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We're so glad to hear you had a splendid stay at Residence Inn by Marriott Indianapolis Downtown on the Canal! Your high rating truly speaks volumes about your experience. We hope to have the chance to welcome you back in the future!
Casey, thank you for your top rating on Expedia! We're delighted to read of your experience at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Your positive rating is of immense value to us as it helps reassure prospective guests about our services and facilities. We're looking forward to welcoming you back on your next stay. Safe travels!
This was a beautiful property in a beautiful area. Convenient walk to Lucas Oil Stadium and all the restaurants and entertainments between was perfect. The facility was fully booked both Friday and Saturday nights yet they were able to get us checked in early and the multiple staff members were over the top helpful and kind. Will definitely choose this spot next time in town Thank You
Kimberlee
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Kimberlee, it's fantastic to hear how much you appreciated your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're glad that our strategic location and the dedicated assistance provided by our team members added extra value to your experience. It's wonderful to know that you're already planning your return! We eagerly anticipate your next visit.
6/10 Okay
Janell
Traveled with family
Mar 10, 2024
Liked: Cleanliness, staff & service, amenities
The bed mattress wasn’t comfortable and the bathroom tub nozzle was loose. Breakfast was great and the it was quiet on our floor. Staff was always friendly and helpful.
Janell
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Janell, it's good to hear you enjoyed your breakfast and appreciated the tranquility of your floor, as well as the friendliness and helpfulness of our team members. We're sorry to hear about the experience you had with your room's bed and the issues with the bathroom facilities. At the Residence Inn by Marriott Indianapolis Downtown on the Canal, we are always seeking to improve the stay experience for our guests and will take your feedback to heart. We hope to get the chance to provide you with a better experience in the future.
My only gripe is they charge you $30 for parking. They are a little on the high side too.
William
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
William, we appreciate your constructive feedback about your recent stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Acknowledging your concerns, parking rates are competitive for our prime downtown location and aim to ensure the best for our valued guests. Please know that we'll share your thoughts with our team members for review. Thank you once again, and we hope to welcome you back in the future.
Brittany, we're thrilled to hear you had a pleasant stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. Thank you for taking the time to leave a review, and we hope to have the opportunity to welcome you back soon.
Jeri, it's fantastic to hear your check-in experience at Residence Inn by Marriott Indianapolis Downtown on the Canal was highlighted by our supportive team member, Heather. We pride ourselves on offering a smooth and enjoyable process to each guest, and we're pleased you appreciated our efforts. Thank you for your marvelous feedback!
6/10 Okay
Mary
Traveled with family
Jan 29, 2024
Liked: Cleanliness, staff & service, amenities
The only problem i had with the stay was the condition of the sofa bed. It was so poor my grand had a terrible back ache after sleeping on it.
Mary
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Mary, thank you for your feedback. We're sorry to hear about the discomfort experienced due to the sofa bed. We continually strive to improve our guests' experience and your comments provide valuable insights to identify areas we can focus on. We hope that, despite these issues, we can welcome you back for a more positive stay next time.
I have stayed here before. Excellent rooms, has everything we need, very reasonable, immaculate, polite
professional staff. I will continue to use this as my home away from home when I visit Indianapolis.
Darlene
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Darlene, it's wonderful to hear you consider Residence Inn by Marriott Indianapolis Downtown on the Canal as your home away from home. We're pleased our well-appointed rooms, cleanliness, and professional team members met all your requirements. Your continued patronage is deeply appreciated and we're thrilled to welcome you back on your next visit to Indianapolis.
Staff was very accommodating and able to offer a room upgrade since it was available that night. Very convenient to get to and from and in a safe neighborhood.
Randy
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Randy, thank you for this exceptional feedback. We're thrilled to hear that our team members at Residence Inn by Marriott Indianapolis Downtown on the Canal were able to help upgrade your room and that you found our location pleasantly accessible. We're also glad our hotel's environment fostered a sense of safety for you. We hope to serve you again in the future.
Dennis, it's wonderful to hear that you had a pleasant experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We hope to have the opportunity to welcome you back in the future.
Nice location. Breakfast buffet was very good.
Good selection. Front desk staff was very friendly and courteous. A bit of a walk for restaurants and shopping, but area was nice area to walk.
deborah
Response from Customer Service on Jan 13, 2024
Deborah, it's wonderful to hear that you appreciated the prime location and quality breakfast at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're glad our front desk team members were able to provide excellent service to brighten your stay. We agree, the local area provides a lovely backdrop for a leisurely stroll. We thank you for your feedback and look forward to the opportunity to serve you again in the future.
The staff was amazing. My checkin was quick and easy. Ill def stay again in a few weeks
Kwanna
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Kwanna, thank you so much for choosing to stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're absolutely delighted to hear that our team members contributed to a seamless check-in experience and that our hospitality shone through. Your plan to return is the greatest compliment we could receive. We anticipate your next visit with excitement!
Rochelle, it's great to hear you had a wonderful experience at Residence Inn by Marriott Indianapolis Downtown on the Canal! We appreciate you taking the time to leave a rating on Expedia. Looking forward to your return visit - safe travels until then!
6/10 Okay
Stephen
Traveled with family and small children, Traveled with pets
$30 for parking. Description says “parking available”. If you’re going to have to pay for parking it should be included in the price or description. Not something that gets rammed up your a after it’s too late to do anything about it.
Stephen
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
Stephen, we value your input and we understand that the parking fee was not expected. Our aim is to be as transparent as possible in our pricing, which is why we mention that parking is available. We sincerely apologize if this was not abundantly clear during your booking process. We assure you that we have taken your feedback into consideration for the improvement of our guest experiences. Thank you for taking the time to share your thoughts.
Clean, safe, quiet & comfy! Decent breakfast too! Will def be back 😉
SHIRLEY
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Shirley, thank you for sharing your delightful experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're thrilled that you found our environment serene, spotless and secure, and enjoyed our hearty morning meal. It's great to know you're planning to return, and we're eager to welcome you back.
Had to pay for parking. No hot tub. Room smelled like mold.
Kyleigh
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 19, 2023
Kyleigh, it seems like you had some disappointments during your stay. We're sorry to hear that parking costs caught you by surprise and your experience with the room wasn't up to what you anticipated, notably the issue with the smell. We strive to maintain a fresh and welcoming environment for our guests. Though we lack a hot tub, we're continuously seeking ways to improve and adapt to meet guest expectations. We hope to have the opportunity to turn your experience around should you choose to stay with us again.
4/10 Poor
Chris, Wisbech
Dec 10, 2023
Chris
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
We appreciate you sharing your concerns with us, Chris.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 Excellent
Jennifer
Traveled with family and small children, Traveled with family
Large suite rooms. Nice property. Private parking was easy and convenient
Jennifer
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 29, 2023
Jennifer, it's wonderful to hear that you appreciated the spacious suites at Residence Inn by Marriott Indianapolis Downtown on the Canal. We're pleased that you enjoyed our well-maintained property and found the private parking convenient. Thank you for choosing our hotel, and we hope to welcome you back in the near future.
8/10 Good
Ajaykumar, Lubbock
Nov 19, 2023
Liked: Cleanliness
Ajaykumar
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 22, 2023
Thank you for the 4-star rating, Ajaykumar!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Residence Inn by Marriott Indianapolis Downtown on the Canal. Thank you again for sharing!
Very comfortable, nice area, restaurants and shopping close, great staff !
Violet
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 20, 2023
Violet, thank you for your wonderful remarks about Residence Inn by Marriott Indianapolis Downtown on the Canal. We're delighted to hear you appreciated the comfort, the local area, and close proximity of shopping and dining options. Our team members also appreciate your recognition for their hard work. We look forward to providing you with another fantastic stay when you next visit Indianapolis.
Oscar, it's wonderful to hear you had a satisfactory stay at the Residence Inn by Marriott Indianapolis Downtown on the Canal. We appreciate your rating and hope to have the pleasure of welcoming you back for an even better experience next time.
Thanks for the amazing rating, Susan!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn by Marriott Indianapolis Downtown on the Canal!
The accessibility around the area was very nice due to the Lime Scooters, very fun way to explore everything around the hotel and downtown.
Emily
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 16, 2023
Emily, it's great to learn that your experience in and around Residence Inn by Marriott Indianapolis Downtown on the Canal was enjoyable! We're glad you found the Lime Scooters an entertaining way to see the sights. Please do come back soon for another enriching visit.
10/10 Excellent
Selena
Oct 9, 2023
Selena
Stayed 2 nights in Oct 2023
Response from Customer Service on Oct 30, 2023
Thank you for the excellent rating, Selena!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn by Marriott Indianapolis Downtown on the Canal! We look forward to hosting you again soon.
It took almost 2 hours to check in. Waiting in their lounge area for that time is ridiculous. We also did not have sufficient time then to get ready for our event.
Sandra
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 28, 2023
Sandra, thank you for taking the time to share your experience. We regret to hear that you encountered a delay during check-in that impacted your schedule. We aim to offer streamlined experiences and we'll certainly take your feedback into account. Your continued satisfaction is important to us, and we hope you'll consider giving us another opportunity to serve you better in the future.
Front desk staff very friendly..convenient location..very clean and the suite was right what we needed
Cristina
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 10, 2023
Cristina, we're thrilled you enjoyed your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. It's wonderful to hear praises about our friendly team at the front desk, the convenience of our location, and the cleanliness of your space. Your positive experience in our well-suited suite brings us immense joy. We eagerly await your return for another enjoyable stay.
10/10 Excellent
Kimberly
Oct 7, 2023
Kimberly
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 28, 2023
Kimberly, thank you for your high rating of the Residence Inn by Marriott Indianapolis Downtown on the Canal. We're elated to know our hotel met your expectations and hope to have the pleasure of welcoming you back for another impeccable stay soon.
Wasn’t too happy to pay for parking. Otherwise very spacious clean room. Nice location on the Canal, nice walk. Very friendly staff
Randolph J
Stayed 2 nights in Sep 2023
Response from Customer Service on Sep 27, 2023
Randolph, thank you for sharing your thoughts. We're delighted to hear you found our rooms spacious and spotless and enjoyed our canal-side location. We understand the parking charge may not be ideal for everyone, but it helps maintain a secure and accessible environment for all our guests. We're delighted that our friendly team members enhanced your stay. We hope to welcome you back at the Residence Inn by Marriott Indianapolis Downtown on the Canal in the future.
Thank you for leaving us this fabulous review, Erika!We're so glad you had such an enjoyable time with us at Residence Inn by Marriott Indianapolis Downtown on the Canal! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions.We look forward to hosting you again for yet another unforgettable stay!
clean, room was very nice and view of the canal was even better!
Sa'Ra
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 19, 2023
Sa'Ra, thank you for your insightful review. We're thrilled to hear that you enjoyed the impeccable cleanliness, comfort, and exceptional views at Residence Inn by Marriott Indianapolis Downtown on the Canal. Your praise encourages our team to deliver even better services. We can't wait to welcome you back in the future for another enjoyable stay.
The windows allow all of the outside sounds in. Very noisy.
Eric
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 18, 2023
Eric, thank you for your feedback. We're disheartened to hear about your experience with outside noise during your stay. Ensuring a tranquil atmosphere is of topmost priority for us, so we pay close attention to all feedback regarding noise levels. Your comments will help guide our continuous improvement efforts. Thank you once more for your input.
Thank you for the fantastic rating, Mary!It's outstanding you had such a wonderful experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. We care about the satisfaction of our guests. We can't wait to see you again soon!
Thank you for leaving us this wonderful review, Janak!We're thrilled your time at Residence Inn by Marriott Indianapolis Downtown on the Canal was so enjoyable! It's also great to hear you took advantage of our convenient location in the heart of the city. We endeavor to offer our guests only the most memorable of experiences and your praise lets us know we're succeeding. We look forward to hosting you again soon for another fabulous experience!
Thank you for taking the time to leave this fantastic review, Rick!We're happy to hear you had such a wonderful experience with us at Residence Inn by Marriott Indianapolis Downtown on the Canal and that you appreciated our prime location. We hope to host you again so we can share yet another unforgettable visit with you.Thank you again for the feedback!
Yolanda, we're thrilled you enjoyed your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. We look forward to welcoming you back in the future. Thank you for sharing your rating with us.
Thank you for taking the time to leave this wonderful rating, Susanne! We hope to see you again soon at Residence Inn by Marriott Indianapolis Downtown on the Canal so we can share yet another amazing experience!
4/10 Poor
Zavier
Traveled with partner
Jul 24, 2023
Liked: Amenities
Disliked: Staff & service
They did not properly clean after the last guests checked out. Left a full trash can, and food in the refrigerator. Called down to the desk and 5 hours later, still no help. Went down myself and luckly Mr. Luke (Thank him for his service) went out of his way (wasn’t his job) to rectify this with the upmost professionalism and urgency. For 234$ a night my wife was severely disappointed.
Zavier
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 26, 2023
Zavier, thank you for your feedback, as reviews like yours help us improve. We regret to hear that you had issues concerning cleanliness and appreciate you bringing it to our attention. Your positive feedback about Mr. Luke's exceptional service is much appreciated. We aim to meet and exceed our guests' expectations and hope that next time you'll see improvements.
The hotel was a little to find due to one way streets. We barely got to our room, tried to put the kids to bed and had to leave. Our youngest grandchild threw a fit because he didn't want lights on, and his brother did. The table lamp did not work, so all we had to use was the overhead bright light. Wasted trip.
William
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 23, 2023
William, your valuable feedback regarding your recent visit to Residence Inn by Marriott Indianapolis Downtown on the Canal is appreciated. Every piece of input you provide is taken seriously and will help shape the experience of future guests.It's interesting to learn about the challenges you faced navigating our city's one-way streets to locate our hotel. This is certainly something we ought to inform our guests about more explicitly, especially if they are unfamiliar with the local traffic rules. We will certainly consider sharing more specific directions or tips on our website or emails to future guests to ensure a smoother arrival process.In addition to that, you mentioned the difficulties you experienced in settling down your young grandchildren in your room. Children's comfort is of utmost importance to us as they significantly affect the experience of the whole family. We understand the inconvenience you experienced due to the malfunctioning table lamp, and we deeply regret the impact it had on your family's sleep arrangements. We will take immediate measures to ensure that all lights are in proper working condition before guests occupy rooms in the future. Our team always strives to maintain high standards of room preparation, and this feedback serves as a crucial reminder to pay extra attention to details.Every feedback point has been noted and will contribute to our continuous process of learning and improvement. We are committed to offering an enhanced experience to you and all our guests. Please accept our deepest apologies for falling short on this occasion, and we hope to have the chance to welcome you and your family again, providing the top-notch stay you expected and deserve.
2/10 Terrible
David
Traveled with family and small children
Jul 17, 2023
Disliked: Cleanliness
Bought a room with a city view but it was mostly blocked, toilet never worked and had to use lobby restroom, a lady was mugged in the parking lot, no security, someone entered our room with announcing themselves
David
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 19, 2023
Hello David,Thank you for taking the time to share your experience. It appears that expectations were not met, and for that, sincere apologies are extended. Each critique is genuinely taken to heart, as it provides valuable insight into where improvements can be made.Regarding the view from your room, please accept our apologies if it didn't fully meet your expectations. The hotel strives to provide clear and accurate descriptions of the amenities and views for each room and it is unfortunate if this was not your experience. Rest assured, feedback in this regard has been passed on to the relevant teams to review our room description accuracy for potential updates.The incident you described happening in the parking lot is truly disconcerting. The safety of our guests is top priority, whether within the hotel or in its immediate vicinity. We profoundly regret that you had to witness such an unfortunate event. It is important to note that this is not reflective of the typical experience at our establishment, and steps are being taken to revise and enforce our security measures, improving the safety and wellbeing of every guest moving forward.Your report about someone entering your room without proper announcement is deeply concerning. We understand the discomfort such a circumstance would cause, and it's certainly not acceptable under any circumstances. Standard procedure necessitates staff to always announce themselves before entering rooms; it's clear an important protocol was overlooked in this situation. The management will promptly look into this incident and enforce stricter adherence to the policies in place to ensure a respectful experience for all guests. We would certainly appreciate an opportunity to welcome you back, to offer the quality of service which both you and we aspire towards.
10/10 Excellent
Brian, St. Louis
Jul 9, 2023
Brian
Stayed 2 nights in Jul 2023
Response from Customer Service on Jul 30, 2023
Thank you for the perfect rating, Brian!We are very pleased to hear that you had a wonderful stay at Residence Inn by Marriott Indianapolis Downtown on the Canal. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excellent
Donald
Jul 5, 2023
Donald
Stayed 1 night in Jul 2023
Response from Customer Service on Jul 26, 2023
Thanks for the perfect rating, Donald! We can't wait to see you again soon for another amazing experience at Residence Inn by Marriott Indianapolis Downtown on the Canal. Have a great day!
Thank you for the 5/5 rating, Susan!It's excellent you enjoyed your time at Residence Inn by Marriott Indianapolis Downtown on the Canal so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Padgett
Jun 24, 2023
Padgett
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 26, 2023
Thank you for this excellent rating, Padgett!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Residence Inn by Marriott Indianapolis Downtown on the Canal! We'd love to host you again someday for yet another unforgettable visit.
10/10 Excellent
Jody, Blanchester
Traveled with family and small children
Jun 17, 2023
Liked: Cleanliness, staff & service
I love the fact that it is by the canal in downtown Indianapolis. It is fairly clean and the staff is very friendly and helpful.
Jody
Stayed 1 night in Jun 2023
Response from Customer Service on Jun 18, 2023
Jody, thank you for sharing your experience at the Residence Inn by Marriott Indianapolis Downtown on the Canal. It's wonderful to hear that you appreciated our prime location by the canal in downtown Indianapolis. Our team takes great pride in providing a clean and comfortable environment for our guests, and we're pleased to know that our staff's friendliness and helpfulness stood out during your stay.We continually strive to deliver exceptional services and memorable experiences at our hotel, and we're glad that your experience reflected these efforts. We hope to welcome you back on your next visit to Indianapolis, and we trust that your positive experience with us would only be enhanced during future stays.
Thank you for the 5 out of 5 rating, Mohammad!We're thrilled to see how much you enjoyed staying at Residence Inn by Marriott Indianapolis Downtown on the Canal. We look forward to hosting you again in the near future! Thank you again for sharing.
Thanks for sharing this perfect rating, Barrie!We're thrilled to hear you enjoyed your stay at Residence Inn by Marriott Indianapolis Downtown on the Canal! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!
10/10 Excellent
Joseph
May 26, 2023
Joseph
Stayed 2 nights in May 2023
Response from Customer Service on May 28, 2023
Thanks for the amazing rating, Joseph!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Residence Inn by Marriott Indianapolis Downtown on the Canal!
4/10 Poor
Mario
May 7, 2023
Disliked: Cleanliness, staff & service
Mario
Stayed 1 night in May 2023
Response from Customer Service on May 9, 2023
Thank you for sharing your feedback, Mario.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.