Ratings based on 1,595 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted Nov 14, 2017
Pros: in-house restaurant was very good and so convenient on a rainy, cold night/ Staff person checking us in was great and fast.
Cons: The tub was quite high for an older person, and there was no safety bar to hold onto when getting in and out of the tub. The shower curtain not great
Location: all that we cared about was the airport and the shuttle service.
We had a delightful dinner, a pleasant evening watching our favorite TV shows, and a restful sleep. My daughter then caught the shuttle to the airport the next morning. The driver was pleasant and efficient.
Comment from Hotel Management
Nov 16, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your experience on your recent stay. We are happy to hear that the restaurant,reception desk staff and shuttle driver were positive points of your stay. We are sorry to hear that the tub was too high. Please note that we have other room options that accommodate 2 beds and are equipped with showers only. We appreciate your business and hope to see you for a future flight need or visit to the Indy area. Sincerely, Angela Kearney
3 out of 5
by A verified traveler

Posted Nov 11, 2017
Mattress is very worn, curves in badly. Keycards from last occupants were still on dresser. Trash on floor. Good down blankets and pillows. Shower had good pressure. Customer service was nice. Good location.
Comment from Hotel Management
Nov 15, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your feedback on your recent stay and are hopeful you reported the mattress upon your departure. Due to survey anonymity, we can not identify the room with your name and would like to address this as soon as possible. We are happy to hear the staff was nice and that location and shower pressure were positive experiences. We hope to see you again. Sincerely, Angela Kearney
3 out of 5
by A verified traveler

Posted Nov 9, 2017
Cons: The equipment in the workout room needs to be updated.
Overall good, but the staff working the lobby breakfast are were slow, unfriendly and really could care less about being helpful.
Comment from Hotel Management
Nov 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback on your recent stay. We have recently ordered new equipment for our Fitness center, which is expected to arrive in coming weeks. We have forwarded your comments to our management team regarding the café staff to address the lack of helpfulness you described. We hope for your return to improve your satisfaction levels on a future stay. Sincerely, Angela Kearney
3 out of 5
by A verified traveler

Just OK

Posted Nov 8, 2017
I felt this hotel was average and disappointed in the upkeep. I would probably not stay here again. Several other teachers stayed here as well and we all felt the same. The bed was adequate but the room was loud.
Comment from Hotel Management
Nov 13, 2017 by general manager, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback on your recent stay. We are disappointed to learn that you may not return based on your experience but we will review our preventative maintenance and inspection program to address any weaknesses. We hope for an opportunity to gain back your confidence in our facility. Sincerely, Angela Kearney
4 out of 5
by A verified traveler

In town for business

Posted Nov 1, 2017
I was in town to make some sales calls for the day. The hotel was nice and in a convenient location...so nice that I extended my trip by a day.
Comment from Hotel Management
Nov 13, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing the Wyndham Indianapolis West and for your feedback on your stay. We are happy to hear that the hotel was so nice that you extended your stay. We hope to be your host again for a future visit. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati

Nice Place

Posted Oct 30, 2017
The bed was a bit soft... Otherwise I had no problem...love you can make your room warm or cool and the shower was cool to as hot as I wanted. Was at the conference room..very nice.
Comment from Hotel Management
Nov 2, 2017 by General Manager, Hotel Management
Dear cat lady, Thank you for your comments of your recent stay . We appreciate your business and feedback. We are happy to hear that you enjoyed the temperature setting options of your guest room and shower. It is good to know that you enjoyed our conference center and that your event space met your expectations. We are sorry to hear about your bed and can make adjustments if it is an issue in the future. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Awesome bed! Allowed us late check in because we got married and reception didn't end until late.
Comment from Hotel Management
Oct 18, 2017 by General Manager, Hotel Management
Dear Newlywed, Thank you for choosing the Wyndham for your stay after your special day. We appreciate your business and feedback. We are happy to hear that our staff accommodated your needs with your arrival and that you enjoyed the bed. We hope to see you again for a future stay. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

No coffie

Posted Oct 9, 2017
There was no complementary coffee in the morning. Very disappointed
Comment from Hotel Management
Oct 17, 2017 by General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing the Wyndham Indianapolis West. We are sorry to disappoint you. We offer complimentary Wolfgang Puck coffee in our guest rooms and our cafe features Starbucks coffee products for purchase 24 hours a day. We hope you may consider us for a future stay. Sincerely, Angela Kearney
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for the price

Posted Oct 9, 2017
There wasn’t anything spectacular about this hotel but nothing wrong either. The staff was friendly and the room was comfortable. No mini fridge in the room was weird, and a little inconvienient. Its a great hotel for the money.
Comment from Hotel Management
Oct 17, 2017 by General manager , Hotel Management
Dear Valued Guest, Thank you for sharing your comments on your recent experience. The staff of Wyndham Indianapolis West appreciates your business and 5 star review rating. We are thrilled to learn that the hotel was a great value for price paid, as we do our best to position ourselves competitively and provide clean accommodations with friendly service. Please note that we have multiple rooms with mini fridges. We have reviewed your comments with our team to ensure these rooms are offered, as available in the future. We hope to be your host again. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Late check in....early departure Need room because of family member medical emergency
Comment from Hotel Management
Oct 17, 2017 by General manager , Hotel Management
Dear Valued Guest, We are sorry to hear of your emergency and hope the hotel experience was stress free and convenient to your desired destination. We hope to be your host under better circumstances in the future. Sincerely, Angela Kearney