Ratings based on 1,515 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Watch out for raising rate if you do not via exped

Posted Mar 16, 2017
This hotel is "ok". Initial staff was friendly. Upon checkout , things got worse. I had to wait for 5 minutes for someone to come to the desk at 8:50 am. Upon receiving bill, I was surprised that the rate was close to 75 usd more then advertise on Expedia. Staff was unapologetic and somewhat rude. Left a bad taste in my month.
Comment from Hotel Management
May 15, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback on your recent stay. We are happy to hear that our arrival staff was accommodating and are working to resolve the confusion with your rate. We hope for another opportunity to gain your patronage. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 13, 2017
We enjoyed our stay here. Staff was kind and Nicolino's restaurant was pretty good. Our shower had a little trouble draining so it pooled a tad in the bottom. We thought the bed was very comfortable.
Comment from Hotel Management
Mar 14, 2017 by akeaney@wyndhamindianapoliswest.com, Hotel Management
Dear Austin, Thank you for your review and for choosing the Wyndham Indianapolis. We are happy to hear about your great stay. We have sent your comment on the drain to our Building Service Manager to schedule a repair. We apologize for any inconvenience. Sincerely, Angela Kearney
5 out of 5
by Danielle Kumar from Wyndham Indianapolis West

Fecal matter in the toilet

Posted Feb 24, 2017 on Hotels
It was very pleasant. Except for the uncleaned bathroom.
Comment from Hotel Management
Mar 6, 2017 by General Manager, Hotel Management
Dear Ms. Kumar, Thank you for the 5 star rating and positive comment on your recent stay. We are sorry to hear about our error that was missed in the cleaning and inspection process and have shared your feedback with our management team to review procedures. We hope to see you again in the near future. Sincerely, Angela Kearney
4 out of 5
by Derrick

Posted Feb 24, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Derrick, Thank you for choosing the Wyndham. We hope to be your host again soon. Sincerely, Angela Kearney
4 out of 5
by A verified traveler

Posted Feb 23, 2017 on Hotels
Comment from Hotel Management
Mar 14, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing the Wyndham and for your 4 star ranking. We hope to see you again soon. Sincerely, Angela Kearney
3 out of 5
Recommended
for Everyone
by A verified traveler from fort wayne, in

Nice hotel for park and fly.

Posted Feb 16, 2017
Pros: Bed was great.
Cons: Bathroom and carpeting was dated.
Location: Airport was close, but little or no restaurants in the immediate area.
Made reservations day of stay after flight was delayed and getting in after midnight. Hotel shuttle was on time and drive was very nice. Hotel was appeared to be dated but the bed was very comfortable and checking and checkout went well.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Randy, Thank you for your feedback on your recent stay. We are happy to hear that your shuttle service was timely and friendly and the bed was comfortable. As we continue upgrades throughout the property we have noted your comments on areas of opportunity. Sincerely, Angela Kearney
2 out of 5
by A verified traveler

Posted Feb 12, 2017
Poor service, remote didn't work, phone didn't work, standing water in shower, etc
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Jeremiah, We are very sorry to hear about your experience and will identify your room for repairs. Please let us know if we can assist in any way. Sincerely, Angela Kearney
3 out of 5
by A verified traveler

Take this teview with a grain of salt

Posted Feb 9, 2017 on Hotels
Hotel had a computer outage that backed up checkin for several hours. Crowds of people in the lobby waiting. Hotel did not seem to have a good alternate checkin plan. Otherwise, just an ordinary hotel.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, We are very sorry that you experienced this system outage on the holiday weekend, causing delays in getting to your room. Though we have a contingency plan, reports to complete this were incomplete and did not support the information we needed. The experience allowed us to determine an alternate method of obtaining the data, though not in time to rectify this issue. Please accept our apologies. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice place to stay

Posted Feb 6, 2017
The staff was every friendly. Easy to get on highways to get around Indy.
Comment from Hotel Management
Feb 13, 2017 by akeaney@wyndhamindianapoliswest.com, Hotel Management
Dear Tom, Thank you for your feedback on your recent stay. We are happy to hear that our staff was friendly and that you enjoyed the convenience of our location. We hope to see you again soon. Sincerely, Angela Kearney
5 out of 5
by A verified traveler

Posted Feb 6, 2017 on Hotels
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing the Wyndham Indianapols West and for the 5 star review rating. We hope to be your host again soon. Sincerely, Angela Kearney