Ratings based on 45 Verified Reviews

3.5 out of 5
25% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from KC, KS

Posted Dec 11, 2017
Pros: Quick check in
Cons: Update room decor Add shuttle service to airport.
Location: Close to airport. Disappointed shuttle was not available.
Got in very late. Used the front desk to contact staff. Clear instructions to do so. Attendant very quickly responded.
3 out of 5
by A verified traveler from Ohio

Posted Dec 4, 2017
I have stayed in several hotels in the Indianapolis area and this was by far the worst and cost the most money. I will never stay at this hotel ever again. The bed fell apart. The curtains were moving from the wind coming in the windows and they were closed...the heating and cooling device was coming apart.
Comment from Hotel Management
Dec 6, 2017 by Hotel Management, Hotel Management
David, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We have shared your feedback with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
2 out of 5
by A verified traveler from indianapolis

Poorly trained, never again

Posted Nov 17, 2017
It took 40 min for the guy in front of me and then myself to get checked in. She then want to double charge me. There was no coffee at 8:00am & they only offer oat meal packets for breakfast. Never again
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
2 out of 5
by RAMESH

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Ramesh, thank you for being our guest. We sincerely apologize for your disappointing stay and regret the inconvenience caused. We hope you will consider a future visit as we would welcome the opportunity to regain your trust in us. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 26, 2017 on Hotels
Clean, with friendly service at the desk. The distance to downtown Indianapolis did result in additional travel expenses, so it's probably better if you are traveling by car. Our shower was clean, but the controls were very touchy.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our friendly team and comfortable suites. We look forward to welcoming you back soon! Sincerely, General Manager
4 out of 5
by Trava

Posted Aug 23, 2017 on Hotels
Comment from Hotel Management
Aug 25, 2017 by Manager, Hotel Management
Trava, thank you for sharing your complimentary rating. We appreciate you choosing Extended Stay America and hope to host you again soon. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Aug 22, 2017 on Hotels
Comment from Hotel Management
Aug 24, 2017 by Manager, Hotel Management
Thank you for visiting us. We are pleased you had an overall nice time being with us. However, please accept our apologies for not meeting your expectations. I hope you will give us another chance to impress you on your next trip. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 21, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Manager, Hotel Management
Thank you for your four-star feedback. We are delighted we met your expectations at Extended Stay America and look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
3 out of 5
by Laura

Okay

Posted Aug 20, 2017 on Hotels
Room was not all that clean, dirty hand towel laid out as clean, comforter was very thin. Was ok for an overnight that we needed. The area was not very nice though, but sketchy.
Comment from Hotel Management
Aug 22, 2017 by Manager, Hotel Management
Laura, thank you for choosing our hotel. We are sorry for the cleanliness issues you experienced while you were here. I have addressed this matter with the head of our Housekeeping Department and housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
5 out of 5
by Randy

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017 by Manager, Hotel Management
Randy, thank you for sharing your perfect rating. We appreciate you choosing Extended Stay America - Indianapolis - Airport - W. Southern Ave and hope to host you again soon. Sincerely, General Manager