Well-Rated Here, But Incredibly Disappointing
Posted Feb 10, 2017
This hotel was incredibly disappointing, despite the seemingly positive reviews on this site. The room was dirty, hot, and failed to utilize its space well, leaving guests with no closet space of any kind. Both mattresses in our double queen room were stained in a manner consistent with the possible existence of bedbugs at one point, though I saw no additional evidence of the same. No matter how dramatically I adjusted the thermostat, the room was oppressively hot. The ceiling showed obvious water damage (on 2nd of 3rd floors). The walls were quite stained. The shower head, which was supposed to be "accessible" and wasn't, had a build-up on it and the tub was stained. Some tiles weren't caulked and the faucet had separated from the wall. There was a long, brown hair hanging from the dryer provided in the bathroom. The sheets were threadbare, ripped at every seam, and placed on the bed inside out. Virtually all of the linens were stained. At check-in, the front desk clerk wasn't rude, but wasn't particularly friendly, either. The morning clerk, who appeared to be a manager of some level, alternated between being pushy and distracted. The smell of the chlorine from the pool was abnormally overpowering to the extent that it made me consider avoiding the elevator (located near the pool). No one issue (aside from the mattress stains) would in and of itself warrant this rating, but taken in aggregate, they led to a frustrating and unpleasant stay. I would not recommend this hotel.