Ratings based on 1,016 Verified Reviews

4.0 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from pittburgh pa

Posted Nov 19, 2017
Clean and comfortable beds and pillow. Great nights sleep.
1 out of 5
by A verified traveler from Houston

Frightening place

Posted Nov 12, 2017
Pros: 0
First of all there was nobody at the check in desk and nobody answered the phone. The carpets were so old they were slick. The room smelled of smoke and urine. Odd people milling about was disconcerting.
Comment from Hotel Management
Nov 14, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for not being able to meet your expectations during your recent stay. I've had a serious conversation with my staff to ensure this type of situation would not repeat again. Your feedback is very important to us. We hope to see you again so we can have the chance to provide you with a superior experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from IN

Nice hotel for reasonable price

Posted Nov 9, 2017
Pros: Price, comfort
Cons: Toilet seats kind of nasty
Location: Location great for husband in hospital, zoo , colts game, downtown Indy, airport
Very comfortable bed, love window seat, very clean, restaurant next door
Comment from Hotel Management
Nov 9, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to write a review, your feedback is very important to us. We hope to see you again on your next visit to Indy.
4 out of 5
Recommended
for Everyone
by A verified traveler

2 night stay

Posted Nov 8, 2017
Hotel was located 12 miles to IND airport and only 2 exits away. Close to interstate and everywhere we were traveling to. Hotel guest next to us woke us numerous times on the first night. Called the staff and they apologized and solved the problem quickly. Nice stay for a reasonable rate.
Comment from Hotel Management
Nov 9, 2017 by Front Desk Manager , Hotel Management
Thank you for completing our survey. We appreciate your nice words and we hope to see you again on your next visit to Indy.
4 out of 5
by A verified traveler from Chicago

Good for short stay

Posted Nov 7, 2017
Pros: clean room and well lit
Cons: outside needs better housekeeping, lots of empty cups and cigarette butts in planters and ground.
Location: close to airport, short quick drive into Indy.
In town for a show and stayed one night. Nice clean room and brightly lit!
Comment from Hotel Management
Nov 9, 2017 by Front Desk Manager, Hotel Management
Thank you for taking the time to write a review. I appreciate your nice words regarding our clean rooms, your feedback is very important to us. We hope to see you again on your next visit to Indy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 6, 2017
It was good. We have stayed there a couple other times. There was toothpaste on the bathroom wall but everything else seemed clean.
Comment from Hotel Management
Nov 6, 2017 by Front Desk Manager, Hotel Management
Thank you for taking the time to complete our online survey. We appreciate your nice words and we hope to see you again on your next visit to Indy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Shuttle Service Poor

Posted Oct 31, 2017
Notified hotel of late arrival (11:30 pm). They confirmed shuttle would be available. Called Hotel at 11:45 pm, no answer. Luckily had rental car available for balance of week in Indianapolis.
Comment from Hotel Management
Nov 4, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our online survey. We apologize for the inconvenience you experienced with the shuttle service. I had a serious conversation with my Front Desk staff to ensure this type of situation would not repeat again. Once again we appreciate your valuable feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler from LA CA

Bare minimum w/ comfy bed

Posted Oct 23, 2017
Just passing through, stayed 1 night. The room is the bare minimum, nice size bathroom but no counter space. Small TV high up the wall. Bed and pillows are soft and comfy, we got good sleep.
Comment from Hotel Management
Oct 26, 2017 by Front Desk Manager, Hotel Management
Thank you for taking the time to complete our online survey, we hope to see you again on your next visit to Indy.
4 out of 5
by A verified traveler from San Diego

Posted Oct 23, 2017
Cons: Better description of name of hotel. It is a bit misleading since is not by the airport
Location: Location is not central and not much to do nearby unless you have a car.
Personnel courteous, friendly and very helpful. Shuttle service is very good and punctual. It would have been better if it was also provided to go into town.
Comment from Hotel Management
Oct 23, 2017 by Front Desk Manager , Hotel Management
Thank you for taking the time to complete our survey. We appreciate your valuable feedback and we hope to see you again on your next visit to Indy.
5 out of 5
Recommended
for Everyone
by A verified traveler from indianapolis, indiana

:):) pleasantly surprised

Posted Oct 22, 2017
Very clean and well kept. Staff was really nice and had a really large well stocked breakfast area. Room was clean and well kept.
Comment from Hotel Management
Oct 22, 2017 by Front Desk Manager, Hotel Management
Thank you for taking the time to complete our online survey. We are glad to know you were able to enjoy our accommodations and we appreciate your nice words regarding the breakfast area. Hope to see you again soon!