Lobby

Reviews of Wyndham Indianapolis West

3.5 out of 5
Wyndham Indianapolis West
2544 Executive Dr, Indianapolis, IN

Reviews

8.0

Very Good

Rating 10 - Excellent. 146 out of 326 reviews" "
Rating 8 - Good. 84 out of 326 reviews" "
Rating 6 - Okay. 44 out of 326 reviews" "
Rating 4 - Poor. 28 out of 326 reviews" "
Rating 2 - Terrible. 24 out of 326 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Melanie

Traveled with family
Disliked: Amenities
The lobby was freezing cold. The front desk group were Luke warm. The bartenders were great!!
Stayed 1 night in Jan 2024
Response from Mark on Mar 26, 2024
Thank you for taking the time to review our hotel. I apologize for the issues you encountered. I was happy to read that the bartenders were great. You can be confident that we will follow-up on your concerns. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would visit again.
Stayed 1 night in Mar 2024
Response from Mark on Mar 26, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind - i love the airport shuttle! They take you to the airport and bring you back, great service
Stayed 1 night in Mar 2024
Response from Mark on Mar 22, 2024
Thank you for your 5-STAR review of our hotel. Our people do make the difference. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024
Response from Mark on Mar 21, 2024
Thank you for your wonderful rating of our hotel. Our people do make the difference. We hope to be able to serve you again soon.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Cheryl

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Mark on Mar 20, 2024
Thank you for taking the time to review our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Shawniece

Liked: Amenities, property conditions & facilities
Wonderful staff included
Stayed 1 night in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for your 5-STAR review of our hotel. Our team does make the difference! We look forward to serving you again soon.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities
Elevators where extremely slow if they worked
Stayed 1 night in Mar 2024
Response from Mark on Mar 19, 2024
Thank you for your review of our hotel. Our Elevator modernization project should start in May of this year. We hope to see you back again in the near future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Caleb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice! The building and hotel room was very clean and staff was very good. There is security on the premises, which keeps me with peace in mind. We did stay on a busy weekend, so there was a lot of noisy stayers even during “quiet hours”, but other than that, our stay was perfect.
Stayed 2 nights in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for your nice review of our hotel. We look forward to hosting you again on a future trip to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Brittany

Traveled with partner
Disliked: Cleanliness, staff & service
The pictures make the location seem like it may be up to date, but it’s not. The first room we had was dirty and the bedding was ripped up terribly. Then we were moved to a second room with the same issue; so we figured this is just what they have to offer. The elevator are horribly old and barely work. They supposedly have a “Starbucks” but it’s ran by the front desk check in, not actual trained baristas. The onsite restaurant was horrible and the food was disgusting. I do not recommend this hotel!!! Also we paid more for a balcony and it was really dirty and there is no seating on it.
Stayed 3 nights in Mar 2024
Response from Mark on Mar 18, 2024
We apologize for the issues you encountered. We hope you give us the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Morgan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for taking the time to review our hotel. I am sorry that we did not meet and/or exceed your expectations. We hope to have the opportunity to do that in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

HEATHER, Indianapolis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Mar 2024
Response from Mark on Mar 18, 2024
Thank you for your 5-STAR review of our hotel. We hope to see you again soon.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Benjamin

Liked: Cleanliness, staff & service
Disliked: Amenities
My room was somewhat discordant, it was very modern design and even had usb plugs bedside, but then it had the oldest flat screen (768p), I have ever encountered, couldn't plug in my game-rig(no hdmi and no adapters), and for an airport hotel space, there isn't much around this place for entertainment.
Stayed 2 nights in Mar 2024
Response from Mark on Mar 4, 2024
Thank you for taking the time to review our hotel. We are scheduled to get new TV's installed in the next 60 days. We hope we have the opportunity to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Randall

Liked: Amenities
Place was real clean n very nice staff
Stayed 1 night in Mar 2024
Response from Mark on Mar 4, 2024
Thank you for taking the time to review our hotel. Our people do make the difference. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Brad

Stayed 1 night in Feb 2024
Response from Mark on Mar 20, 2024
Thank you for taking the time to review our hotel. We hope to be able to serve you again whenever your travels bring you back to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room (no carpet)!
Stayed 1 night in Feb 2024
Response from Mark on Feb 7, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Larissa, Dexter

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The photos on Expedia did NOT, in any way, represent the actual rooms. The rooms are severely outdated. There were no toiletries in the bathroom and the first room we were given had a broken toilet. The only nice things were the updated lobby and Starbucks in the hotel. I will not be staying there again.
Stayed 2 nights in Feb 2024

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service
the place was a bit small and busy. elevators didn't work right and the staff were a bit annoyed at something.
Stayed 1 night in Feb 2024
Response from Mark on Feb 6, 2024
I apologize for the issues you encountered. Our elevator modernization project is set to start next month. We hope to have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

Scott

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Teenagers milling hallways make noise late and dogs yapping down hall.
Stayed 4 nights in Jan 2024
Response from Mark on Feb 5, 2024
I apologize for the noise issues you encountered. We hope we will have the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Feb 5, 2024
Thank you for taking the time to review our hotel. We hope to see you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Juliana, Broomfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, nice staff.
Stayed 2 nights in Jan 2024
Response from Mark on Feb 2, 2024
Thank you for your very nice review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Jan 2024
Response from Mark on Feb 2, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again the next time your travels bring you back to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

2/10 Terrible

EunWoo

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel and parked my car in the hotel parking lot. When I came out the next day, I found that the car had been stolen. However, nothing was taken from the hotel. This is the worst service
Stayed 1 night in Jan 2024
Response from Mark on Jan 30, 2024
We apologize that your car was stolen but this is not a common occurrence at our property. Unfortunately, there is not much more than we can do for you than call the police. Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Deborah

Stayed 1 night in Jan 2024
Response from Mark on Mar 22, 2024
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again soon.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Tony

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Mark on Jan 29, 2024
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again soon.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities
Everything was fine. C
Stayed 1 night in Jan 2024
Response from Mark on Jan 25, 2024
Thank you for taking the time to review our hotel. I hope we will be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good recommendations from desk staff. Shuttle driver very courteous and professional.
Stayed 1 night in Jan 2024
Response from Mark on Jan 25, 2024
Thank you for your very nice review of our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Melisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark on Jan 25, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

6/10 Okay

perry

Business traveler
Liked: Staff & service
Very noisy property. Hot water only got luke warm.
Stayed 1 night in Jan 2024
Response from Mark on Jan 18, 2024
Thank you for taking the time to review our hotel. I apologize for the noise and hot water issues. We are currently renovating our restaurant and some guest rooms in the back of the hotel. We hope you will give us an opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Hollyn

Traveled with family
.
Stayed 1 night in Jan 2024
Response from Mark on Jan 15, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and bar and restaurant!
Stayed 1 night in Jan 2024
Response from Mark on Jan 13, 2024
Thank you for your wonderful review of our hotel and restaurant. We look forward to serving you again soon.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Mark on Jan 12, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again on a return trip to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Keyahnia

Stayed 1 night in Dec 2023
Response from Mark on Jan 8, 2024
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Mark ParnellaGeneral Manager

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Mark on Jan 22, 2024
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again whenever your travels bring you back to the Indianapolis area.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Dylan

Stayed 1 night in Dec 2023
Response from Mark on Feb 2, 2024
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again in the future.Mark ParnellaGeneral Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mark on Dec 18, 2023
Thank you for your 5-STAR review of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEEDS ATTENTION
We got locked out the last day. Our tub was horribly dirty. Theres was blood in bed and all they offered us was some new sheets and a roach by elevator entrance. Starbucks alwsys closed.
Stayed 2 nights in Dec 2023
Response from Mark on Dec 18, 2023
We apologize for the issues you encountered. That is not the norm for our hotel. We hope you give us the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Matthew

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean
Bathroom wasn’t properly cleaned after previous guest. Urine all over the toilet seat and body hairs all over the tub base. Pretty gross.
Stayed 1 night in Dec 2023
Response from Mark on Dec 18, 2023
We apologize for the issues you encountered. Cleanliness complaints are very rare at our hotel. We hope you will give us the opportunity to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

brian

Business traveler
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark on Dec 14, 2023
Thank you for your wonderful rating of our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark on Dec 11, 2023
Thank you for your 5-STAR review of our hotel. We look forward to hosting you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

ARSHAD

Response from Mark on Feb 7, 2024
Thank you for taking the time to review our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

pati

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay but need to provide better tp- one ply is terrible
Stayed 1 night in Dec 2023
Response from Mark on Dec 6, 2023
Thank you for taking the time to review our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Kenna

Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
Thank you for taking the time to review our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Marissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
We apologize for any issues you encountered. We hope you will give us a chance to give you a much better experience in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and comfortable. The Starbucks downstairs was an added bonus! The staff was friendly, and check in was quick. We would happily stay here again!
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
Thank you for your very nice review of our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was very nice the staff was excellent there was a little issue but the staff took care of it and the rest of my day was just perfect I really appreciate it. Pat🙂👍
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
Thank you for your nice review of our hotel. Our people do make the difference. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody was at the coffee shop so couldn’t get that.
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
Thank you for taking the time to review our hotel. We look forward to serving you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Mark on Dec 7, 2023
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Sherry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
Thank you for your 5-STAR review of our hotel. We hope to be able to serve you again soon.Sincerely,Mark ParnellaGeneral Manager

4/10 Poor

Sarah

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
We apologize for any issues you encountered. We hope to have a chance to better serve you in the future.Sincerely,Mark ParnellaGeneral Manager

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mark on Dec 5, 2023
Thank you for your "10" rating of our hotel. We hope to have the opportunity to serve you again in the future.Sincerely,Mark ParnellaGeneral Manager