Ratings based on 1,549 Verified Reviews

4.0 out of 5
79% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2017
Pros: Location
Cons: Bathroom, ice machines, price
Was very expensive for the room. The room was big, but no ice on the floors or downstairs when I had to leave. The toilet under the counter was awkward to say the least, especially flushing.
Comment from Hotel Management
Apr 3, 2017 by Bill Seitl , Hotel Management
Thank you for taking our Guest Survey from your recent stay with us at the Sheraton! We are sorry to hear you experienced an inconvenience during your stay and our staff is more than happy to accommodate you with each of your needs when requested. We apologize as we only have ice on our 9th floor or our front office staff can alert the proper staff member to bring you a complimentary free bag of ice. We are happy to hear you enjoyed your time with us in Downtown Indianapolis and we would love to have you back! Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Convention Center

Posted Mar 8, 2017
Pros: Within walking distance to downtown
Cons: I would ask to have a room located away from the elevators, they are very noisy
Location: A short walk to restaurants and shops
The staff was very helpful and friendly - nice clean rooms.
Comment from Hotel Management
Mar 8, 2017 by Bill Seitl, General Manager, Hotel Management
Thank you for the feedback from your most recent stay with us here at the Sheraton! We are happy to hear you enjoyed the city as well as the amenities our hotel has to offer. We thank you for your time and business. Best Regards, Bill Seitl, General Manager
1 out of 5
by A verified traveler

Posted Mar 7, 2017
Toilet was a joke. Charges are off. Accounting doesn't call back.
Comment from Hotel Management
Mar 10, 2017 by Bill Seitl, General Manager, Hotel Management
Thank you for your feedback from your most recent stay with us here at the Sheraton! We appreciate you taking the time to inform us on the issues you encountered during your stay. I am sorry our facilities did not meet your expectations, although we do hope you enjoyed the city and all of its amenities. We thank you for your business as well as your time. Best Regards, Bill Seitl, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Indianapolis

Feeling fancy

Posted Feb 13, 2017
Pros: Very fancy; downtown location; comfortable bed/bedding; work space; large TV; relaxing shower
Cons: All minor - no ice bucket (wasn't the only guest who noticed); room insulation to deaden outside commotion; parking garage fees are excessive
Location: The hotel is on the circle in Indianapolis. The Circle Center Mall is within range, the monument; IUPUI; College HOF; great restaurants nearby
I wasn't at the hotel long to experience all of the amenities, but enjoyed the room and the staff was very professional. There was quite a bit of mechanical clatter within the building (water pipes were loud, could hear people in the hall rather easily, toilets flushing next door, etc.) but that was about all that would detract. The bed was comfortable, big TV, the work area that I used the most was spacious and well-lit. The shower was relaxing, and the room was very clean and inviting. I was in town for work, and got the hotel on a semi-blind offer from Expedia, and would say just as a person who doesn't book hotels often, beware of hidden fees. The $25 mandatory parking fee per day wasn't on the initial hotel listing as a cost, it was added extra after I booked the room, and there is an internet charge if you need streaming. Plus all of the high-end fee perks like $4 water and no complimentary anything that was made available like breakfast or snacks. Didn't need it, but it was something I just avoided.
Comment from Hotel Management
Mar 3, 2017 by Bill Seitl, Hotel Management
Thank you for your positive feedback and we appreciate your comments regarding our hotel. We thank you for your business and would love to see you back very soon! Thank you for your time. Best Regards, Bill Seitl, General Manager
1 out of 5
by A verified traveler

Deceiving and when calling downstairs hung up on

Posted Jan 23, 2017
We arrived for special occasion and usually stay at embassy but wanted to give Sheraton a shot very disappointed paid extra 100 for club level and it was a rip off. Will never go back and not recommend
Comment from Hotel Management
Jan 26, 2017 by Morgan Burrin, Sales and Marketing Coordinator , Hotel Management
Thank you for taking the time to respond to our Guest Satisfaction Survey! We are sorry our club lounge access wasn't thoroughly explained upon check in and we apologise that the stay overall wasn't to your expectations. We hope you enjoyed the city! Have a great day. Thanks, Morgan Burrin, Sales and Marketing coordinator
5 out of 5
by cecelia

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for your feedback from your most recent stay with us here at the Sheraton! We appreciate your positive ratings! Thank you for your time. Best Regards, Bill Seitl, General Manager
4 out of 5
by james

nice location

Posted Jan 13, 2017 on Hotels
very fun 4 weekend /my wife did some shopping close to hotel so I could go explore some of the statues :war memorials & bars then met back up & went out & had a blast ! thought hotel could have cut us a break staying a second night seeing how it was a sunday night with no one there but they wouldn't plus parking was 25 $ each night / I want 2 go back with colts playing in town plus I recommend going up in war memorial tower when u get there so u can c were u want 2 walk 2 ! very cool & old !!!
Comment from Hotel Management
Mar 3, 2017 by General Manager, Hotel Management
Thank you for taking our survey! We appreciate your positive feedback about your say with us here at the Sheraton. We are happy to hear that you enjoyed your stay with us as well as explored the amenities Downtown Indianapolis has to offer within walking distance. Thank you for your time and we would love to have you back soon! Best Regards, Bill Seitl, General Manager
5 out of 5
by A verified traveler

Posted Jan 13, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for taking our Guest Satisfaction Survey! We appreciate your positive feedback about your most recent stay with us here at the Sheraton and hope to see you back very soon. Best Regards, Bill Seitl, General Manager
4 out of 5
by Kerry

Great location

Posted Jan 12, 2017 on Hotels
Great!
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you for taking our Guest Survey! We appreciate your feedback about your most recent stay. Thank you for your time and we hope to see you back soon! Best Regards, Bill Seitl, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 11, 2017 on Orbitz
Pros: Location and cleanliness of room.
Cons: Check in process.
Location: In the heart of the city close to everything.
Overall the Hotel was nice. The only issue I had was at check-in where it took an unusual amount of time to complete the check in process.
Comment from Hotel Management
Feb 23, 2017 by Bill Seitl, Hotel Management
Thank you for taking our Guest Satisfaction Survey! We appreciate your positive feedback about your most recent stay with us here at the Sheraton. We are sorry to hear you had a slow check-in experience and our staff will be duly noted. Thank you for your time. Best Regards, Bill Seitl, General Manager