Ratings based on 385 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Homer glen il

Beautiful room by the Indy Canals

Posted Aug 1, 2016
Pros: Great room .Very clean
Location: Indy canals, state museums
Stayed there for a family reunion. We will be back next year!
Comment from Hotel Management
Aug 12, 2016 by Kari Fraine, Asst. GM, Hotel Management
Aren't the views of the city so great! Both day and night there's always something to see. We're glad you loved our city as much as we do. We look forward to having you back soon!
5 out of 5
by A verified traveler from Illinois

Great Hotel, Close to Everything

Posted Jul 31, 2016
Pros: Location, Cleanliness, Comfort, Friendly Staff, Close to everything
Location: Concert, Park, Walking Trails, Malls, Restaurants, Zoo
We stayed at this hotel to be close to the park where my daughter and her friends were attending a Halsey concert. It was right across the street. I walked to the zoo and later downtown to the mall. Location was just perfect for us. The breakfast was really great too - - much better than I thought it would be. I would stay there again for sure. The parking was nice and the staff was so helpful and friendly in directing me to all the places I walked. Room was very spacious and bed was comfortable. Room has a nice a/c - it is a central unit (like what you have in a home) so it wasn't noisy turning off an on like in some hotels.
4 out of 5
by A verified traveler

Hotel close to the zoo

Posted Jul 22, 2016
Pros: Close to the zoo and downtown
Cons: Parking Fee included in price
Location: Zoo and downtown
Nice hotel. close to downtown and the zoo. Very clean Floor was quite Cons: having to use the key card for elevator, Parking fees,
Comment from Hotel Management
Jul 28, 2016 by Kari Fraine, Asst. GM, Hotel Management
We hope you were able to enjoy the Zoo. We are so proud of all that it has to offer. We understand the extra step of using the key card in the elevator may come as a slight inconvenience but the added security for our guests is priceless. Thank you for your feedback. We look forward to having you back!
4 out of 5
by Brad from Haubtadt

I would stay again

Posted May 31, 2016 on Hotels
Stayed during 500 weekend so I understand it was hard to keep place picked up 100% of the time. Service and staff were excellent. Good complementary breakfast. Room was so so. Would not cool down to degree I wanted and there were some cleanliness issues.
Comment from Hotel Management
by Kari Fraine, Hotel Management
Brad we're thrilled to hear you will be back! We hope you enjoyed the race. We had so much fun celebrating the big event with our guests. Sorry you couldn't cool down better in your room. We will address the thermostat issue right away. Thank you for sharing!
3 out of 5
by A verified traveler

Convenient location

Posted May 30, 2016 on Hotels
Couches in the rooms could use some attention. Room service tried to enter the room at 9:00 am, despite a 12:00 checkout time. Very convenient location for park activities and concerts at Farm Bureau Insurance Lawn. Overall, a fairly enjoyable stay.
Comment from Hotel Management
by Kari Fraine, Hotel Management
I am so glad to hear you enjoyed your stay despite maybe being woken up a little too early. So sorry! The staffs eagerness to serve our guests can almost be overwhelming. I have some great news in regards to the furniture and upholstery in the guest rooms. We recently had them all professionally cleaned but even better than that....they will all be replaced this year during our renovation. You'll have to come back and check it out! We sure hope you will.
5 out of 5
by Ge

This traveler left a rating score only Posted May 29, 2016 on Hotels
3 out of 5
by Adam

Posted May 22, 2016 on Hotels
Comment from Hotel Management
by Kari Fraine, Hotel Management
Adam, We would love to know how we could improve for your next visit. Feel free to let us know how we could make your next stay even better!
5 out of 5
by Ruben from Aurora, IL

Excellent location, great views

Posted May 13, 2016 on Hotels
Great location with excellent restaurants in the same hotel complex
Comment from Hotel Management
Jun 17, 2016 by Kari Fraine, Hotel Management
We're glad you enjoy the connectivity and uniqueness of our location. We are lucky to have guests like you who appreciate us so much!
5 out of 5
by Larry from DeMotte, Indiana

FANTASTIC!

Posted May 9, 2016 on Hotels
The room was very comfortable. The front desk staff was very helpful and knowledgeable. All staff that we came in contact with throughout the hotel were very friendly. THANK YOU!
Comment from Hotel Management
by Kari Fraine, Hotel Management
No, THANK YOU Larry! We think you're pretty fantastic too. See you soon!
5 out of 5
by Timothy from Jupiter, FL

A great hotel in Indy...must stay

Posted May 3, 2016 on Hotels
I don't know why this hotel is only three out of five. I had a great stay here. Everything about this hotel was comfort. The room was clean, big, and very comfortable. Hotels is located across the street from the major museums, and blocks away from the Capitol and the shops. Due to the extensive walkway system, you do not have to go outside, if you do not want to. The staff was very courteous and helpful. I give this hotel at high recommendation.
Comment from Hotel Management
by Kari Fraine, Hotel Management
Timothy, Thank you for the personal recommendation! We take comfort in know you felt at home during your recent stay with us. We look forward to your next visit.