Ratings based on 1,572 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 12, 2017
Awesome bed! Allowed us late check in because we got married and reception didn't end until late.
Comment from Hotel Management
Oct 18, 2017 by General Manager, Hotel Management
Dear Newlywed, Thank you for choosing the Wyndham for your stay after your special day. We appreciate your business and feedback. We are happy to hear that our staff accommodated your needs with your arrival and that you enjoyed the bed. We hope to see you again for a future stay. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

No coffie

Posted Oct 9, 2017
There was no complementary coffee in the morning. Very disappointed
Comment from Hotel Management
Oct 17, 2017 by General Manager , Hotel Management
Dear Valued Guest, Thank you for choosing the Wyndham Indianapolis West. We are sorry to disappoint you. We offer complimentary Wolfgang Puck coffee in our guest rooms and our cafe features Starbucks coffee products for purchase 24 hours a day. We hope you may consider us for a future stay. Sincerely, Angela Kearney
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel for the price

Posted Oct 9, 2017
There wasn’t anything spectacular about this hotel but nothing wrong either. The staff was friendly and the room was comfortable. No mini fridge in the room was weird, and a little inconvienient. Its a great hotel for the money.
Comment from Hotel Management
Oct 17, 2017 by General manager , Hotel Management
Dear Valued Guest, Thank you for sharing your comments on your recent experience. The staff of Wyndham Indianapolis West appreciates your business and 5 star review rating. We are thrilled to learn that the hotel was a great value for price paid, as we do our best to position ourselves competitively and provide clean accommodations with friendly service. Please note that we have multiple rooms with mini fridges. We have reviewed your comments with our team to ensure these rooms are offered, as available in the future. We hope to be your host again. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Late check in....early departure Need room because of family member medical emergency
Comment from Hotel Management
Oct 17, 2017 by General manager , Hotel Management
Dear Valued Guest, We are sorry to hear of your emergency and hope the hotel experience was stress free and convenient to your desired destination. We hope to be your host under better circumstances in the future. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler from Algonquin, IL

Nice and good location for need.

Posted Oct 8, 2017
Rooms a bit out dated. Bed good but all furniture is do for upgrade... loved lobby area...
Comment from Hotel Management
Oct 17, 2017 by General manager , Hotel Management
Dear David, Thank you for choosing the Wyndham. After completing our lobby and meeting space renovation, we have upgraded over 60% of our guest rooms and the corridor carpeting. We have plans to continue our updates until completed. We are happy to hear our location met your needs and the bed and lobby were good. We hope to see you again for a future stay. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

Nice hotel easy accessible off interstate

Posted Oct 2, 2017
We stopped here for just one night. Looking for a reasonable priced hotel that was not too off the interstate. Hotel was clean and check in was quick. I was disappointed that breakfast was not included in price but that was my fault for not looking to closely (other Wyndham hotel on Northwest side of Indianapolis does include breakfast). I was looking between the two and overlooked that detail. I would stay here again when traveling through Indiana. On a side note their elevator does not mess around - once it closes it is off really quickly.
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Dear Martha, On behalf of the staff of the Wyndham Indianapolis West, I thank you for your feedback on your recent stay. We appreciate your business and learning more on how we may improve. We are happy to hear the room was clean and check in was quick. Though several of our sister select service properties do include breakfast, the full service Wyndham Hotels & Resorts brand does not. Our brand features food and beverage for 3 meal periods, a lounge and banquet accommodations, all prepared by a skilled culinary team. We also feature a lounge, which is not offered in select service brand options. We do offer value packages that include breakfast at competitive pricing and hope you may consider this option in the future. Sincerely, Angela Kearney
2 out of 5
by A verified traveler from North Carolina

Shabby hotel.

Posted Sep 29, 2017
Cons: Total renovation.
Hotel is shabby and in bad need of renovations. Damaged sheetrock with shoddy repairs. The thermostat in the room did not work properly, the fan ran all time. Towel were worn out and some were actually tattered. I do not recommend this hotel.
Comment from Hotel Management
Oct 3, 2017 by General Manager, Hotel Management
Dear Steve, On behalf of the staff of the Wyndham, please accept our apologies for not meeting your expectations. We are disappointed to hear that much of our hard work to improve our lobby, guest corridors, meeting space and over half of our guest rooms is overcome by the areas we are striving to complete. We hope for another opportunity to gain your patronage. As we continue plans to complete our updates, we will maintain our focus on customer service and competitive pricing in the interim. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
The rooms where clean and the staff courteous. There was absolutely no noise from the hallways, and all rooms are accessed from inside the hotel. I would absolutely stay here again. Great room for the price. The staff was more than helpful and are a wealth of information on things to do and places to eat in Indianapolis.
Comment from Hotel Management
Oct 4, 2017 by General Manager, Hotel Management
Dear Valued Guest, Thank you for your choice in booking the Wyndham Indianapolis West among your many options. We appreciate your business and comments on your recent stay. We are happy to hear that the staff was courteous and helpful in providing information. We take price in our hotel as we strive for providing clean and comfortable accommodations at a fair and competitive price. We are thrilled you thought so too. Sincerely, Angela Kearney
4 out of 5
Recommended
for Everyone
by A verified traveler from Highland Indiana

Posted Sep 22, 2017
Cons: The restaurant in the hotel was very overpriced for what you receive in quality. I would recommend eating elsewhere.
Location: Location was sufficient for our use, but there was nothing close by.
We were in town briefly and just stayed one night. Probably would not stay again, as it really isn't near anything we were interested in. Definitely would not recommend the restaurant in the hotel, service and food were awful.
Comment from Hotel Management
Sep 26, 2017 by General Manager , Hotel Management
Dear Steve, Thank you for choosing the Wyndham for your recent stay and for offering your feedback for improving our customer experience. We have forwarded the helpful information to our Food & Beverage Management to use as a tool for their team. We are disappointed that you may not consider an opportunity to gain your confidence, but are hopeful you may change your mind. Sincerely, Angela Kearney
1 out of 5
by A verified traveler from 10001

Posted Sep 20, 2017
Gross. Dirty. Tired. There are better options than this property at the same rate.
Comment from Hotel Management
Sep 26, 2017 by General Manager , Hotel Management
Dear Greg, Please accept our apologies for your dissatisfaction. It is not typical for us to receive poor cleanliness commments. We will research and address items immediately. We hope you may alow us n opportunity to gain your patronage. Sincerely, Angela Kearney