Ratings based on 355 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Wonderful stop. We really enjoyed the stay.

Posted Apr 2, 2017
Pros: We liked the pool, gym, hotel lobby, breakfast, beds, bathroom, TV and parking.
Cons: Pillows were small and squishy.
Location: Good location close to the highway.
Everything was great. We enjoyed the breakfast. Nice pool. good gym equipment.
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Rich, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Carmel area again.
4 out of 5
by Amy

Posted Mar 30, 2017 on Hotels
Only complaint I would have is to serve breakfast till 10:30. We are from northwest Indiana and missed out..
Comment from Hotel Management
Mar 31, 2017
Amy, Thank you for sharing details from your stay as that gives us opportunities for improvement. I have shared your notes with our team. We're so pleased to know you enjoyed your overall stay, and we look forward to having the opportunity to welcome you back again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Nice hotel for business travel. It met all my needs, convenient to the companies we were visiting. Clean, enough room to spread out, comfortable beds.
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for reaching out and sharing your recent experience! We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We'd love to welcome you back again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel location was easy to find and to access

Posted Mar 23, 2017
Stayed for a work function and access was very easy and the stay very comfortable
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for reaching out and sharing your recent experience! We pride ourselves on providing unparalleled stays for our guests, so we are pleased that you found both comfort and convenience during your stay. We hope to welcome you back again on your next visit to the Carmel area.
2 out of 5
by A verified traveler

Mediocre

Posted Mar 22, 2017 on Hotels
The bed was not a comfortable one and the pillows were not great. Shower was dissatisfying because the water pressure was weak. However, we were quite pleased with not having to check-out and check-in again (did another booking with the same hotel but for the next day). We were able to stay in the same room and that convenience was greatly appreciated.
5 out of 5
by Dale

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017
Dale, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Carmel area again.
3 out of 5
by Casey

No SPA

Posted Mar 18, 2017 on Hotels
The SPA Was closed and will never be back in operation. This really disappointed us because if we would have known, we would have choose another hotel.
Comment from Hotel Management
Mar 20, 2017 by Amy Isbell, Hotel Management
Thank you so much for taking the time to review our hotel. You are correct, we are in the process of filling in our spa. Many hotels are going this route as the temperature to which the spa is kept takes constant monitoring to ensure the chlorine levels are safe for public use. We apologize for the inconveniences this caused during your stay. Our swimming pool will remain open for our guests to enjoy.
5 out of 5
by Jesse

5 Star in my opinion!

Posted Mar 17, 2017 on Hotels
I checked in late and they were so accommodating. The hallways were very well lit and I felt extremely safe. I was happy in every way possible.
Comment from Hotel Management
Mar 20, 2017
Jesse, We appreciate you taking the time to give us your feedback and we are delighted to read it was a great hotel experience for you. We enjoyed your visit and welcome you back whenever you are in the Carmel area!
3 out of 5
by Sharon

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 20, 2017 by Amy Isbell, Hotel Management
We appreciate you taking the time to review our hotel and its operations. We are very sorry that you were not 100% satisfied with your stay. It is always our goal to provide exceptional service and pristine rooms. We would like to know details about where we fell short during your experience with us so that we may better serve you and others in the future.
4 out of 5
by A verified traveler

Posted Mar 12, 2017 on Hotels
Hotel was nice and the staff was friendly. The bed was not comfortable at all.
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Thank you for taking the time to share your recent experience with us. We are delighted that you enjoyed our friendly staff. We hope to have the opportunity to welcome you again and make your future stays five stars.