At some point I am sure that this was a very nice hotel but it is clearly on the decline these days. When we arrived I was bringing my young grandchildren and we had lots of luggage to carry. Not so bad but the lobby was being waxed and polished so we had to step around the workers and over what seemed like an extraordinary number of power cords to get to the check in desk. The workers seemed oblivious to the hotel patrons trying to walk around them. The room is rather small with the bathroom much smaller than it should be. Also the bathroom is unvented which can present "problems" if you are not staying there alone. There were spiders in the bathtub when I checked in that I needed to remove and our tv remote was missing. It took over 30 minutes to get a new remote and the person who delivered it seemed upset they did not get a gratuity for bringing it to us and slammed the door on his way out. I do not give a tip for something that should have worked when I checked in. Any amenity will be an extra charge here from the $15 internet service to the $40 self parking fee. There are many other hotels in Indianapolis in the same price range and I will be trying one of the others when I return next month.
Comment from Hotel Management
Jan 5, 2017 by Hannah, Hotel Management
Thank you for bringing your experience to our attention. I’m sorry for the inconvenience caused by our hotel renovations. We do try our best to schedule the renovations at times that will be of as little inconvenience to our guests as possible. It is disappointing to read that your entire experience was not up to your standards, nor ours! We understand your level of frustration and will share your review with our management team so that we can make immediate improvements. We hope you will reconsider visiting with us again as we would love to go above and beyond your expectations and provide you with a better experience.