Ratings based on 947 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good place to stay on a long trip.

Posted Jul 17, 2017
We stopped here on a long trip. We upgraded to a bed and couch in our room for a small amount, and it helped a lot for de-stressing after a long drive. The couch actually ended up being this weird 1-person window seat with the AC/heater underneath, but it wasn't bad and getting an unexpected jacuzzi suite for no extra charge made up for it. Bed was comfy, even considering how tired we were that night. There was some broken decor, but the manager seemed aware of it and simply had not had time to fix it. The place was clean and the staff were friendly. Saw some restaurants nearby, and there's a next door diner. Free breakfast was good overall with a decent variety, but the biscuits and gravy were not hot so check it out before you commit to a plate! Good experience with everything else, though: room, food, and service. Would definitely stay here again on the next trip.
Comment from Hotel Management
Jul 18, 2017 by Front Desk Manager , Hotel Management
Thank you so much for taking the time to complete our online survey. We appreciate your valuable feedback and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay for the price

Posted Jul 11, 2017
Nice stay, don't come there for the breakfast, comfortable clean and super nice customer service
Comment from Hotel Management
Jul 14, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to write a review. We apologize for not being able to exceed your expectations regarding the breakfast area. We appreciate your valuable feedback.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel on Rockville Road in Indianapolis, Indiana

Posted Jul 9, 2017
Great experience ! The room was very clean and the sheets were very soft
Comment from Hotel Management
Jul 9, 2017 by Front Desk Manager, Hotel Management
Thank you for completing our online survey. We are glad to read such a nice review and we hope to see you again soon!
3 out of 5
by A verified traveler

Posted Jul 7, 2017
The hotel staff was nice. The carpet needs a steam clean. Our comforter was ripped and so was the cover. There were spots from a spill in the elevator and even after the overnight, they still were not cleaned up. The breakfast was minimal and the floors were not clean. The TV was also hard to operate and that's a super unusual thing to say. Just an odd visit.
Comment from Hotel Management
Jul 14, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for not being able to meet your expectations. I hope you would give us another chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Great value! Super friendly staff.

Posted Jun 29, 2017
I arrived later in the evening than planned, found a parking spot in the well-lit lot, and was greeted by a super friendly guy who explained to me all the important stuff while getting me the room key in a speedy fashion. Although I didn't partake in the continental breakfast the next morning, it appeared to be plentiful. Would be happy to stay here the next time I'm in town.
Comment from Hotel Management
Jun 30, 2017 by Front Desk Manager , Hotel Management
Thank you for your recent stay at Microtel Inn and Suites. We appreciate your feedback and your nice words about the staff and facility. Hope to see you again soon on your next visit to Indy!
2 out of 5
by A verified traveler from Lancaster, PA

Rooms were clean. Breakfast was terrible.

Posted Jun 25, 2017
The hotel is fairly new, staff was helpful but the breakfast was bad. The coffee comes out of a machine, the cereal choices are very poor, the pancake machine is a joke and the juice is a sugary blend. The carpet in staircase was never vacuumed because the same crushed cookie was there for three days. Just needs better management.
Comment from Hotel Management
Jun 26, 2017 by Guest Relations Manager , Hotel Management
Thank you for taking the time to write such a valuable feedback. We apologize for the inconveniences you experienced on your recent stay. I've had a serious conversation with my housekeeping staff to make sure we manage these type of situations differently. We always desire for your stay to be fantastic and it's regretful for us that this was not the case. Hope you would give is the chance to provide you with a better service!
5 out of 5
by A verified traveler from delavan wi

quiet clean safe

Posted Jun 6, 2017
Pros: security free reading books in lobby
Location: cionvention straight down rockville rd easy no turns
great rest. next door with free music. great security doors locked always used card
Comment from Hotel Management
Jun 7, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We are glad to hear such nice comments regarding the location and security. Your time is appreciated and we hope to see you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay for the price

Posted Jun 1, 2017
Nice place to stay this staff was really nice and very helpful would stay there again I would recommend it to friends and family
Comment from Hotel Management
Jun 1, 2017 by Front Desk Manager, Hotel Management
Thank you so much for taking the time to complete our online survey. We are glad to hear such nice words about our premises and helpful staff. Hope to see you again soon!
3 out of 5
Recommended
for Everyone
by A verified traveler from indy

Nice hotel

Posted May 29, 2017
The hotel by it self is ok, it is not bad but the house scipn is not clean properly .
Comment from Hotel Management
Jun 1, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We appreciate your feedback and we hope to see you again soon on your next visit to Indy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2017
We were here for graduation and was a great hotel for our stay!
Comment from Hotel Management
May 22, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We are glad to hear about your recent stay and we hope to see you again soon!