Cocktail bar

Reviews of The Alexander, a Dolce by Wyndham

4 out of 5
The Alexander, a Dolce by Wyndham
333 S Delaware St, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 883 out of 1444 reviews" "
Rating 8 - Good. 311 out of 1444 reviews" "
Rating 6 - Okay. 138 out of 1444 reviews" "
Rating 4 - Poor. 69 out of 1444 reviews" "
Rating 2 - Terrible. 43 out of 1444 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

benjamin

Traveled with partner
Disliked: Cleanliness
My wife and I stayed for just an evening away in the city. The hotel and the area were very nice with tons to do, however the first room we were given was average in size and accommodations. The chair in the room had a very large white stain on it looking like bodily fluids of some kind. I called the front desk and they were very quick to change my room and gave me an upgraded room which i thought was nice and the staff was very helpful. We were moved to a king studio on the residential side. The room was nice but still pretty average. This room also had some cleanliness issues though with a large wade of hair on the bathroom floor. The bed in this room was also not very comfortable. The bed was extremely hard making for a very poor nights sleep for both my wife and myself. I have stayed at several other comparable hotels in the city and for the price this is byfar the lowest on my list. Overall we were very unimpressed with this hotel. JW or even home 2you were much more comfortable options.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and super staff!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear James,Thank you so much for choosing to stay with us at The Alexander. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

2/10 Terrible

Phillip

Traveled with family
Liked: Amenities
Toliet stuck in running water. Sink drain doesn’t work, hair in shower. Noise in hallway late until two AM .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Phillip,Thank you for taking the time to leave your review. We are disappointed to hear about the maintenance and noise issues you encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that this negatively affected your overall experience. Rest assured, our team will review your feedback to ensure that we are meeting our high hospitality standards. We would be grateful for an opportunity to welcome you back in the future.

10/10 Excellent

Vicki L

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. Friendly and kind. Breakfast was great. Drinks were great. Location was great!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Vicki,Thank you for this excellent review of The Alexander! We're happy to hear that our wonderful team, breakfast, and location impressed you. It was a pleasure to host you, and we can't wait for your next visit.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean and nice and the employees are friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Leslie,We're delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Our team works hard to maintain a clean and welcoming environment for all our guests, and it's wonderful to know their efforts were appreciated. We look forward to welcoming you back to The Alexander for another fantastic stay in the future.

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The bar/restaurant was so pretty! We enjoyed our suite. Loved having a balcony and the amount of space in the suite. I wish there were more extra bedding options in the closet for the pullout bed. A sheet for the pullout and thicker blankets preferably. Great location! We are so sad to hear about the back portion of the hotel (where our suite was) being turned into apartments. We hope that when the renovation is complete, suites similar to the one we stayed in, will be available with similar amenities!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Lisa,Thank you for staying with us and taking the time to share your thoughts. It's great to know that you enjoyed the onsite dining and that our relaxing balconies added to your experience. Your feedback about the bedding is appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel, clean, nice decor, great location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Erika,Thank you for choosing The Alexander! We're delighted you enjoyed your stay with us and appreciated our stylish decor and convenient location. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another great stay in the future!

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, amenities
I’ll start with the things I liked - location, great dining nearby. Things that need improving - the “upgraded” room we got was not in the best condition - makeup mirror was broken, shower was tiny and difficult to use, kitchenette had no silverware or plates, glassware, Website showed a breakfast buffet but according to hotel staff they had not that in several months. But the staff gave us name of great nearby restaurant so worked out fine.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Lisa,Thank you for taking the time to share your thoughts on your recent stay. We appreciate your feedback and giving us the opportunity to improve. It was disappointing to learn that your accommodations were not up to your standards and that there were some issues with some of the amenities provided in your room. We will be reviewing your report with our maintenance team to resolve this. We were also saddened that there was confusion surrounding our breakfast options. We have pivoted to an in-room dining experience instead of the buffet we previously provided. All of the flavorful menu options are listed on our website for your convenience. It would be an honor to be given another chance to provide you with the stay you expected and deserve.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing hotel. The moment I walked in the fresh clean smell is the first thing I noticed. The only thing negative that I have to say about this hotel is, the hallways and elevator was freezing cold and they didn’t offer pancakes for breakfast. Other than that, great hotel!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Christopher,It was our pleasure to host you at The Alexander, and we are delighted that our dedication to cleanliness impressed you. Your feedback regarding the temperature in common areas is gratefully received and will be shared with our leadership team. We would love a chance to earn that fifth and final rating star, so please revisit us for an even better experience!

10/10 Excellent

Khristine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
My stay was a good experience
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 19, 2024
Dear Pedro,Thank you for your review. We're delighted you had an enjoyable visit! It was a pleasure having you here, and we hope you return soon.

8/10 Good

Matthew

Business traveler
Liked: Amenities, property conditions & facilities
Common areas are very nice, staff is great. Room was not very well cleaned, though, and I received a very early knock for housekeeping after a long night of travel. Not cool at all.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Matthew,Thank you for staying with us at The Alexander. We appreciate your feedback and are glad you found our common areas to your liking, along with our great team. However, we're disappointed to hear about the cleanliness issue in your room and the untimely housekeeping knock. Rest assured, we'll address these concerns with our team to ensure a smoother experience for future stays. We hope to have the opportunity to welcome you back and provide a more enjoyable visit.

6/10 Okay

Santo

Liked: Property conditions & facilities
I would say there has to be some adjusting to the room details it says “California King” on the rooms and that is not what you get. The representatives seem to have a hard time communicating as well. Waited 15 for valet and the representative asked me if I wanted to put my car in valet since it was an older car. That did not make me feel good at all.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Santo,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about the bed size and for any issues with the valet. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Raeleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff friendly and helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Raeleen,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and the high standards of cleanliness we adhere to hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Floyd

Stayed 1 night in Feb 2024

10/10 Excellent

Detric

Liked: Cleanliness, amenities, property conditions & facilities
Great service. Nice bar and food. Walking distance from Pacers stadium.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Detric,Thank you for taking a moment to share your experience at The Alexander! We're delighted you thoroughly enjoyed your recent stay. Our team will be thrilled to know that they played a pivotal role in your experience with us, and we appreciate you mentioning our excellent amenities and fantastic location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

David

Stayed 1 night in Feb 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Wynetka

Liked: Amenities
Staff, hotel and room was very nice
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Wynetka,We're excited to hear this! From our caring staff to our refreshing accommodations, we love what we offer at The Alexander, and we're thrilled you did, too. Come back anytime!

10/10 Excellent

Todd H

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was all around great. No negatives at all.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear ToddAs a valued guest, we want to thank you for submitting feedback. We are so happy to hear that you thought everything was great all around and that it all met your expectations! We are looking forward to seeing you again at The Alexander.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

Walker

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

Amanda

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa, Amelia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place!!! And within walking distance from all to enjoy in Indy!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Lisa,It's delightful to know that our location was perfect for your needs! Thank you so much for the perfect rating, and we hope to see you again soon.

10/10 Excellent

Dean, Bloomington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The second time, we stayed at The Alexander. It has affordable prices and has very nice rooms, and my wife and I would recommend it. There are a number of dining options within walking distance.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Dean,Thanks so much for your review and recommendation of The Alexander! We're delighted to hear you and your wife enjoyed your stay, including our excellent accommodations, location, and overall value. It would be wonderful to welcome you both again anytime.

10/10 Excellent

Yahaira, Houston

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was very clean, service was great, I would recommend this hotel the only thing was parking you have to pay for parking per day we ended up paying $70 for 2 nights.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Yahaira,It was such a pleasure having you as our guest! We're thrilled our excellent service and the high standards of cleanliness we adhere to left a memorable impression on you, and we appreciate you recommending us to your fellow travelers! While we wish your entire visit had been seamless, we are sorry you are unhappy about the parking fee. Please know parking fees have become an industry standard, especially in major cities, and our prices are competitive for our area. Thank you for your review, and we hope you return soon.

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Joel

Stayed 1 night in Jan 2024

10/10 Excellent

Brianna

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mackenzie

Stayed 1 night in Jan 2024

10/10 Excellent

Sher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

susan

Business traveler
Liked: Cleanliness
I love the sophisticated art in this hotel.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Susan,It warms our hearts to know that you enjoyed your time with us overall and that our wonderful art left a positive impression on you. Please come back and stay with us again soon!

10/10 Excellent

Marisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great benefit of a free beverage for One Key members. Highly recommend the property, great value and very artsy/pretty space.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Marisa,It was a pleasure to host you at The Alexander. You pay us the greatest compliment by recommending us to other guests. Next time you're in town, you can count on us again for the value you deserve.

10/10 Excellent

Colette

Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Heather

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Madison

Liked: Cleanliness, property conditions & facilities
Amazing hotel. 10/10 will be back. Staff was incredible the rooms were spotless.
Stayed 2 nights in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Madison,Thank you for your glowing review of your stay at The Alexander. It is wonderful to hear that you liked our clean accommodations and had pleasant interactions with our friendly staff. Please come back and see us again when you are next in Indianapolis.

2/10 Terrible

Paul, Fishers

Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities
Beautiful! Great Location
Stayed 1 night in Dec 2023
Response from General Manager on Jan 8, 2024
Dear Tonya,Thank you for visiting The Alexander and for your fantastic review. It was a pleasure having you as a guest, and we look forward to seeing you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

WINDELL

Disliked: Cleanliness, room comfort
Dirty Mattress
At the end of my stay we always peel all the sheets, cover, and bed spreads off to make sure they clean them. That's when we seen dark & light piss stains and what appear to be dry up blood stains. I took pictures and showed the receptionist and she said that they will be going thru renovations in April of 2024 and since I booked thru a 3rd party there was nothing directly she could do. She then gave me a couple of breakfast meals certs for my inconvenience. I understand things happen,but they should've pull that mattress off and replaced it. That's down right trifling. I have photos but i guess I need to take tgem when I fill this out cause it will not let me upload them.
Stayed 1 night in Dec 2023

2/10 Terrible

Dakota

Disliked: Cleanliness, room comfort
Did not receive any of our Hotels.com status benefits. No one was as the check in when we arrived. Had to park offsite $40 a day no validation. Bathroom shower floor was very dirty.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Dakota,We're saddened to learn you did not enjoy your stay. Please accept our apologies for any issues during check-in as well as for any concerns about cleanliness. We'll look into your comments further, and we hope you'll allow us another chance to impress you.

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Extremely helpful staff
Stayed 1 night in Dec 2023
Response from General Manager on Dec 22, 2023
Dear Amber,We're so happy to know that our amazing team members helped make your visit that much better! Thank you so much for the five-star rating and we hope to see you again at some point soon.

10/10 Excellent

Max

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, room comfort
Weigh your options
Decent spot downtown. Stayed in two different rooms both of which were ok at best. Staff was great at the restaurant and bar, just don’t get your hopes up for a luxurious room no matter how much you pay. Have stayed at several other downtown Indy hotels and this one was mid pack. Much preferred the Hyatt House or Omni.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Nicholas,Thank you for choosing our hotel for your recent visit to Indianapolis. We're glad you enjoyed your stay, our convenient downtown location, and the excellent service of our restaurant and bar staff. It would be our pleasure to host you again at The Alexander.

10/10 Excellent

Brian

8/10 Good

Homer

Stayed 2 nights in Dec 2023

10/10 Excellent

Walter

Liked: Cleanliness, property conditions & facilities