Cocktail bar

Reviews of The Alexander, a Dolce by Wyndham

4 out of 5
The Alexander, a Dolce by Wyndham
333 S Delaware St, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 910 out of 1486 reviews" "
Rating 8 - Good. 320 out of 1486 reviews" "
Rating 6 - Okay. 143 out of 1486 reviews" "
Rating 4 - Poor. 69 out of 1486 reviews" "
Rating 2 - Terrible. 44 out of 1486 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeanne

Traveled with family
Disliked: Cleanliness
Our shower was very dirty and the room not kept up. Very disappointing for the price we paid to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

jason

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No complaints
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Jason,It was such a pleasure to welcome you to The Alexander! Thank you so much for your review and for giving us a perfect rating. We hope to welcome you back in the future for another wonderful stay!

6/10 Okay

Brent

Traveled with partner
Disliked: Cleanliness
For the price paid for a junior suite, I would expect nicer accommodations. The furniture was worn (couch was falling apart, corners of furniture was showing wear). The shower wasn’t clean. The painted trim was not done professionally as there was paint on the floor. The TV was entirely too small for the size of the room. Too many other items to list here. Location was good as we could walk to the event at the Fieldhouse.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Brent,Thank you for sharing your review and constructive feedback. We're glad you liked our convenient downtown location near Gainbridge Fieldhouse and Lucas Oil Stadium. However, we apologize that our accommodations fell short of your expectations. Your valuable insights are appreciated, and your comments will guide us as we work to continually improve. Please consider giving us a second chance next time you visit Indianapolis.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check was great and Christian was very friendly! Hotel is beautiful!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Laura,Thank you so much for taking the time to share your thoughts on your recent visit! We are delighted Christian's warm hospitality left a memorable impression on you, and we'll be sure to pass your compliments along to him. It was truly a pleasure having you here, and we hope you return soon.

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Had no issues with our stay, the staff was friendly and the room was nice. You can tell there’s smaller cosmetic issues in the room like paint and the flooring in the bathroom. But that’s not a deal breaker for most people.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Maria,Thank you for taking the time to share your experience at The Alexander! We're glad you enjoyed your stay and found our team friendly and your room comfortable. Your feedback regarding the aesthetic issues is appreciated, and while they may be minor, we're committed to continuously improving. We appreciate your understanding and hope to have the pleasure of hosting you again for another enjoyable stay!

10/10 Excellent

Marialetizia

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Guest services was always very helpful and accommodating. It was great.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Marialetizia,Thank you for taking the time to leave a review. We're so happy you enjoyed the five-star service delivered by our team, and we'll be sure to pass on your compliments. We hope you'll visit us again soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved this stay! If I had anything at all negative to say, it would be that I didn’t like the pillow. But that’s so individual, my family didn’t mind the pillow at all. Great stay and we would go again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Lisa,We're delighted you enjoyed your stay at The Alexander, and we appreciate your feedback about the beds. The next time you're in town, please come back to see us.

10/10 Excellent

Tanner

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and welcoming.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Tanner,We're proud to receive your excellent review of The Alexander! It's good to hear that our warm, welcoming hospitality and contemporary accommodations made your visit pleasant. Thank you for choosing to stay with us and we hope you'll return.

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dennis

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kelsey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, I would love to come back
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Kelsey,Thank you so much for choosing to stay with us at The Alexander. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed your visit. The pleasure was all ours, and we can't wait to welcome you back.

10/10 Excellent

Allen

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful artworks throughout the hotel
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Allen,Thank you for your compliments on our beautiful artwork. We're glad you enjoyed your visit, and we look forward to seeing you again at The Alexander for another terrific experience.

10/10 Excellent

Doug

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Closed the bar early, and when I tried to order room service 45 minutes before its supposed to stop I was put on hold and no one picked up the phone for 20 minutes so I gave up.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Paul,Thank you for being our guest and sharing your feedback. Please know we pride ourselves on our top-notch, efficient service and apologize this wasn't your experience. We will be sure to review your comments with our team to ensure we are always offering our best. We hope that otherwise you had a wonderful stay, and we look forward to welcoming you back and impressing you with our improvements.

6/10 Okay

Nathan

Parking is expensive and not included. Safe was dead in room and had to wait forever for maintenance when we needed to leave. Was told they would send housekeeping with a couple of things but they never showed up.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Nathan,We're grateful for your feedback. It's disappointing to hear about the issues you encountered, especially with parking and the safe in your room. Your satisfaction is crucial to us, and our team is addressing these matters to ensure a better experience for all our guests. We hope for another opportunity to provide you with the stay you deserve.

6/10 Okay

Troy

Traveled with partner
Nice hotel, except for the shower, which had very low volume. The pressure and temp ok, but the water volume was extraordinarily low... if you've got thick long hair, budget an extra hour to rinse the shampoo out.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Troy,Thank you for taking the time to leave a review. We apologize for any inconvenience caused by our shower amenities and thank you for sharing your concerns, which helps us evolve as a destination and improve the experience of future guests. Should you return to the area, we hope you'll consider returning for a more exceptional stay.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Valet was super quick as was check in. Room is clean and nice. Only complaint is the lack of plugs near the bed.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Mary,Thank you for the five-star review! We're so pleased to hear you enjoyed the efficient and world-class service of our team, as well as the rooms they work hard to maintain. We will use your feedback to help us improve as a destination and hope you will visit us again soon.

10/10 Excellent

Jordan

Traveled with partner
Accommodating at check in
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Jordan,Thank you for sharing your experience at The Alexander! Ensuring a seamless stay is a top priority, and we're thrilled to hear we met your expectations. We look forward to welcoming you back for another enjoyable visit!

10/10 Excellent

Paige

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice and convenient location would stay again
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Paige,Thank you for highlighting our convenient location and pleasant atmosphere. We're delighted you had a positive experience, and we look forward to welcoming you back to The Alexander for another enjoyable visit!

8/10 Good

Wesley, Bristol

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We stay here exclusively when we travel to indy. We were a little disappointed as in all of our trips we have a big walk-in shower but this time we did not. We also had no complimentary water in our room which wasnt awesome and then on sat evening with no notice we got back from dinner and drinks and we notified maintenance of some kind meant no water would be working until 8am. So our shower before bed and toilets did not work. We’d love a credit for a night or something. If it wasnt so late we would have found other accommodations.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Wesley,Thank you for your loyalty to The Alexander and for sharing your experience. We're glad you've chosen us for your visits to Indy, though we regret the unexpected aspects of your recent stay. We appreciate your feedback regarding the room amenities and the water issue. Rest assured, we are looking into the matter to prevent future occurrences. We value your feedback and look forward to welcoming you back, aiming for a stay that lives up to all your expectations.

10/10 Excellent

Toni

Stayed 2 nights in Mar 2024

6/10 Okay

Melissa

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Walking distinct to many things. Rooms need some work. Drawers didn’t open properly. Phone in the room didn’t work. Shades for windows did not fully go up/down.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Melissa, Thank you for taking a moment to let us know about your experience staying with us. We are glad you enjoyed our convenient location; however, please accept our apologies for any inconvenience you had with our accommodations. Our team will review your comments and correct any concerns as we continue to improve the guest experience. We appreciate your feedback, and we hope you will consider staying with us the next time you visit Indianapolis.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Right across the street from gamebirds Fieldhouse, and a short walk from many restaurants! Beautiful art all over the hotel, and from top to bottom it was very clean! Staff was friendly and accommodating!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Jill,It was a pleasure hosting you at The Alexander! We're glad our location was ideal for your trip and that you appreciated our beautiful artwork. Our friendly staff will also be glad you felt welcome while you were here. The next time you're in town, please come see us again.

10/10 Excellent

J Bryan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

benjamin

Traveled with partner
Disliked: Cleanliness
My wife and I stayed for just an evening away in the city. The hotel and the area were very nice with tons to do, however the first room we were given was average in size and accommodations. The chair in the room had a very large white stain on it looking like bodily fluids of some kind. I called the front desk and they were very quick to change my room and gave me an upgraded room which i thought was nice and the staff was very helpful. We were moved to a king studio on the residential side. The room was nice but still pretty average. This room also had some cleanliness issues though with a large wade of hair on the bathroom floor. The bed in this room was also not very comfortable. The bed was extremely hard making for a very poor nights sleep for both my wife and myself. I have stayed at several other comparable hotels in the city and for the price this is byfar the lowest on my list. Overall we were very unimpressed with this hotel. JW or even home 2you were much more comfortable options.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Benjamin,Thank you for taking the time to provide feedback on your recent stay. Our team is grateful that you found our location appealing. We sincerely apologize that the initial room and cleanliness fell short of your expectations. It is also disappointing to know that after our accommodating staff was able to upgrade you, there was the issue of hair in the bathroom and the bed did not provide for a comfortable night's rest. Our establishment takes our cleanliness and comfort level seriously and will be reviewing ways to improve. We hope to be able to provide the service you deserve in the future.

8/10 Good

Guernsey

Stayed 1 night in Mar 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and super staff!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear James,Thank you so much for choosing to stay with us at The Alexander. Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled that was the case for you. It's also great to read you enjoyed our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

2/10 Terrible

Phillip

Traveled with family
Liked: Amenities
Toliet stuck in running water. Sink drain doesn’t work, hair in shower. Noise in hallway late until two AM .
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Phillip,Thank you for taking the time to leave your review. We are disappointed to hear about the maintenance and noise issues you encountered during your stay. Your comfort and satisfaction are of the utmost importance to us, and we regret that this negatively affected your overall experience. Rest assured, our team will review your feedback to ensure that we are meeting our high hospitality standards. We would be grateful for an opportunity to welcome you back in the future.

10/10 Excellent

Vicki L

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. Friendly and kind. Breakfast was great. Drinks were great. Location was great!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Vicki,Thank you for this excellent review of The Alexander! We're happy to hear that our wonderful team, breakfast, and location impressed you. It was a pleasure to host you, and we can't wait for your next visit.

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is clean and nice and the employees are friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Leslie,We're delighted to hear that you enjoyed your stay with us! Thank you for taking the time to share your positive feedback. Our team works hard to maintain a clean and welcoming environment for all our guests, and it's wonderful to know their efforts were appreciated. We look forward to welcoming you back to The Alexander for another fantastic stay in the future.

8/10 Good

Lisa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The bar/restaurant was so pretty! We enjoyed our suite. Loved having a balcony and the amount of space in the suite. I wish there were more extra bedding options in the closet for the pullout bed. A sheet for the pullout and thicker blankets preferably. Great location! We are so sad to hear about the back portion of the hotel (where our suite was) being turned into apartments. We hope that when the renovation is complete, suites similar to the one we stayed in, will be available with similar amenities!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Lisa,Thank you for staying with us and taking the time to share your thoughts. It's great to know that you enjoyed the onsite dining and that our relaxing balconies added to your experience. Your feedback about the bedding is appreciated, and we'll keep your comments in mind. Should you be in the area again, please come back to see us.

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel, clean, nice decor, great location
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Erika,Thank you for choosing The Alexander! We're delighted you enjoyed your stay with us and appreciated our stylish decor and convenient location. Providing a comfortable and enjoyable experience for our guests is our priority, and we're thrilled that we met your expectations. We look forward to welcoming you back for another great stay in the future!

6/10 Okay

Lisa

Traveled with partner
Liked: Cleanliness, amenities
I’ll start with the things I liked - location, great dining nearby. Things that need improving - the “upgraded” room we got was not in the best condition - makeup mirror was broken, shower was tiny and difficult to use, kitchenette had no silverware or plates, glassware, Website showed a breakfast buffet but according to hotel staff they had not that in several months. But the staff gave us name of great nearby restaurant so worked out fine.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Lisa,Thank you for taking the time to share your thoughts on your recent stay. We appreciate your feedback and giving us the opportunity to improve. It was disappointing to learn that your accommodations were not up to your standards and that there were some issues with some of the amenities provided in your room. We will be reviewing your report with our maintenance team to resolve this. We were also saddened that there was confusion surrounding our breakfast options. We have pivoted to an in-room dining experience instead of the buffet we previously provided. All of the flavorful menu options are listed on our website for your convenience. It would be an honor to be given another chance to provide you with the stay you expected and deserve.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing hotel. The moment I walked in the fresh clean smell is the first thing I noticed. The only thing negative that I have to say about this hotel is, the hallways and elevator was freezing cold and they didn’t offer pancakes for breakfast. Other than that, great hotel!
Stayed 1 night in Feb 2024
Response from General Manager on Mar 1, 2024
Dear Christopher,It was our pleasure to host you at The Alexander, and we are delighted that our dedication to cleanliness impressed you. Your feedback regarding the temperature in common areas is gratefully received and will be shared with our leadership team. We would love a chance to earn that fifth and final rating star, so please revisit us for an even better experience!

10/10 Excellent

Khristine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Pedro

Liked: Cleanliness, amenities, property conditions & facilities
My stay was a good experience
Stayed 2 nights in Dec 2023
Response from General Manager on Feb 19, 2024
Dear Pedro,Thank you for your review. We're delighted you had an enjoyable visit! It was a pleasure having you here, and we hope you return soon.

8/10 Good

Matthew

Business traveler
Liked: Amenities, property conditions & facilities
Common areas are very nice, staff is great. Room was not very well cleaned, though, and I received a very early knock for housekeeping after a long night of travel. Not cool at all.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Matthew,Thank you for staying with us at The Alexander. We appreciate your feedback and are glad you found our common areas to your liking, along with our great team. However, we're disappointed to hear about the cleanliness issue in your room and the untimely housekeeping knock. Rest assured, we'll address these concerns with our team to ensure a smoother experience for future stays. We hope to have the opportunity to welcome you back and provide a more enjoyable visit.

6/10 Okay

Santo

Liked: Property conditions & facilities
I would say there has to be some adjusting to the room details it says “California King” on the rooms and that is not what you get. The representatives seem to have a hard time communicating as well. Waited 15 for valet and the representative asked me if I wanted to put my car in valet since it was an older car. That did not make me feel good at all.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Santo,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any confusion about the bed size and for any issues with the valet. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

10/10 Excellent

Raeleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean staff friendly and helpful
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Raeleen,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and the high standards of cleanliness we adhere to hit the mark for you. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

Floyd

Stayed 1 night in Feb 2024

10/10 Excellent

Detric

Liked: Cleanliness, amenities, property conditions & facilities
Great service. Nice bar and food. Walking distance from Pacers stadium.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 10, 2024
Dear Detric,Thank you for taking a moment to share your experience at The Alexander! We're delighted you thoroughly enjoyed your recent stay. Our team will be thrilled to know that they played a pivotal role in your experience with us, and we appreciate you mentioning our excellent amenities and fantastic location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

10/10 Excellent

David

Stayed 1 night in Feb 2024

10/10 Excellent

Katarzyna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Wynetka

Liked: Amenities
Staff, hotel and room was very nice
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 10, 2024
Dear Wynetka,We're excited to hear this! From our caring staff to our refreshing accommodations, we love what we offer at The Alexander, and we're thrilled you did, too. Come back anytime!

10/10 Excellent

Todd H

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was all around great. No negatives at all.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear ToddAs a valued guest, we want to thank you for submitting feedback. We are so happy to hear that you thought everything was great all around and that it all met your expectations! We are looking forward to seeing you again at The Alexander.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

6/10 Okay

David

Traveled with family
Liked: Cleanliness
Place has potential needs some updating.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 18, 2024
Dear David,It's disheartening to learn you had a poor experience with us, and we apologize for failing to hit the mark with you. Our team constantly seeks ways to improve and will keep your feedback in mind. Thank you for taking a moment to share your thoughts, and we hope you'll come back for a better overall stay.