Ratings based on 1,523 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from fla

Convention

Posted Jun 5, 2017
The convention hall ac broke. 95 degrees. Under staffed. Ran out of beverages. Ran out of everything. Multiple people found bugs and roaches. In room service. Restaurant and food set for convention. Elevator sound like it was going break. Key cards only worked half the time. Prices to high. Ordered morning breakfast and wake up call. Neither happened. I would rather have lived in a tent at a McDonald's parking lot. It would have been cooler, cleaner and food would have been better. I'm still sick days after staying there
3 out of 5
by A verified traveler

Watch out for raising rate if you do not via exped

Posted Mar 16, 2017
This hotel is "ok". Initial staff was friendly. Upon checkout , things got worse. I had to wait for 5 minutes for someone to come to the desk at 8:50 am. Upon receiving bill, I was surprised that the rate was close to 75 usd more then advertise on Expedia. Staff was unapologetic and somewhat rude. Left a bad taste in my month.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback on your recent stay. We are happy to hear that our arrival staff was accommodating and are working to resolve the confusion with your rate. We hope for another opportunity to gain your patronage. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 13, 2017
We enjoyed our stay here. Staff was kind and Nicolino's restaurant was pretty good. Our shower had a little trouble draining so it pooled a tad in the bottom. We thought the bed was very comfortable.
Comment from Hotel Management
Mar 14, 2017 by akeaney@wyndhamindianapoliswest.com, Hotel Management
Dear Austin, Thank you for your review and for choosing the Wyndham Indianapolis. We are happy to hear about your great stay. We have sent your comment on the drain to our Building Service Manager to schedule a repair. We apologize for any inconvenience. Sincerely, Angela Kearney
2 out of 5
by A verified traveler

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing the Wyndham for your recent stay. We are sorry to learn that your stay did not exceed your expectations and look forward to the possibility of earning your confidence on a return trip, Sincerely, Angela Kearney
4 out of 5
by Karen

Posted Mar 6, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Karen, Thank you for choosing the Wyndham Indianapolis West. We appreciate your business and your review ranking and hope to see you again. Sincerely, Angela Kearney
1 out of 5
by A verified traveler

Total disaster!

Posted Mar 5, 2017 on Hotels
We ended up switching rooms 4 times after check in. We were given 2 rooms that were already occupied and one room with a leaking air unit. The roomed smelled musty and the staff never apologized for any of the inconvenience or offered any type of amends. We will never stay there again!
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Valued Guest, Please accept our apologies for the situation you described. We are very sorry to hear about your experience. We have shared your information with our department managers and have implemented a few changes based on your feedback. We are hopeful you may change your mind and give us another chance at gaining your confidence. Sincerely, Angela Kearney
5 out of 5
by Thomas

Handy location for visits to Indy.

Posted Mar 2, 2017 on Hotels
Booked it 15 minutes before we arrived, and we're glad that we did. We will be back!
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Thomas, The team at the Wyndham Indianapolis West appreciates your 5 star rating and comments. We are thrilled to hear that the location was ideal for your Indy visit and that you the hotel met your needs. We look forward to your return. Sincerely, Angela Kearney
4 out of 5
by Rachel

Posted Feb 28, 2017 on Hotels
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Rachel, Thank you for your rating on your recent experience. We appreciate your business and hope to be your host again soon. Sincerely, Angela Kearney
4 out of 5
by Joseph

Posted Feb 26, 2017 on Hotels
OK
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Joseph, Thank you for choosing the Wyndham for your recent stay. We hope to be your host again and to exceed your expectations for improved satisfaction in the future. Sincerely, Angela Kearney
3 out of 5
Recommended
for Everyone
by A verified traveler from Ma

DATED & NOISY

Posted Feb 26, 2017 on Orbitz
Noisy it was from the airplanes flying over. DATED and needs to be updated. Breakfast was our first meal and the last one. Restaurant is pricey and food was not good. STAFF they were friendly and easy to take with. Check in was quick.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback. We are happy to hear that our staff was friendly and provided a quick check in. We are disappointed that you found the restaurant expensive, with a competitive breakfast buffet priced at $10.95, including beverages. Though we have completed updates on over half of our guest rooms and recently installed corridor carpet, we are sorry to hear that you found the hotel to be dated. We do hope for your consideration in the future based on our competitive rates by staying in the airport area. Sincerely, Angela Kearney