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Reviews of Suburban Extended Stay Northeast

3 out of 5
Suburban Extended Stay Northeast
8055 Bash Street, Indianapolis, IN

Reviews

7.4

Good

Rating 10 - Excellent. 116 out of 447 reviews" "
Rating 8 - Good. 183 out of 447 reviews" "
Rating 6 - Okay. 78 out of 447 reviews" "
Rating 4 - Poor. 35 out of 447 reviews" "
Rating 2 - Terrible. 35 out of 447 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Denise, Florida

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Workers pleasant and helpful. The room was nice and cozy. It was to be able cook and prepare meals. It would be nice to add a gym, access to fax and printer services. I'm a travel nurse here to help out with COVD19. The rates could be better for travel nurse here. I would think the hotels would consider the rates during such a time in need of help during a crisis.
Stayed 6 nights in Apr 2020

8/10 Good

Sharon

Stayed 1 night in Apr 2020

10/10 Excellent

Sharonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

8/10 Good

Don., Menifee, Ca.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
During Covid-19 over night stay. Business Trip Basic Extended Stay. Freeway accessible. Can't tell you about the area restaurants or sights. Everything shut down
Stayed 2 nights in Mar 2020

4/10 Poor

Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Traveling with another couple. Initially told they would not switch room assignments so we could be close together. It was only after we went to our assigned room to find someone already in it that they agreed to let us be near each other. It is suppose to be non smoking and the 4th floor clearly reaks of smoke. The rooms are dirty. When looking for bed bugs the bed skirt
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mehh
Hotel was okay. Not friendly staff and room was smelly and merely clean.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and gave me great recommendations on places to go. I didn’t like that there was no iron or blow dryer in the room. However, they had an iron at the front desk.
Stayed 1 night in Feb 2020

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay I have had
There was a sign posted on the desk stated your debit/credit card would have a $100 hold on it up to 5-10 days after you check out. My debit card was charged $115 not $100, the property was dirty. The hallway smelled of smoke. The same piece of paper was in the elevator my entire stay. In my room I questioned if my sheets were fresh. In the bathroom the bathtub facet leaked and dripped my entire stay. I will not use this hotel ever again.
Stayed 2 nights in Feb 2020

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE CUSTOMER SERVICE
Requested move to a different room because of noise from the floor above me. It was denied. I had to pay for another room to get moved to the 4th floor so that my daughter and I could get some rest before a volleyball tournament on Sunday. HORRIBLE customer service. Absolutely the worst hotel experience of my life.
Stayed 1 night in Feb 2020

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST NIGHT EVER.
What a terrible experience. I asked to be moved to a different room and was told I would have to pay for another room. And at 11:00 at night - when I had listened to the party upstairs for FIVE HOURS - I paid for another room so we could get some rest. Ridiculously TERRIBLE customer service.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, I always stay here when I come to Indianapolis. There is plenty of shopping and places to eat near by
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked ahead to get top floor and towards back of hotel and got exactly that
Stayed 17 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2019

8/10 Good

S

Business traveler
Liked: Cleanliness, staff & service, amenities
Ok for what was needed - low price low expectations
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
OK but....
A simple place at a low price. Chemical smell from cleaning solutions was so strong it irritated my eyes and throat. Probably would not choose again.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Expedia over booked rooms...did not have a room available when we arrived.
Stayed 1 night in Dec 2019

8/10 Good

Suzanna, Canton, OH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable bed, decent linens, good kitchenette. An overall good level of cleanliness and pleasant staff. The sound-proofing is excellent for outside noise, but not as good between rooms. A next-door guest's television disturbed us late at night.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love the kitchenette, location is great, lots of shopping and eatery’s in the area
Stayed 2 nights in Nov 2019

4/10 Poor

Travelbug

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best thing about our staff was the friendliness of the staff at the front desk. Also, could bring the dog for a fee. But, the rooms did not look like what was pictured on Expedia. There was no continental breakfast - just a coffee pot and some packaged bars. There were no bathroom cups, the tissues were so thin and cheap you had to use 3 at a time, and there were no utensils! They allowed semi-trailers park in front of the entrance so that a 2-way drive became one way due to vehicular obstruction.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I ended up not staying. The place was dirty. Also, had horrible smells throughout facility. The room smelled like an animal has marked their territory. Horrible. Tje man at front desk wasn't knowledgeable
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and the small kitchen was a plus. I was rather surprised that there was no hair drier (at least, I always carry my own - just in case). Though I didn't need it, the guest laundry room would be a great convenience for anyone who needed to do some wash.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was clean.... that is VERY important!!! I wish there would have been something more offered for breakfast besides coffee.... no decaf was available. The walls are not insulated very well. I will stay there again.
Stayed 2 nights in Nov 2019

6/10 Okay

Phyllis, St. Louis

Traveled with family
Liked: Staff & service
It is very bare-bones, more so than I was expecting. Had to take our own trash out. No public sitting room at all. However, the price was right, and I can see it meets a need.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
It was a nice property very well kept. The staff was nice rooms clean
Stayed 1 night in Oct 2019

8/10 Good

Charlene, Ann Arbor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property seems to be getting an upgrade. Friendly staff and convenient location.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with partner
Its. Okay i would stay here again its clean & nice
Stayed 7 nights in Oct 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacob at the front desk was very helpful!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Nice location, feel safety, all shopping near by, little bit far from downtown, but its okay.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Boyd

Traveled with group
Stayed 1 night in Sep 2019

8/10 Good

Jaime, Palestine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very welcoming and polite. The location was very convenient and easily traversed. However, I do not feel it is the customer's responsibility to remove their trash to the dumpster outside as this is why there are cleaning persons employed by the hotels. I don't feel that imposing that task is an ethical decision by the hotel management.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019

8/10 Good

Vicki

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019
Response from Jason S. on Sep 8, 2019
Thank you for staying with us and taking the time to let us know about your stay with us. We hope you enjoyed your stay and will stay with us again. Kind regards, Jason Spinks Operations Manager Suburban Extended NE

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jason on Sep 5, 2019
Shawn, Thank you for taking the time to let us know about your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind Regards, Jason Spinks Operations Manager Suburban Extended Stay NE

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
You get what you pay for
The room had a full size fridge, a cook top, microwave, and dishwasher, but the bed was extremely hard, and even though it looked very well cleaned had a funny smell to it.
Stayed 1 night in Aug 2019

2/10 Terrible

Al

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave my reservation away because a walk-in was willing to pay more.
Stayed 4 nights in Jul 2019

2/10 Terrible

Dethos, Battle Creek

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
When we checked in, one of the two rooms (which both were to to be suppose to be 2 Queen Size beds) had only one bed and an open space with NO bed. Once pointed out to staff all that could be done was to offer an air mattress. The next day the staff moved the second bed in but overall for booking months in advance and getting sub quality rooms with smoke/funky smells and missing beds it was my worst stay booked ever. The bonus was the staff was nice but I would rather sleep in a box by the overpass then stay here again. BTW the compensation for this mess up... 10 dollar credit... and no they couldn't move us to another hotel since everything around us was booked.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They made you exchange towels. One day they had NO TOWELS OR WASH CLOTHS!! Dirty facility
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a very nice area close to plenty to do. Property was also nice. I didn’t like we were given 2 towels for a 5 day stay. Housekeeping services were only once a week but you could opt to get a refresh for an additional charge.
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveler

Elevator wasn't working and I'm disabled and can't do stairs so unfortunately there was not another room available on the bottom floor so we had to change hotels.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk person. Did not like the smell upon entering the room.
Stayed 2 nights in Jul 2019
Response from Jason on Aug 11, 2019
Thank you for staying with us!! I will use your feedback about our scented cleaning products we use that you would be smelling as you enter the room with our team. Hope to have you stay with us again! Jason Spinks Operations Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Jason on Aug 11, 2019
Thank you for staying with us and we are glad you like your stay. Hope to have you stay with us again!!! Jason Spinks Operations Manager

8/10 Good

Elizabeth, Indianapolis

Traveled with family
Liked: Cleanliness
It was convenient to everything I needed to do while I was there. Our room had a funny odor. There were two bars of soap and one bottle of shampoo. I always bring my own so that wasn’t a big deal-just not above and beyond. The staff was slow to check up in, but quick to check us out. Overall it was a place to sleep and shower in the morning. If I needed to stay here again I would.
Stayed 1 night in Jul 2019