these things were replenished. The coffee area was not cleaned even though the room had been cleaned.A quick phone call to the front desk took care of it. 2)I noticed that there were no extra rolls of toilet paper in the bathroom & the rolls were almost empty.Not a problem since it was just me,but could have been an issue if more than one person were there. 3) Due to the reason I was in town,I was exhausted & not out of the room early.I put out the "do not disturb"sign.The maids still knocked on the door twice.I was out by by 10am.Not a big deal overall.
4 out of 5
by A verified traveler

Nice hotel. Over rated.

Posted Aug 8, 2016
Nice hotel but not fantastic. A little tired and food mediocre. New Drury plaza currently trumps it and you can save money!
Comment from Hotel Management
Aug 11, 2016 by Management, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
5 out of 5
by A verified traveler from Carmel, IN

Nice hotel

Posted Aug 8, 2016
Very nice hotel, would stay again. Nice staff. Only negative, they were sold out with guests, therefore, they need more luggage carts.
Comment from Hotel Management
Aug 8, 2016 by Management, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
5 out of 5
by Ayari from Lafayette, IN

Great experience, excellent hotel!

Posted May 24, 2016 on Hotels
Booked this hotel for a weekend getaway with my husband. And it was PERFECT! Very friendly staff since the moment we checked in, the bar and restaurant were great too! Room clean and very comfy! Thought not having a microwave in the room would take points off, but it didn't! Everything else made up! Will definitely book again next time!
Comment from Hotel Management
by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
4 out of 5
by Kevin from Chicago

Very Nice Hotel

Posted May 11, 2016 on Hotels
Very nice, new hotel. Nothing extravagant but super clean and well maintained
Comment from Hotel Management
by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
5 out of 5
by A verified traveler from chicago

excellent staff

Posted May 10, 2016
Front desk was able to accommodate us with early check in since we had a wedding to prepare for. My daughter discovered that she left her new ear rings at the hotel after we got home. She called to report this and we received a phone call saying they were found. We were quite impressed with the honesty of the housekeepers and my daughter was so grateful the ear rings were found. We would definitely come to stay again and would recommend the hotel to our friends.
Comment from Hotel Management
Aug 2, 2016 by Management, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
5 out of 5
by john

Posted May 9, 2016 on Hotels
Comment from Hotel Management
by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
4 out of 5
by Richard from Chicago

Replace bedcover

Posted May 9, 2016 on Hotels
Every thing was good, but need to replace the bed cover. If it was used, it was too warm; if not used too cool. There was not a way to adjust the amount of bed cover one could use.
Comment from Hotel Management
by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
4 out of 5
by Raymond

Posted Apr 4, 2016 on Hotels
Comment from Hotel Management
by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.
5 out of 5
by Raymond from Detroit

Well equipped hotel in a great location

Posted Apr 4, 2016 on Hotels
Good
Comment from Hotel Management
by Dear guest, Hotel Management
Thank you for sharing your experience at the Renaissance Indianapolis North Hotel. As a valued guest, we appreciate your feedback and are delighted to hear that you enjoyed your stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is valuable in our quest to continue to improve our products and services. Thank you again for your business and we look forward to serving your again soon.