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Reviews of Staybridge Suites Indianapolis Downtown - Convention Center, an IHG Hotel

3 out of 5
Staybridge Suites Indianapolis Downtown - Convention Center, an IHG Hotel
535 S West St, Indianapolis, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1002 reviews" "
Rating 8 - Good. 261 out of 1002 reviews" "
Rating 6 - Okay. 54 out of 1002 reviews" "
Rating 4 - Poor. 23 out of 1002 reviews" "
Rating 2 - Terrible. 21 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mark, Pleasant Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, reasonable price. Very busy when we stayed so didnt take advantage of the free breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Peter

Traveled with family
Disliked: Staff & service
Aside from the ridiculous issue of having to pay $25 to park in the hotel's parking lot — but then actually needing to park in a ramp a block away because their small lot is full — they didn't make it clear that there is an additional $75 fee for bringing your dog! The very unfriendly woman at the front desk assured me it was in the fine print somewhere. Never again will we stay at Staybridge Suites!
Stayed 1 night in Apr 2024

6/10 Okay

Lauren, Fort Wayne

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not cleaned as it should have been. There was scum on the shower soap ledge and grime on the toilet paper holder in room 211. The door to the bathroom did not shut and the door to the bedroom did not latch. Overall it was way over priced for the facility. The positives would be the breakfast and the close proximity to Lucas oil stadium.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very efficient helpful and friendly.
Stayed 3 nights in Mar 2024

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great staff with a good breakfast. Price was tough to beat.
Stayed 1 night in Mar 2024

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Staybridge Suites! Our room was immaculate and comfy! The front desk staff was friendly and helpful! The breakfast was great with lots of choices. Hopefully when we come back, we can utilize the pool. We didn’t have enough time to do that on this stay.
Stayed 1 night in Mar 2024

8/10 Good

Brandy

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great location
Stayed 1 night in Mar 2024

10/10 Excellent

Emilee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family of 5 enjoyed this property. The social hours and friendly staff is what set this property apart
Stayed 2 nights in Mar 2024

10/10 Excellent

NICK

Stayed 1 night in Mar 2024

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We throughly enjoyed our stay. We were really hoping to have some pool and hot tub time but it was consistently full of kids and families (which is great too) but I’m wondering if there could have been an after 10pm adult only time or before 10 am? The room was beautiful, up to date and clean. Was very happy with our stay! Thank you!
Stayed 2 nights in Mar 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage was very close. It was quiet, save for the rude people during the early hours of the morning stomping ang yelling through the halls. They need to sound proof their rooms a little more. Otherwise it was a nice stay. The breakfast was great. Staff accommodating and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Ravin, Opelousas

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience
Stayed 1 night in Mar 2024

10/10 Excellent

Fabiola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay here, everything was great and the front desk agent was so friendly and gave great customer service. Will definitely be going back!!
Stayed 1 night in Mar 2024

10/10 Excellent

Danisha

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Great service the entire visit.
Stayed 4 nights in Feb 2024

8/10 Good

Ryan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient area, but the parking is terrible and the bathroom is tiny.
Stayed 3 nights in Feb 2024

2/10 Terrible

Neil

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

MaryAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, evening food was delicious and an unexpected treat getting off the highway.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer, Winona Lake

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like hot showers, this isn’t the hotel for you. Great downtown location though.
Stayed 2 nights in Feb 2024

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With in walking distance of Lucas Oil. Perfect place to stay for Colts games.
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anastasia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Lex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Dale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying at the staybridge suite. Really nice people. It was clean
Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and rooms were perfect. Breakfast was great. Only complaint is cleanliness of the pool. It was a bit foggy and had some floating things in it… also the elevators needed maintenance so only one worked which was a nightmare at busy times. Staff was super nice as well and very helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Liz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy check-in, comfy beds, and an awesome breakfast were just some of the perks of this hotel! You can't beat a hotel that's within walking distance to your sporting event.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to Colts game, friendly staff!!
Stayed 1 night in Dec 2023

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Brandy

Stayed 1 night in Dec 2023

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Big 10 championship stay
The hotel itself was immaculate clean. Room was great, breakfast was great, staff were very nice. However there was mechanical issues with the elevators. One was down during our stay and we got trapped in another when trying to get to our room on the 8th floor. We were stuck with another family. Had to call the fire department because we could not get a hold of the front desk after pushing the call button several times and physically calling with our cell phones. I’m leaving a good review because the manager did make it right and refunded our stay. Still a scary experience. We also walked 8 flights of stairs after the incident to get back and forth to our room during the rest of our stay. Hotel was great, just needs some mechanical work to their elevators to hopefully prevent this from happening again.
Stayed 1 night in Dec 2023

6/10 Okay

Cory

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was a clean nice place. The employees were awsome the hotel was great. The only problem was the drug deal that happened in the parking lot right next to my vehicle when me and my family where trying to leave.
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Terry

Traveled with partner
Liked: Staff & service
It is in a very convenient location for attending activities at the stadium.
Stayed 2 nights in Dec 2023

8/10 Good

Joel

Stayed 3 nights in Dec 2023

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Thank you :)
Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ashley, Terre Haute

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rooms were nice
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room. Friendly staff. Good breakfast spread. Would stay here again
Stayed 2 nights in Oct 2023

8/10 Good

Laura, Algonquin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Ruth

Stayed 1 night in Oct 2023

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for Lucas Oil Stadium and walking around downtown. Limited parking in lot, but nearby garage is included and easy to enter/exit with barcode from hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean and comfortable
Convention location near Lucas Oil. Friendly staff. Super clean and comfortable!
Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable!
Stayed 1 night in Oct 2023

10/10 Excellent

Maria, Kansas City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2023