Ratings based on 1,389 Verified Reviews

3.7 out of 5
72% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Inexpensive hotel with all the basics.

Posted Aug 10, 2017
Pros: The staff.
Cons: The facilities are due for remodeling.
Location: Close to airport, speedway, and easy access to I-465. Nothing within walking distance - if you want that, stay downtown.
The staff is friendly and helpful - top notch. The facilities need updating -- 10 to 15 feet of baseboards were missing in the hallway, and the bathtub had an uneven and squishy bottom. The AC did not cool adequately -- room felt humid. Lighting in the hallway was poor.
Comment from Hotel Management
Aug 15, 2017 by Terri, Hotel Management
Thank you for taking the time to leave your comments. Your kudos to the staff are greatly appreciated. I am pleased to report that the corridor carpeting is being replaced, hence the baseboards missing in places where the walls were being prepped for baseboard replacement. Other updates inside the rooms will be ongoing throughout the year as well. Rest assured your comments will be shared with the staff and we will do our best to continue to provide great service and improve the facilities.
2 out of 5
by A verified traveler from nashville

Posted Jul 30, 2017
Old hotel in poor physical condition. Poor choices for breakfast.
Comment from Hotel Management
Jul 31, 2017 by Terri, Hotel Management
I am sorry your stay with us was not a pleasant one. I am pleased to report that we have already started the process of replacing the hallway and stairwell carpet throughout the building and more updates throughout the year. We are dedicated to doing all we can to provide a great stay for all of our guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Volume on remote not working Microwave didn't work

Posted Jul 29, 2017
Pros: The staff was very friendly and helpful
Cons: Update the common areas in the facility. and maybe add some different options for the continental breakfast
Location: There's not much nearby, The Racetrack is very close. The Library restaurant next door is a must for dinner.
The hotel seems to need some remodeling. The hallway carpet is badly in need of replacement. I hope they take care of this soon. Otherwise this is a very nice hotel
Comment from Hotel Management
Jul 31, 2017 by Terri, Hotel Management
Thank you very much for the kudos to the staff. And I am excited to be able to say that new hallway and stairwell carpeting has already started to be installed. I hope to see you on a future stay to experience the improved looked!
1 out of 5
by A verified traveler

Close to airport VERY and very dated hotel.

Posted Jul 23, 2017
Pros: The staff was friendly
Cons: New carpet. New bathtub. Cleaner grout in the tub shower,
Location: Near airport.
I book this based on the 3.9 star reviews. I travel for business and this was the most outdated hotel AND overrated hotel I've ever stayed at. The minute you enter it smells of stale smoke. The carpets are terribly stained and gross. I walked up to the second flood towards my room and on the second floor landing the carpet has huge stains. Then walked down the hall to my room, carpet had so many stains it was gross. It seems the carpet was original to when the hotel was build. It does appear that are trying to replace sections but too late. My bathtub was rusting around the drain. There were black spots in the grout. I will never stay a this LaQuinta again. It is WAY overrated. The only this going for it, is the friendly staff.
Comment from Hotel Management
Jul 29, 2017 by Terri, Hotel Management
I am very sorry your experience with us was not a pleasant one. While we do appreciate the kudos for the friendly staff, we are disappointed that your room was not up to par. We have completed the hallway carpet installation on the second floor of our building and the stairwell carpet and first floor will be completed within the month. We are looking forward to more updates in the rooms as well. Rest assured we are working hard to make you and all future guests happy.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bedford, VA

Good location, near airport

Posted Jul 17, 2017
Comfortable bed, good shower, fitness room, pool...good breakfast. All great things for a business traveler.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thanks for choosing La Quinta Inn for your recent stay! Your positive comments will be shared with our team, and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2017
The staff was very accommodating to our large group.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Thanks for choosing La Quinta Inn for your recent stay! Your positive comments will be shared with our team, and we hope to see you again soon!
1 out of 5
by A verified traveler from indianapolis

Never again!

Posted Jul 8, 2017
Filthy smelly rooms. Spongy nAsty carpet! Convenient location and inexpensive, but we will not stay here again
Comment from Hotel Management
Jul 12, 2017 by General Manager, Hotel Management
Thanks for your feedback about our La Quinta Inn. We’re sorry the hotel didn’t meet your expectations. We’ll share your comments with our staff so that we may improve our operation and prevent similar situations from happening to other travelers. We appreciate you sharing your feedback with our team. We hope you’ll once again choose La Quinta Inn for your lodging needs.
3 out of 5
by A verified traveler from Kansas

Hotel needs Disappointed

Posted Jul 4, 2017
Pros: Nothing
Cons: Everything
Location: Near the airport and speedway.
Hotel needs renovation. Breakfast selections very limited.
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
I appreciate you taking the time to tell us about your experience at La Quinta Indianapolis - Airport / Executive Drive. Your satisfaction and continued trust in La Quinta Inn are our top priorities. I look forward to showing you that we’re working hard to make sure each visit meets your expectations and our high standards. Thanks again for your time, and we look forward to seeing you again soon.
2 out of 5
by A verified traveler from Mass

Low end hotel

Posted Jun 27, 2017
Staff was friendly but hotel was run down and not cleaned very well. Breakfast was meager with little selection and less room.
Comment from Hotel Management
Jun 29, 2017 by General Manager, Hotel Management
We've received your comments regarding your recent stay at La Quinta Inn. We're sorry for the issues you encountered and appreciate you taking the time to write of your experiences. We've definitely got some training opportunities at this hotel and your feedback will help us correct these issues with our team.
3 out of 5
by A verified traveler from B - Indianapolis

Care of room

Posted Jun 27, 2017
First whole day there NOTHING WAS DONE TO OUR ROOM, AND WE DID.not have the Do Not Disturb sign on the door. Next day we only had one bath towel. Also no info on our stay at arrival! Went through Expedia. Probably not your fault.
Comment from Hotel Management
Jul 3, 2017 by General Manager, Hotel Management
We've received your comments regarding your recent stay at La Quinta Inn. We're sorry for the issues you encountered and appreciate you taking the time to write of your experiences. We've definitely got some training opportunities at this hotel and your feedback will help us correct these issues with our team.