Ratings based on 50 Verified Reviews

3.5 out of 5
30% of guests recommend
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

My stay

Posted Jan 9, 2018
Overall the stay was satisfactory. There was no ice chest nor dishware, and the sofa bed was broken. However, the staff was friendly and room was clean.
Comment from Hotel Management
Jan 10, 2018 by Hotel Management , Hotel Management
Thank you for taking the time to share your feedback. We are pleased your overall stay with us was comfortable, but we are sorry for the inconvenience you experienced while here. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Alright for the price.

Posted Dec 14, 2017
Location: Too close to the highway but close to everything
Major issue were the windows, it was like there was none and the bed was right by it. I had to ask for 2 extra blanket because the first night I froze. Other than that, having a full kitchen was nice. Bathroom wasn't the cleanest and the whole room smelled because previous tenant cook something and I guess they should have left the window open for freshening between the 2. And it's real close to the highway so a bit hard to sleep
Comment from Hotel Management
Dec 15, 2017 by Hotel Management, Hotel Management
Thank you for being our guest. We are glad to know you loved the convenience of our location and found us to be of good value in the area. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from KC, KS

Posted Dec 11, 2017
Pros: Quick check in
Cons: Update room decor Add shuttle service to airport.
Location: Close to airport. Disappointed shuttle was not available.
Got in very late. Used the front desk to contact staff. Clear instructions to do so. Attendant very quickly responded.
Comment from Hotel Management
Dec 12, 2017 by Hotel Management , Hotel Management
Jim, we appreciate you taking the time to review your stay at [hotel name], and we are especially glad you enjoyed our service. We are fortunate to have a dedicated team of professionals, and we are happy to know our Front Desk team took great care of you. We hope you will choose us on your next trip to the city! Sincerely, Hotel Management
3 out of 5
by A verified traveler from Ohio

Posted Dec 4, 2017
I have stayed in several hotels in the Indianapolis area and this was by far the worst and cost the most money. I will never stay at this hotel ever again. The bed fell apart. The curtains were moving from the wind coming in the windows and they were closed...the heating and cooling device was coming apart.
Comment from Hotel Management
Dec 6, 2017 by Hotel Management, Hotel Management
David, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We have shared your feedback with the appropriate individuals within our organization in an effort to improve our service and facilities moving forward. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
2 out of 5
by A verified traveler from indianapolis

Poorly trained, never again

Posted Nov 17, 2017
It took 40 min for the guy in front of me and then myself to get checked in. She then want to double charge me. There was no coffee at 8:00am & they only offer oat meal packets for breakfast. Never again
Comment from Hotel Management
Nov 19, 2017 by Hotel Management , Hotel Management
We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
5 out of 5
by Steven

Posted Oct 17, 2017 on Hotels
Comment from Hotel Management
Oct 19, 2017 by Manager, Hotel Management
Wow - Steven, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by Robert

Posted Sep 25, 2017 on Hotels
Comment from Hotel Management
Sep 27, 2017 by Manager, Hotel Management
Robert, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
5 out of 5
by William

Posted Sep 18, 2017 on Hotels
Comment from Hotel Management
Sep 20, 2017 by Manager, Hotel Management
William, thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, General Manager
2 out of 5
by RAMESH

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017 by Manager, Hotel Management
Ramesh, thank you for being our guest. We sincerely apologize for your disappointing stay and regret the inconvenience caused. We hope you will consider a future visit as we would welcome the opportunity to regain your trust in us. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 26, 2017 on Hotels
Clean, with friendly service at the desk. The distance to downtown Indianapolis did result in additional travel expenses, so it's probably better if you are traveling by car. Our shower was clean, but the controls were very touchy.
Comment from Hotel Management
Aug 28, 2017 by Manager, Hotel Management
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our friendly team and comfortable suites. We look forward to welcoming you back soon! Sincerely, General Manager