Nice facility; safety is an open question
Posted Feb 22, 2017
I really enjoyed the "small apartment" feel of the room. In fact, I told my husband that we ought to stay at Residence Inns more often in the future. HOWEVER... at 7:45am, as I was stepping out the shower, an unknown man attempted to enter my room. Thankfully I had barred the security latch, as his electronic keycard somehow opened the door. As a woman traveling alone, this was extremely unsettling. After I dressed, I reported the incident to the front desk, and the young woman just looked horrified ... as you would. But no one offered an explanation as to how this could have happened. In the interest of my own safety, and in spite of the close proximity of this Inn to my client's office, I will not be staying there again.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for taking time to share your feedback regarding your recent stay with us. I understand your frustration regarding another person accessing your room during your stay. We will certainly be looking into the further as this goes against our policy. Thanks again for your time!